Fraser Suites Edinburgh

Amazing hotel with such nice staff, its in the most beautiful part of the city with everything around it.

Great location, friendly staff, room was very well furnished.

Slightly pricey but for the location you can’t really fault it - no problems at all.

Location and cleanliness

Could not take guest in for coffee, therefore ate bfast elsewhere

Position

The Room Wasnot as big as it was Is in the Photograph. The personnel at the breakfast Restaurant was rude. We got fined by police for parking after only Ten Minutes.

The location is excellent. Right on the Royal Mile, short walk to the Castle, Grassmarket and Princes and Georges street.

Nothing - we were on 7th floor and the lift only goes to the 6th - but that didn’t bother us.

Excellent location just off the Royal Mile

Check-in process. reception demanded we provide ID, lucky enough my wife had her driver license on her. if no ID we wasn't getting to check-in. Never had this experience with a British hotel ever. Receptionist wasn't very pleasant and very demanding

The location was perfect. The staff so friendly and helpful and the room was lovely. Breakfast for me was spot on. Thank you. Can’t wait to return

Great location, front of house and housekeeping staff very helpful and welcoming. Room was spotless and very comfortable.

No complaints.

Staff where lovely and location was great

Location of our room was unfortunate. It was directly across from the public bathrooms and right next to the lifts so there was constant door slamming. Our room was very tight but apart from that there was a terrible draught coming in from the window. I initially thought a window was open when first entering the room and so had to keep the curtains closed the entire stay to help with it. £14 pound per person is abit crazy for a continental breakfast. Glad we didn’t include it at the time of booking but had gone down one morning to look at it’s an extremely poor and limited selection for the price. There’s a lovely cafe next door that has more or less the same selection

Excellent location, quiet, comfortable bed and early check in

Attentive, cheerful and very helpful team from the moment you walk in the door. Location excellent. Will definitely be back ❤️

The perfect stay, nothing to not like.

Excellent location. Wonderful staff (Dominic organised our delayed bag to be brought to our room after our airline delivered it late). The free laundry was very handy. Nicely presented and modern. Comfortable bed. Good wifi. Umbrellas available for hire.

Nothing!

This location and hotel is absolutely perfect ! It’s in ghe perfect location and the staff are excellent! We had everything we could possibly need for three days ! I really do think you got everything you needed and it was excellent value for money , we had a wonderful stay.

My only little issue if I was being picky is that in our room we had a massive crack down the wall , but this just comes as natural ware and tear ! It doesn’t take away from the beautiful hotel itself !

The Fraser Suites Edinburgh were fantastic - the staff are all lovely and they were very accommodating. The room was clean and comfortable and the hotel is in an ideal location to see everything Edinburgh has to offer. If ever I'm in Edinburgh again, I will stay here again!

Do not stay here. No...

The worst experience we have ever encountered. No heating in the rooms with a 1 year old and I was heavily pregnant. What was most disappointing was the customer service after the fact. At the time the manager apologised and was fully in agreement with how poor it was and even said it was the whole second floor that had no heat. He told me to follow up after we left as it was booking.com who I had booked through, he couldn’t put the complaint through on his side. Once we left , and checked out and I followed up , I was then asked for “evidence” of no heating and was told I would not receive any refund or gratuity from said manager . I was made to feel like I was the problem even though the two night stay for my brothers wedding there was no heat at all , it was January and frosty. The manager also lied and said they provided heaters to us, which was not true. They provided them to my brother on day two and he kindly gave us one. The manager also pretended the heating was “fixed” when I did follow up the complaint. Two men came into the room when we were getting dressed in the kitchen for the wedding due to the cold, they could not fix it. The manger does not recollect this happening. Absolutely outrageously poor customer service and we got offered 10% off the stay - and was told that was the end of it. I wouldn’t not stay here ever again. Stay somewhere else and enjoy the beautiful city.

Lovely room with city view although smaller than anticipated. Basic cooking facilities, although we didn’t use them. Tea & coffee, great selection! Bed very big and comfy. Milk supplied for hot drinks. Very central location.

Very convenient location in the old town, but still quiet and out of the way of the Christmas crowds.

Would have loved an in hotel bar or restaurant

I would definitely recommend Fraser Suites and will stay again in the future.Staff were very welcoming and helpful at check in and we were really pleased with our room/suite: there was a kitchen area with fridge, sink and microwave. Complimentary bottled water, tea/coffee and Tunnock’s wafers.The room was beautiful- clean, comfortable, well equipped and with lovely views onto Princes Street and Calton Hill.The bathroom was lovely too - a deep bath, shower and lovely products.We’ve stayed at lots of hotels in Edinburgh and this is definitely the best.The location is perfect- inches away from the Royal Mile and St.Giles cathedral.We stayed for three nights and really enjoyed our stay.

There wasn’t anything that we didn’t like

Absolutely amazing location and quality of accommodation. From the entrance, to the individual suites, Fraser Suites feels like a real luxury retreat. Unobtrusive but responsive team, who sorted the heating out in our room within 15 minutes of reporting. The room smelt incredible, bed was comfortable and lots of storage space!

A vanity area would be helpful - I used the desk for doing my hair and makeup but without a mirror there it was awkward. We were placed in an accessible room (not requested) and so had a wet room style bathroom. The water from the shower went absolutely everywhere and puddled under the WC, the sink, the radiator and didn’t drain for a long time, and the extractor wasn’t efficient meaning it stayed steamed up for hours, almost a full day. It generally felt a bit unpleasant compared to the stunning room.

Easy to access from the Royal Mile. Clean. Nice entrance. Good continental breakfast.

Had to reconfirm a lot of details on arrival. Asked for £50 refundable deposit that was not informed of in the booking. Website mentions cooked breakfast being an option but it was not. Was not a deal breaker but the weather was very cold when we were there and hot options, or freshly made eggs would have been great.