Ocean Serviced Apartments

Location and cleanliness of apt

Beds were really firm, softer would be better. Just an opinion though

Apartments are really spacious and well equipped. Some have wonderful views

The living room in our apartment was clean but smelt quite strongly of curry. The key locker system played up at 8 am in the freezing cold. If we hadn't eventually found the office cleaner to give the keys to, we would have had a hard decision to make.

This was an excellent property with very scenic views, not far from the city centre. The property had excellent furniture, was very tidy. The check in/check out instructions were crystal clear and we had no problems with the process. Also, it was great value for what was on offer.

Great location spacious spotless great view everything you need .Very well organized and kept in contact Will definitely go back .

We had a little trouble locating and getting in the building as it was dark when we arrived. Once inside, instructions provided were very helpful. Nice parking area beneath building. Beds were very comfortable. Wifi excellent. Bus stop close by , but 40-45 ride to Edinburgh city center. Tram station 15-20 walk. Seemed to be nice, safe area. Nice view. We would stay here again.

Kitchen was a little small for 4 adults. No other problems.

The rooms are clean, the living room is specious. It is in Leith a little bit far from city center but Edinburgh is small so you can reach there in 15-20min.there is washing machine combined with dryer but the drying very weak, it is better to give it another spin and dry it out in the living room There was a problem with the heater but they sent tge maintenance and helped with that

No good hand soap only small piece of hard sap poor quality we had to buy a hand soapNo shampoo, shower gel or moisturizer No face tissue only toilet tissueThe washing machine door was not opening after the wash we had to wait 24 for someone to come and open itNo reception at holiday (Christmas) and no urgent phone number to call if something happened They don’t answer their phone at all so I had to contact booking and they contact them if I need somethingNo slippers at allWe extended one night as we were planning to to London but the train station was all closed at 26 and the one night was very pricey 210 poundsI had an issue with my visa and I was late few hours only from paying the extra night and they sent me threatening letter to leave the apartment. I told them we are not thieves and I paid once the tissue is fixed, I dud not like their attitude No one to collect the garbage, I had to ask to it and they only remove the kitchen one not the bathroom onesNo room service No in room phone for the reception you have to go yourself and they are closed in weekend and holidays

Superb location near see, whit excellent view outside the window. easy 10min walk from only city tram who goes directly from airport to apartment. all rooms where clean and tidy. as we checked in outside working hours provided instructions how to get in and later where to leave keys was excellent and easy to understandable.

Only part what I possibly would like to change is -> add possibility to somehow keep doors open to all rooms, as we traveled as family and we had to sacrifice some chair to keep doors open

Clean, tidy and in a good location.

No issues at.

The place is clean and comfortable to stay with family. Location is easy to travel to downtown.

Heater is not work well equally for each room.

The view was stunning! Could see the Royal Yacht from our windows. Overall, apartment was clean and in good condition. Heaters worked really well to get the place nice and toasty

Company appears to have left out the complimentary coffee and tea so we didnt have anything in the morning after a late arrival. Also, the building is really poorly constructed so you can hear the neighbors as if they were in your room. Also, during the storms it sounded like the roof was going to blow off and it was hard to sleep.

Nice apartment with 2bedroom, 2 and a have bathroom, kitchen equipped with all the necessary amenities for cooking. amazing view, parking lots and exceptional staff…

Heating and shower were good. Most of beds good, one however was very squeaky. Clean and tidy. Layout good.

Laking in cozy comfort, ie cushions and rugs as floor very cold.Unfortunately only one bus service that comes out to the apartments and on the days we were here was not running, however only 15 minute walk to the tram which takes you into Leith and town.

Size Cleanliness

Cooking smells from previous guests

The location was convenient, and rooms were neat and tidy.The cooking and washing facilities were good

Good to have some door stopper to be able to hold room doors and lounge door open.

Great view from the living room. Easy to access public transportation. We really appreciated the help from staff with getting the WiFi working for us and quickly replacing a tea kettle that started to leak.

There was no breakfast at our location, we made our own from groceries we bought at the Asda store

We had to buy salt and pepper, which we left behind, but it would be nice to have in the kitchen

It was in a great area for walking to get groceries nearby, a great restaurant we went to several times, and it was great having 2 bathrooms ! Looking out the window and seeing the view of the ships and water was a big bonus!!

We liked everything!

We both liked and hated the self check in ability. It was frustrating because the check in information was only relayed via email despite being hounded for all the pre-check in information via both email and Booking.com. Usually (99%), of all booking-related stuff is conducted through the Booking.com app with verifications and confirmations sent via email. However, once we located the check in information, throughout two or three different emails, the process was very straight foreword. The location is okay. You’re a 15-20 minute walk to a Tesco and some cafes and a half hour from the airport.

The service or agency that manages bookings is a nuisance to say the least. They email and private message you on Booking.com nonstop but only for pre-check in related stuff. After paying booking.com for the stay an additional £100 deposit as well as a picture of a valid drivers license was required before ANY check in information would be provided. The option to opt out of giving your credit card and personal information (drivers license) over email/internet is only an option if you’re arriving before 3:30pm and not utilizing the self check in option. Once I had provided them with both I was still receiving messages of the same copy and pasted prompt to pay the £100 deposit and email them a picture of my drivers license. I thought after submitting both, the messages/emails would stop. I was wrong. Finally, once, both were provided, begrudgingly over email/the internet due to us needing to utilize the self check in, I was only contacted via email about the check in instructions. All communications/updates via Booking.com ceased. Once in the apartment, a binder is provided. In it, it briefly mentions that you’re expected to leave the apartment as you found it, and if not, additional fees will be charged. When on vacation or whatever, the last thing you want to worry about is housekeeping like tasks. Please note, there is no room services of any kind, which is totally fine as there a dishwasher and washer/dryer, but again, if you’re on vacation and the last thing you want to worry about is having to wash your own linens and so on. Your only options are to pay a fee for additional towels/linens or purchase cleaning detergent and wash them yourself. Lastly, the hot water is finite. You only have 40 minutes from the time your hot water comes out of the shower head until your shower will be ice cold. I know most people don’t need a 40 minute shower however, if someone tends to take longer showers than most, e.g.

The apartment was beautiful, well-organized, and very clean. The reception staff was cooperative and helpful.

The receptionist was friendly and helpful. We really appreciate being able to leave our bags with reception during office hours before check-in. We were even offered the option of having them deliver our bags to our apartment if we didn't get back before they closed. The apartment itself was spacious, clean and well equipped. We did not really cook for our short stay but we saw dishes, pots and pans which seemed adequate for self-catering. Public transport was convenient, and there were a few good restaurants within walking distance. The view was mixed, a working port with cranes and storage as well as the Edinburgh castle in the distance and the Royal Yacht and cruise ships in the vicinity. It looks quite lovely at night. I would highly recommend it for longer stays as well as for families who need the extra space.

Perhaps the night light can be less bright but stay on for a wee bit longer. We agree with previous reviews about the fact that the doors will not stay open. If it is for fire safety, it is odd that hotels and other apartments seem to be able to circumvent this problem.