Hotel De Crillon

Staff from the moment we checked in with Marina to Aurora not a moment passed when we walked by staff all greeted us with a friendly hello. Aurora’s personalized tour explaining the history was truly amazing.

The breakfasts were outstanding! The setting was lovely and the food was very good - good selection and good presentation. The staff was efficient and polite. We did have a little problem one morning with 2 of the 3 entrees being served before the 3rd, with no explanation. However, the issue was resolved.The room had been decorated with a few framed photos of my granddaughters that I was asked to send ahead of time. That was a very thoughtful touch, which we all enjoyed.

I wasn’t too certain about how all of the buttons, including the lighting in the room, worked. That might have been made a little clearer. We were tired from traveling, so I’m not sure when the best time to give the instructions would be.

Team were very friendly. Spa and bar were amazing

The hotel offered to upgrade us on arrival at an extra charge.Having paid quite a lot for the room I didn't appreciate being "up-sold" on arrival.

Team were very friendly. Spa and bar were amazing

The hotel offered to upgrade us on arrival at an extra charge.Having paid quite a lot for the room I didn't appreciate being "up-sold" on arrival.

The spa, the evening bar had a great buzz to it, the service, the staff were so on point

Everything was fabulous

The spa, the evening bar had a great buzz to it, the service, the staff were so on point

Everything was fabulous

The hotel was very childfriendly, we loved that. The room had many amenities, great service, very friendly staff.

I wish the room was more spacious for the amount we paid

The food and the service at Nonos was wonderful.

The lady who took the order during my first breakfast was quite arrogant. She fluffed the cushion very heavily in front of a client when his wife and children just left and he was still sitting there and reading something. This would really make people uncomfortable and it was not surprising that the husband left in a few seconds.When she took away the empty bowl and the coffee cup from my table, it seemed she was in a big hurry. She finished the job so fast that when I realized it, she was already few meters away and I already lost the moment to thank her. Is that a Rosewood standard? Well, it was my first time staying in a Rosewood hotel, so I was not quite sure.

The food and the service at Nonos was wonderful.

The lady who took the order during my first breakfast was quite arrogant. She fluffed the cushion very heavily in front of a client when his wife and children just left and he was still sitting there and reading something. This would really make people uncomfortable and it was not surprising that the husband left in a few seconds.When she took away the empty bowl and the coffee cup from my table, it seemed she was in a big hurry. She finished the job so fast that when I realized it, she was already few meters away and I already lost the moment to thank her. Is that a Rosewood standard? Well, it was my first time staying in a Rosewood hotel, so I was not quite sure.

The hotel was exquisite and the staff were super friendly and accommodating. We felt like we were in our second home. The breakfast selection was amazing, the pastries were phenomenal!

We couldn’t postpone/cancel our booking even though we had a personal emergency, but the hotel staff were kind enough to upgrade our room

Beautiful architecture, history, location, design, food, staff, bedding, comfort, air conditioning - everything

NEVER STAY IN CRILLON

NEVER STAY HERE!! It is unacceptably bad property; dirty towels and rooms; we took suits and they gave room without light; unacceptably roof personnel; every time they forgot things when you ask consierge; general manager was not available two days when we requested him

NEVER STAY IN CRILLON

NEVER STAY HERE!! It is unacceptably bad property; dirty towels and rooms; we took suits and they gave room without light; unacceptably roof personnel; every time they forgot things when you ask consierge; general manager was not available two days when we requested him

The hotel was exquisite and the staff were super friendly and accommodating. We felt like we were in our second home. The breakfast selection was amazing, the pastries were phenomenal!

We couldn’t postpone/cancel our booking even though we had a personal emergency, but the hotel staff were kind enough to upgrade our room

To began with, the first night checking into the hotel was not the best experience I was expecting to receive. I arrived around 5:30 am and I mentioned to the security guard that I’m waiting for the booking confirmation to come into my email, and if I could wait in the lobby. He said okay but couple of minutes later he came up to me and aske me to leave. He said he will get us a taxi and we need to leave the hotel because we can’t wait in the lobby. That was the only downside, but later in my stay I had a wonderful experience with each staff, they are all very respectful and kind. Even on the last day of my stay the Front Office Manger Guillaume came up to me and apologized on behalf of his staff and gave me a gift as an apology which I’m very thankful. The hotel is amazing, and I will definitely be coming back to de crillion. Thank you for the spectacular experience.

Centrally located, beautiful historic building with gorgeous rooms and absolutely impeccable service and staff. The spa and pool are hidden gems and everything is very much five star.

beautiful, peaceful setting

everything was exceptional. would have preferred an a la carte breakfast option as 150 euros for a breakfast that only half the food was eaten seemed like a waste. we ordered a La carte but were charged fixed price. felt it was a little over the top.

everything

Concierges not on top of things enough. They needed to communicate between themselves better in order to not drop the ball. Service in Restaurant Jardin D’Hiver is painfully slow. There’s a lot of staff and yet one waits 20mins to get a menu and 30mins to get water for the table. Bread came without butter or olive oil, no one checks up to see if everything is ok or anything else needed, takes another half hour to get the bill. Room Service is also not at a five star level. There was always something missing from the tray ie) no milk to go with the tea, sugar missing, no salt or pepper…etc. So by the time you got all of these things, the food or tea/coffee was cold.

Location was nice

When we were trying to pay for the hotel, the receptionist had charged us 4 times. Later when we were trying to contact the Hotel we never received a respond! They still owe us a big sum of money but are not even responding to our emails!

I loved the warm welcome I received and unexpected upgrade of the room. The butler, Clementin, was very professional and treated me with sincere and respect when showing me around the hotel. Clementin helped me with a dinner reservation at the Winter Garden, and he made me feel at ease the whole time. It was my first time at the hotel, I felt very happy with the staff I interacted and the dinner with my friends at the Winter Garden was just superb. The room and the interior, just beautiful and clean.

The day I left, 10th, was an issue for me. I was at the Sauna area in the morning and an older staff (a lady) passed by and I smiled. She just gave me a look and walked away. As I was leaving, there was a host by the Winter Garden, I smiled at her as soon as our eyes met but she just looked at me up and down. That was rude and disrespectful. It's not like they did not see me. They saw me and decided to give me such looks. They were either being a racist or judgmental. I left feeling uncomfortable and disrespected from the two staff. First time receiving such negativity from the hotel staff and especially from the staff at Hotel Crillon, even more disappointing.