Mama Shelter Paris West

Excellent customer service orientation of all staff we dealt with. Very helpful with directions, etc.

Price of coffee to take away to room in the morning was too much 4.50 Euros per coffee. No coffee machine in room.

Cool Hotel with very clean rooms. Amazing restaurant and fun and nice staff.

No coffee in room and sparse toiletries.

Friendly staff.

Absolutely it is a wrong information as there is informed "Free parking ". They even do not have a parking.

Excellent location and size of the room

Unavailability of bathroom slippers

Location to the exhibition we were attending.

Staff upstairs at the restaurant were lovely but very inexperienced with the exception of a girl named Romaine. Multiple mistakes were made with our order. The price for such a tiny room in a three star hotel with no facilities of room service was pretty outrageous. Upon checking we were also told we were allocated a disability room which meant the bed was extra low to the ground and the bathroom configuration was not helpful.

Stylish hotel with many nice and positively surprising interier design solutions. Very good boutique feeling. Good position next to exhibition areal Paris Expo Porte de Versailles. Tasty food and the Italian restaurant on the top floor...

We really liked it. Everything was clean, the staff were friendly, and the price was good. Thank you very much.

Connections and service. Price/Quality relation is great

Nothing. A recommendation; would be good to have tissues in the bathroom. Is not a big cost and it makes a difference

Le style Mama, le restaurant, le bar à cocktails

Breakfast was fantastic. Staff was nice and helpful. Rooms and Hotel are new and nice/trendy. Temperature in winter felt fine. Showers good. Close to subway, and the restaurants/bakery/cafes nearby were good. I’ve been to the Marseille mama shelter and thought this was a better facility/experience.

I wish there was a separate comment section just for the wifi. Its atrocious. We missed meetups because the wifi was so bad. Basically its an open wifi network (no password) so feels very unsafe. And then to top it off, all of our iOS devices would randomly disconnect every few mins, sometimes alerting us, soemtimes not. I had 1 bar of cell service in the area, and even that was more reliable than the wifi. PLEASE UPGRADE YOUR WIFI.The rooms have windows that open which is awesome. I always like fresh air. Wish there was a message/note that if you open the windows, you would get mosquitos in your room (in winter!) that eat at you for the next few days. We got ravaged by mosquitoes. Nights were very painful/stressful due to this. But honestly the bed is super comfortable and I am kinda willing to rate this as much lower importance than the wifi, because I actually opened the windows myself. Just beware is all I will say.

Rooms clean with comfy bed. Food lovely.

Rooms very hot even with windows wide open

The bed was ok.

TV wasn't working.No hot water in the shower the second day.

Fun theme hotel, good location, good food (breakfast and rooftop Italian), very clean, lovely staff at reception

Service at breakfast was a bit rude.

clean and well kept. Great atmosphere and good size rooms

It was good, typical hotel room. More space than I thought there would be. Bonus that they had a fridge.

Pity there no kettle.

The room was nice, the bed was super comfortable and the sheets were super soft! No complaints on the room itself, we had plenty of space and it was very quiet at night which is a bonus! It has some very quirky features in the room which isn't my usual but it makes it different.

A cleaner had left her phone in my room, using my charger which is a little strange in itself. Walking in without knocking while I was taking a nap after an early start to unplug her phone from my charger! She then went, came back again after knocking twice and again just walking in to leave towels. Both times I was half dressed. We then realised when we left that she had also left some cleaning things in the room. That was all very strange. We also felt the welcome was very cold and there was 0 customer service. We also left at the same time as a fire alarm going off early in the morning so again wasn't ideal with the front desk as they were in panic mode but we were happy that we were awake rather than being woken up by it!

Clean and tidy

No water in room, no tea pantry in room, no ironing facility (have to iron by themselves)

The property looks new, is kept clean (the housekeeping were more helpful than the reception, even not speaking English, the ladies were happy and prompt to help)

Felt so unwelcomed when arrived. We were in a group of 4, they wanted to charge 50x4 per day of stay(€2000 deposit) for a room that has not to be damaged. The fridge does not cool the food, is a mere object to occupy a space. No kettle, no coffee machine, simple things you would find in any cheaper hotel. I was excited to enjoy the rooftop bar. The staff were not happy with our presence, taking orders from all the hot girls but disregarding our presence, if it was not for a lovely lady who took our orders and made us a delicious martini with a smile on her face.

The hotel is beautiful, a bit far from the metro, but the location is very nice, the beds are nice, and the bathroom is very comfortable. What I liked most is that it has a restaurant on the first floor with a terrace where I can enjoy my coffee, and at night, a beautiful terrace upstairs with very friendly staff!

A bit far from the metro, which isn't a big problem. But I didn't like that the hallways didn't have any nightlights. When we told reception that the light was out, they said the bulb had broken. But we were staying on different floors with my friends and family, and none of the hallways had any lights.

Great location close to public transport. Modern and clean rooms, large comfortable bed and plenty of space. Friendly and helpful staff. A very modern, cool vibe.