Petit Palace Puerta del Sol

Ubicaci�n y trato del personal

Location is very convenient to many attractions and Gran Via.

Room is too small

I did not receive my refund yet

I didn’t receive my refund yet

Great location

Air condition worked poorly.

The location

We like that the staff was very helpful and nice (Noemi, Vanesa, and the thin guy with beard -sorry we don’t remember his name), that makes a difference! And everything was clean. We had all we needed in the room, so it was a good experience.

A better trash can in the bathroom

Great service, kind staff, great breakfast, perfect location. We had a fantastic time here. Our AC wasn't working great the first night but the staff got it fixed immediately. Spacious rooms and great amenities.

Honestly, we didn't really have any complaints that were serious. The elevator might have been a little slow but the stairs were easy enough.

The location was perfect. Central to everything as walked around the city from here. The room for 4 people is huge!! Our family of 4 really enjoyed it. The teenagers stayed in the bunk bed. Both beds were very comfortable. The bathroom is pretty big too and plenty of mirrors for everyone. The breakfast was amazing along with the coffee. Definitely a bonus to have it before you set out to explore. Overall it was very quiet at night which we liked. The staff was so helpful with questions and printing tickets for us. We would definitely stay here again!

The top bunk was a little challenging for a 16yr old but comfy once you're settled.

Hotel is in the city center in the walking street. Everything was nice and clean. Breakfast was amazing. If you like to explore the city by walking this is a perfect place to stay.

Everything was perfect.

Location was awesome in terms of access to the Metro, to attractions, to restaurants and bars, and it’s next door to Jollibee!

Hello Alejandra,I’m sorry, but I am not confused at all. On June 18, I booked four double rooms at the same price of €639.90, with breakfast included for two people and free cancellation until November 27 for two people. Only in one of these rooms, which was for a German couple, I specifically mentioned two guests; for the other three rooms I did not pay attention to this detail, but the room selection was clearly made for two people.So, on the same day, I booked four double rooms at the same price. However, on November 27, only the room belonging to the German couple was confirmed by the hotel as a double room, while the other three were considered single rooms and breakfast was charged for only one person in each of the three rooms.Regarding the claim that you accommodated us in larger rooms, I’m sorry but that is not true.

On June 18, I booked 3 double rooms (I chose the option for 2 persons, with breakfast included for two people, and free cancellation until November 27 for two people. I paid a higher price to ensure everything was guaranteed for two persons). When entering the guest names for each room, I did not pay attention to the number of guests or their names, as the room selection and payment were made for two persons.After that, I made another booking for an additional double room. So, in total, there were 4 double rooms booked at the same price of €639.90, with the option for 2 persons, breakfast included for two people, and free cancellation until November 27 for two people.Two of the rooms were cancelled after two days, and I rebooked them through Wizz, but now at a higher price of €658.50. When entering the guest names for each room, I did not pay attention to the number of guests or their names, as the room selection and payment were made for two persons.On November 28, upon arrival at the hotel, we were faced with the fact that the rooms were registered for only one person. As a result, for three double rooms, after lengthy discussions, we were forced to pay additional breakfast fees — around €120 in total for the three rooms. This is completely unacceptable, considering that the payment made was for two persons per room, with breakfast included for two persons.This is the first time in my life that something like this has happened to me, even though I have often travelled and booked hotels. I remain hopeful that this issue will be resolved on your side.

The communication with the receptionist was arrogant. She attributed the problem to Booking.

On June 18, I booked 3 double rooms (I chose the option for 2 persons, with breakfast included for two people, and free cancellation until November 27 for two people. I paid a higher price to ensure everything was guaranteed for two persons). When entering the guest names for each room, I did not pay attention to the number of guests or their names, as the room selection and payment were made for two persons.After that, I made another booking for an additional double room. So, in total, there were 4 double rooms booked at the same price of €639.90, with the option for 2 persons, breakfast included for two people, and free cancellation until November 27 for two people.Two of the rooms were cancelled after two days, and I rebooked them through Wizz, but now at a higher price of €658.50. When entering the guest names for each room, I did not pay attention to the number of guests or their names, as the room selection and payment were made for two persons.On November 28, upon arrival at the hotel, we were faced with the fact that the rooms were registered for only one person. As a result, for three double rooms, after lengthy discussions, we were forced to pay additional breakfast fees — around €120 in total for the three rooms. This is completely unacceptable, considering that the payment made was for two persons per room, with breakfast included for two persons.This is the first time in my life that something like this has happened to me, even though I have often travelled and booked hotels. I remain hopeful that this issue will be resolved on your side.

Clean, very well designed, nice interior colours, amazing location.

The location is excellent. Room is small, we are unable to open out 2 of our luggage. We didn't take the breakfast.

The single bed is not comfortable.

The Location was perfect, Staff was very friendly and helpful and breakfast was good.

It was an excellent location — close to restaurants and subway stations.The room was very clean and modern. We were initially unsure about the shower door, but then we realized it's the European standard.We didn’t include breakfast, but there are plenty of options nearby.

It was very noisy outside after dark, but we were prepared for it.

The staff super friendly. I saw one speaking Chinese. That's a looot. They were super nice keeping our luggage safe after check out. 10/10.

The only thing is that the kids room was not available for remodeling. Besides that, all perfect.

The breakfast and the staff were great!

The property is dated, dirty (saw the same cockroach by the downstairs bathroom two days in a row, my first room had black mold in the bathroom and when we moved the second room the ceiling was chipping.

At the center of the city. Walking distance to major site seeing. A lot of restaurants and places for shop.

Stop move customers to another sister hotel.