UMusic Hotel Madrid

This was a unique hotel, with a a theatre inside and piano music in the restaurant at all times. The staff were amazing - helpful and warm. The food was delicious , not fussy, rather full of flavour - i enjoyed my lunch and dinner !

One of the best hotel stays I’ve had! Excellent location, beautiful hotel, comfortable rooms, incredibly kind staff, and an amazing breakfast.

great location at the center of Madrid

not enough facilities - like local spa

The staff was friendly and the room was clean and nice.

Unfortunately they put me in a room right above the bar and I could not sleep with disco music playing well past midnight. I had to request for a change of room the next day

The hotel itself is not bad, and you can watch a great musical there, but the way they handle disputed charges and the overall sense of security were a huge disappointment.We came to Madrid to celebrate my birthday. At check-out, we honestly told the staff that we had taken one KitKat from the minibar and wanted to pay for it. At the reception they offered to charge my card (the same one I used for the stay), and I agreed.When I got home, I saw a charge of €109. The hotel sent a “minibar statement” claiming that in one day we supposedly drank two bottles of whisky plus another bottle of alcohol we did not take, and that we also “took an umbrella” from the room that had been kept in the closet. We have been trying for several days to get a clear explanation, but we keep receiving only template replies.On top of that, my friend discovered that her expensive belt (in its case) was missing when she arrived home. She travelled with carry-on luggage only, so it is unlikely it was stolen at the airport.In a 5-star hotel, situations like this are unacceptable, and the staff’s response has been very discouraging. Please think twice before booking.

honestly I have no comments. everything was amazing !the staff was great.My phone got stolen around the center and they tried their absolute best to help me sort out the situation !.I really loved everything here.Amazing hotel.

honestly I have no comments. everything was amazing !the staff was great.My phone got stolen around the center and they tried their absolute best to help me sort out the situation !.I really loved everything here.Amazing hotel.

Great location. Staff were very helpful throughout especially when we asked to change rooms. Good breakfast. Overall a nice stay but not what would expect of a 5star hotel.

There was a bad smell in the room we were initially given. We were moved to a different room without any issues. There also seemed to be a smell a few evenings in the reception area when we got back to the hotel. This might be an issue outside the control of the hotel. The layout of the hotel is a little strange with the theatre being part of the building. The room (Deluxe City view, 303 & 203) layout was a little strange as it was at the end of the corridor. The bed is at an angle to the wall with a small gap between the corner of the bed and the wall. Have to be careful not to bump into the wall mounted TV especially during the night. The upside of the room layout was that the bathroom was bigger than other rooms. Overall a nice stay but not what would expect of a 5star hotel.

They had a theater in the hotel and the cabaret looked absolutely amazing, pity we didn’t have time to book one . The decor is absolutely beautiful and so clean.excellent location. I could go on and on. Will definitely book UMusic for my next trip to Madrid .

Unfortunately it was raining so we couldn’t stay at the rooftop as it was closed

I like the hotel rooms.. facilities and staff all the staff were supported ..all want to help especially Eduardo & guest experience .. Laura .. Ismael … they aimed that the customer spent good time.. even room cleaning were done multiple time a day without any requests

I stayed at the hotel for one night and had a very pleasant experience overall. The room was clean, comfortable, and well maintained, and the check-in/check-out process was smooth. Staff were friendly and helpful, and everything was as expected for a short stay.

Nice breakfast, the staff very kind, location perfect

Great location in Central Madrid, easy access to Metro and Bars/Restaurants. Good choice at breakfast.

Roof Bar/Swimming pool restricted by weather/time of year.

Best location , everything is within less than 20 minutes walk

The room facilities , should have a bigger wc and wardrobe

The location is excellent, we were able to walk everywhere. The street outside is pedestrianised so it is quiet.The staff are truly excellent; professional and friendly and the service is very smooth and efficient. Our room was spacious with everything we needed: hanging space, decent bathroom toiletries, hairdryer, umbrella, nice towels, a good mirror etc etc. There was a bottle of water each day and chocolates to welcome us. It was my husband's birthday and we received a dessert and a little bottle of wine in the room which was a nice touch.The bar was lovely with a nice atmosphere. We didn't visit the theatre but on the Saturday night theatre goers came into the bar where there was a pianist and singer. The theatre looks fantastic, booking a show would be a great idea to include into a stay. We loved the breakfast, again the pianist played gently. The buffet of fruit, pastries, cereal etc was all vey appetising and fresh, and hot dishes were served from a menu: omelettes, eggs benedict etc.We would highly recommend the hotel.

Nothing! Everything was lovely.

Very good location, quiet an they have a great show in their theater, amazing

An exceptional location, and fun vibe

Our room had a lovely roof terrace, but it was very small (603)

Fantastic location, friendly and helpful staff and the theatre and music concept is very original

Rooms are a bit small

Very centrally located. Staff is amazing. The restaurant had a plethora of dishes and goodies to choose from for breakfast

Staff was very friendly and helpful. They helped us book tickets to famous shows in the city.The hotel concept is cool and the room was very clean. They send a special note and a cake for my birthday Thank you