W Edinburgh

The property was beautiful and very accommodating. I loved every bit of it. The customer service and the food service and the room service were impeccable. Preet took very good care of us she gave exceptional customer service at the beginning middle and end of our day. I can’t wait to visit again and I will definitely be staying at the W again.

non-applicable

Exceptional place to stay, staff always welcoming, hotel room amazing & views from the top are breathtaking!

Staff friendly

Room terrible ; room service breakfast inedible and order issue

Staff friendliness. Location. Quality.

The hotel itself is finished to such a polished high standard. Everything felt slick, clean and stylish. We checked in for a nights stay for my 30th birthday and the hotel kindly surprised us with an upgrade, a bottle of bubbles, some sweet treats and a lovely card. We also got to check in early with no bother. It was so touching to be made to feel special. The room itself was beautiful, really unique and comfy. Everything you could need was available in the room from a wireless charger (my husband forgot his charger so this was great) to a steamer to umbrellas, tote bags, comfy robes and slippers and more. The bed was so comfy. We had breakfast included in our stay at SUSHISAMBA. The restaurant is stunning and views of Edinburgh are wonderful. It was a lovely breakfast, very generous. The location of the hotel is perfect for an Edinburgh getaway. We will 100% be back and be recommending to all our friends and family.

The doors to the toilet and shower weren’t completely private which felt a little intrusive (frosted glass). Wouldn’t put me off staying again though!

Breakfast was lovely, much preferred it to a buffet, only a slight problem with waste as The fruit was delicious but I couldn’t manage to finish the bowl.The location was fantastic, that’s why I booked it as we were shopping and I only needed the st James centre and it was a frightful day weather wise so the hotel was ideal.

We went to the restaurant in the evening which was quite good and had the tasting menu. The only issue was again waste as the first three dishes were to large for us to finish.

Very disappointed, receiving a email to say a payment has been taken out my account for a bar of chocolate from the mini bar. Which has not been taken.

The room was nice

It was my birthday and the staff went above and beyond to make my stay special, with complementary treats and fizz.

Breakfast was the highlight for us. Worth staying for this alone. The location was also a huge bonus. We have stayed at this hotel a few times already so knew we were going to have a pleasant stay.

Location great.

Smell emanating from shower. Reported it and they said it would be looked into. Staff were a bit rude about our sitting in one of the small bars when apparently others were wanting to be seated there. Reminded them we were residents and they backed down. Left a bit of a dampener on the stay.

Good location lovely style

Sushi samba food average and v slow. Disappointing lunch

We had a great stay for my husband’s birthday - the staff were really lovely and welcoming and we were really surprised (and delighted!) to be upgraded on arrival. They sent a bottle of bubbles and a wee cake and the lady was again really lovely when she dropped it off. Room was fab and bed super comfy, and of course it was in a great location.

The bar service at the W Lounge was so awful that we walked out - we waited for 20mins before anyone even came over to us. Really disappointing and it let the rest of the hotel team down. Heard from a friend she had a similar experience.

Location Cleanness Design

Surrounding noises

Great location- close to every attractions in Edinburgh- surrounded with lots of amazing restaurants, shopping and more. Should try their afternoon tea at Sushisamba- great view!!!

There is nothing we didn’t like about the property

Loved the hotel, and the bar, the room was excellent apart from one thing which I will mention below

The shower/toilet area. Because it’s not private glass you could see and hear to much for our liking

Friendly staff especially Isobel at reception who couldn’t have done more for us.

Location, style , beds very comfortable

The hotel was lovely and the staff couldn’t have been more helpful and friendly! We really enjoyed our stay. I would recommend booking the hotel bar on a weekend! It was fully booked when we were there, we were lucky and got a seat at the bar and had a fantastic cocktail! The view is incredible!

Sraff were friendly and helpgul. The room was spacious, well lit and comfortable.

My room was not serviced for two days. There was no explanation but staff responded as soon as it was brought to their attention. However, some of the dirty towels were folded to be reused. I was not impressed.I found the attempt to use technology to communucate with guests was not at all smooth. Some information like check-out times or breakfast times were either totally missing or buried. Also, the television in our room didn't work properly. It sometimes cut out unexpectedly or didn't immediately come on when switched on.I was disappointed that I was unable to make use of the spa during my four night stay because it was fully booked. Maybe if I was told at check-in that it gets booked up quickly, I might have stood a chance. I was disappointed that a 5* hotel was so inattentive to detail.

The staff were amazing! So attentive to detail and smiles all around. The vibe of the hotel and restaurants were amazing and just what myself and my partner were looking for to escape our crazy lifestyle for a couple of days to celebrate a birthday.

Nothing, staff, hotel, food, rooms, views were excellent.

The service, hotel and location was amazing. Attention to detail was spectacular and the staff couldn’t have done more. Huge shoutout to I think his name was Ben on the front door he was so lovely, couldn’t have done more for us.

The turn down service was a bit loud down the corridor as we went to bed earlier than others but wasn’t for long