Hotel Exe Moncloa

The staff, location, room, and cleanliness

The pool and rooftop area being closed, despite temperatures that were very warm

Front desk staff was nice. Room was very clean.

You do not want to have a room that faces the street. The noise from the street is unbearable all night long. The hotel should consider putting sound machines in the rooms along with offering ear plugs to all rooms that face the street.

Location and cleanliness

TV was damaged. No repair made.

It’s really well located, if you have to go to complutense university it’s 15 min friendly walk20 min away of downtown by metro

The handicapped elevator works also as a first floor elevator and takes forever to go up and down

Great hotel with an excellent location. The free bus stops right in front. There are restaurants, a laundromat, and grocery stores nearby, which is very convenient. Breakfast was good.

Location is amazing. Staff was more than helpful. I feel like home.

Breakfast is overpriced.

Great location. But at night and early morning there was always noise from party goers.

Breakfast was not the best.

Great Location . Good room and service

You can hear the next room really well,

Location was great, cleaning of the rooms were very good too, however overall it requires refurbishment and upgrade as you can see its worn out quite much. Fit our purpose of travel but would say that it’s more 3 stars hotel.

Requires upgrade and refurbishment.

The bed, the breakfast and the cleaning were exceptional

The hotel price might be slightly high for what it offers. The building is old, and it looks like they tried to revitalize it, but some parts should be refurbished. Additionally, I was delivering some lectures online and needed to use a meeting room. I decided to do it from my room because they wanted to charge me a price that was even higher than a single room day stay just for a meeting room with basic amenities (which were also charged separately).

Location. location was great and easily accessible to metro and rest of Madrid.

Breakfast was subpar, and the property was not well maintained.

Close to underground, 10 meters literally. Comfortable and clean rooms.

Central location

Elevators are not reliable! Got stuck in the elevator with my family in the middle of the night and had to wait over 20 minutes to get out. The elevator has no ventilation system. So in an emergency you need to wait for a technician with the air you have in the elevator. This is ridiculous. When I complained the hotel brushed it off.

The location of the hotel was convenient as the metro station was right across the road.

The room was clean but the bathroom always had the smell of drainage. No matter what we did we couldn't get rid of the smell which was coming out of all the drains

The room was very comfortable, clean, and warm. The bathroom had everything I needed, even more than I expected.

Location is excellent, metro station is just in front of the hotel and you can get everywhere with metro in Madrid, fast and cheap.Room was comfortable enough, no reasons to complain.The room service is super nice.

The breakfast was a bit under expectations for a 4-stars hotel. Food was good, but the choice was quite limited and we ended up eating the same breakfast every day, which was a bit frustrating.The elevators were continuously causing problems, not reacting to our keycard, or going down and locking themselves. Very annoying.

Location is excellent, metro station is just in front of the hotel and you can get everywhere with metro in Madrid, fast and cheap.Room was comfortable enough, no reasons to complain.The room service is super nice.

The breakfast was a bit under expectations for a 4-stars hotel. Food was good, but the choice was quite limited and we ended up eating the same breakfast every day, which was a bit frustrating.The elevators were continuously causing problems, not reacting to our keycard, or going down and locking themselves. Very annoying.

Despite arriving early on New Year's Eve day, we were pleasantly surprised to be told by the friendly front desk staff that not only could we check in immediately but we were being upgraded to a room with a jacuzzi tub and a balcony. The bed was a very comfortable California king, it had all the amenities we could want, and the breakfast was ample, varied, and of excellent quality.

Location just in front of Moncloa metro station, in a nice residencial area close to the city centre. The room was spacious.

Not we were expecting from a 4-star hotel. The bath was dirty, no toilet brushes, some amenities available on request only, the iron was dirty too (couldn't use it), insufficient sockets to charge our devices.

Location, beds very comfortable, rooms very clean

Common areas do not fit with a 4 stars hotel, staff