Excelsior Opera

Beautiful hotel. Staff are wonderful and speak many languages. Great breakfast in hotel.

Room a little small for 3. Room was hot . No air or fan this time of year but we could open the window. They turn off the air system.

Location

Motion activated lights in the halls were disconcerting. Turned off too quickly after not moving. For safety there should be some kind of light in the hall at all times. Especially at night.

The staff were lovely and helpful. Very friendly and took pitty on my bad French and still spoke to me in French so I could practice. The location is unbeatable and for being on such a busy street the hotel is very quiet. It’s nicely appointed and very clean. Our room was small but that is expected in Europe.

Lovely hotel, very well situated. Clean and spacious. Staff are very courteous and professional.

Unfortunately the hotel is situated above a metro line so there is a persistent rumbling which leads to a restless night for light sleepers.

The location is great. Room is nice and clean. Also, the staffs was so helpful.

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Staff are very helpful and cheerful

Vey small room and small Bed as well

Location

Omg Air Conditioner was set up so bad we were sick of heating, the beds were so tiny, the smell of carpet was ugly, and the price was so high.

The only good thing for this hotel is the location.It is really good.

There was a big construction going on next to the lobby with loud noise. We even had difficulity talking with reception from the noise.Also there are 6 floors and 10 rooms on every floor.That makes 60 rooms at least and you get one elevator with max 1 person. Me and my wife with a baby stroller cannot get inside so i used it with a baby stroller and they waited next turn. Also you have to wait about 5-10 minutes to get an empty elevator.One more thing is no matter what you cannot get warm air from AC. So the only thing you can use is radiator inside the room. And guess what they close it in the morning and at night. We had to take out our baby from her crib to our bed 4 in the morning because it was cold. And also you get cold weather from windows even they are closed! You also hear to much noise from windows day and night. You even hear people talking in the street. No good insulation.No socket in the Bathroom. Only toilet paper and liquid soap nothing else.No cattle, no slippers. Not working safe case.

Location is great, close to everything. However you can hear & feel the metro passing, im not a light sleeper so it didnt bother me.

I would proudly thank Oliverin recognition of your outstanding service, dedication, and genuine hospitality.Your exceptional assistance, warm attitude, and willingness to go above and beyond made our stay truly unforgettable. From the moment we arrived, you treated us not just as guests, but as friends and that made all the difference.We sincerely thank you for your support, your professionalism, and the countless ways you helped us throughout our time here.

I would like to thank the all the staff and special Oliver because he was the perfect employee who helped us in everything even when the elevator was broken.

Excellent location just down the street from Galleria La Fayette and around the corner from Opéra Garnier. Short walk to the underground and the direct bus to the airport. Safe area, staff was very friendly and helpful. Would definitely recommend it.

AC leaked water in the room on the last day. I assumed they fixed it.

Staff were very friendly and the location was really good for shopping and restaurants

Room was a little bit dated and the mattress was a bit hard

Very convenient hotel for airport transfer bus. Good area for shopping and eating. There was a small supermarket 2 units away for buying water, fruit etc. Metro around the corner. The room was well equipped and quiet, apart from the lift noise occasionally.

No proper window. Awkward step up to lift on ground floor … a trip hazard, especially with suitcase.

My wife's phone was stolen in Paris. There was no contact with her.She was very well received at the hotel. It was always possible to contact her by phone and by email.In particular, Akhmat from staff showed great hospitality and demonstrated the hotel's customer focus. The other employees of the hotel did the same.The location is excellent, the price and quality are much higher than hotels of the same class.We are grateful, we recommend staying here.

The staff was very friendly and helpful, and the location was perfect!

Bed could have been a bit bigger!

Great Location for a city break, near to all city areas to visit, even the bus city tours starting point.

The room was small and its walls condition not so good with obvious humidity issues.

We loved the central location, and the rooms were clean with a lovely balcony. Staff were friendly and helpful.

The walls between rooms were very thin.

The location was good

The overall feel. It is an affordable hotel but feels very cheap. Long corridors with too many small bedrooms. Cheap furniture, not comfortable bed. Good shower though

Staff was very helpful especially Mary - great location close to the metro - opera house and Lafayette galleries- we checked In earlier at 12 instead of 3:00 - small rooms but it’s all you need -

The door of the shower did not close good - small bathroom -