About
Located right in the historic heart of Madrid, this charming hotel is set in an attractive, 19th-century building in Plaza Santa Cruz, just off the city’s main squares of Plaza Mayor and Puerta del Sol. The Plaza Mayor is housed in a characteristic building of this part of Madrid. Throughout its interior you can enjoy the blend of traditional decor with contemporary touches: wood-paneled and bare stone walls are highlighted by fashionable, modern lighting. Parquet floors and modern artwork is complemented by facilities such as free Wi-Fi internet and satellite TVs. A safe is available for free.
481 Reviews
- Cleanliness
- 9.1
- Staff
- 9.5
- Location
- 9.8
What Guests Say
- “Very close to Plaza Mayor. Not a flashy hotel but clean and nice enough.”
- “Every thingIts our 2nd time at this hotel , its the perfect hotel in madrid Very very clean , great staff and perfect location”
Room Options
Our Best Price. GUARANTEED.
Exclusively for Priceline members Details
1/4Twin Standard
- Air conditioning
- Baby Cot
- Balcony
- Bath or Shower
1/4Single Standard
- Air conditioning
- Bath or Shower
- Carbon monoxide detector
- Complimentary drinking water
1/4Twin Room
- Accessible by lift
- Air conditioning
- Bath or Shower
- Body soap
1/4Single Room
- Accessible by lift
- Air conditioning
- Bath or Shower
- Body soap
1/4Superior Double Room
- Accessible by lift
- Air conditioning
- Balcony
- Bath or Shower
1/4Double Room
- Accessible by lift
- Air conditioning
- Bath or Shower
- Body soap
1/4Superior Twin bed
- Air conditioning
- Balcony
- Bath or Shower
- Desk
1/4Standard Double Bed
- Air conditioning
- Baby Cot
- Bath or Shower
- Carbon monoxide detector
1/4Triple
- Air conditioning
- Bath or Shower
- Flat-screen TV
- Free Wifi
1/4Premium Double Room
- Accessible by lift
- Air conditioning
- Bath or Shower
- Body soap
1/4Junior Suite with Terrace
- Accessible by lift
- Air conditioning
- Balcony
- Bath or Shower
1/4Family Room Ground Floor
- Air conditioning
- Bath or Shower
- Body soap
- Carbon monoxide detector
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What Guests Loved
Based on 481 reviews
Pros +
- Very close to Plaza Mayor. Not a flashy hotel but clean and nice enough.
- Location!
- Location
Cons -
- Being so close to everything, it was a bit noisy until a little after midnight but not too bad.
- The a/c was not very strong on our second visit.
- Very small room
Very close to Plaza Mayor. Not a flashy hotel but clean and nice enough.
Being so close to everything, it was a bit noisy until a little after midnight but not too bad.
Location!
The a/c was not very strong on our second visit.
Location
Very small room
Every thingIts our 2nd time at this hotel , its the perfect hotel in madrid Very very clean , great staff and perfect location
Excellent location, and service.The rooms are very nice and common areas very welcoming. Have coffee and snacks available 24hrs .The staff is fantastic.
Well as it is an older building , that was adapted to be a hotel , have you go through many stairs . But they are wide and comfortable.
Location and staff
A little small and bad smell
Fabulous location! We spent 4 nights here and loved the location. Clean rooms, friendly staff - everything you need!
Location, staff friendliness
Small room
Excellent location, right within the city center - this was the best feature.The stay, in itself, was ok.Reservation was without breakfast, yet every morning a bag with goodies was left outside the room - on the door handle.
Nothing specific to report.Probably not a 10/10 in cleanness, yes more than ok.
Excellent location, friendly staff, clean....
Location&cleanness
Lack basic items like water glasses in the room
The rooms had a recent refurbish, the bed is super comfortable. The location central but quiet at the same time. There is also a coffee corner open 24/7 with beverages, fruit and biscuits
Some rooms which are described as “internal view” have no view at all, the window is covered with a cover and it can be an issue if you are a bit claustrophobic. The reception was very nice in my case and accepted to change room wit an external view
Location and staff
A little small and bad smell
The location is in the center and walking distance to any of Madrid attractions the view of the hotel is good everything was good
Need to add more towels and there isn't water in the room as well no shataf in the toilet
Very good location, nice treat in the morning, comfortable check-in. Very nice staff
Bed wasn’t very comfortable
Wonderful service! I have stayed in expensive hotels, and this one is by no means worse. The staff is very attentive and caring. They somehow manage to create the impression that they are really happy to have me as a guest and genuinely want to do something for me. :)In the local cafeteria (apparently open around the clock, though I didn’t check), there is free tea, coffee, juices, pastries, and fruit. And also – it was a pleasant surprise! – every day they hung a bag with a bottle of water and some kind of pastry on the door handle.My window faced Santa Ana square, and downstairs was Atocha street, but surprisingly, it wasn’t noisy.Absolutely clean, everything brand new. The room is very small, but there are many hooks with hangers, plus a table where you can spread out your things.
The bed was very narrow; one time I almost fell off it in my sleep. That's the only thing I didn't like.
The location of the hotel is perfect, the staff is very helpful and the room was very nice.
Great location, clean, attentive staff, complimentary breakfast beverages, pastries, and fruit
The room was a little tight for 2 people
Staff was greatLocation
The Room was old and simple
Location, coffee bar, and cakes/water supplied to room each morning
Aircon could be better
Amenities & Policies
Amenities
Media & Technology
- Free Internet Access
Health & Safety
- Health Services
- Daily disinfection
- Professional cleaning services
Kid Friendly
- Family Friendly
General
- Pets Allowed
- No Smoking Rooms/Facilities
Guest policies
| Check-in | After 2:00 PM |
|---|---|
| Check-out | Before 12:00 PM |
| Internet | Free Wi-Fi is available. |
| Children & Extra Beds | Children of all ages are welcome. Children of age 0 to 2 stay free with cot. Children of age 0 to 12 stay free with extra bed. |
| Pets | Pets are allowed. Charges may apply. |
| Room Rates | All rates displayed are for two guests unless otherwise noted. |
Important info
Please note that guests must present the credit card used to make the reservation on arrival. Please note that the credit card holder must be present upon arrival. When booking more than 3 rooms, different policies and additional supplements may apply. Pets are allowed on request. Pets have a cost supplement is: 20 EUR per pet per day. Direct payment at the reception.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests under the age of 18 can only check in with a parent or official guardian.
Location
Atocha, 2, Madrid
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