Mercure Paris Arc De Triomphe Etoile

The room size was good, and the bathroom size was also good. The room was clean and had all the basic amenities, including slippers and a hair dryer. Check-in and check-out were fast and easy, and the staff were friendly. The room deposit was refunded immediately, even though we paid by card. We received it the same hour we checked out.

Location, friendly service, room size

Old and slow elevator, blind breakfast room

The location of the hotel is excellent. Transport is nearby, and tons of amenities. Everything is within walking distance.

The service is really subpar, particularly the night staff who seemed untrained and unprofessional.When I arrived late at night, I had forgotten that my rooms were prepaid so when I was asked for my credit card, I didn't object. Shouldn't payment status be the first thing a check in staff should verify? In the end, the mistakenly taken pre-authorisation maxed out my card, causing a lot of inconveniences. Yes, a pre-authorisation is not a debit on a credit card but it still blocks out the amount on my card limit, holding it so I can't use that part of my credit.On another occasion, when I needed a wine bottle opener (no bottle opener in the room), housekeeping did not pick up the phone so I rang the front desk. The staff rudely asked why I needed a bottle opener and to go downstairs to the reception with my bottle. He handed me the opener without looking up from his computer. I opened my wine bottle at the reception and left. No words exchanged. I do not expect this sort of service from a Mercure Hotel group. The day staff, on the other hand, seem to know what they are doing and were much more professional and friendly.

We stayed for 5 nights, and the location was easy to shop and take transportation.

Our room wasn't ready even though in the system I placed my arrival time. There was a request made for this booking, and they did not follow through. The height of the showerhead was really low, and the metal part cut my finger while handling it in Room 102. You can tell that this building is old. The room could use more towel hooks because they have it placed under the sink, which is really low. So I had to hang my towel over the mirror. there's this awkwardly tall table, the mini bar just in the middle. The table under the tv was very awkwardly shaped. Just towards checking out, the man at the counter took so long to argue with other guests we almost missed our train

The bed was very comfortable and the room was very clean

There was only 1 bottle of waterNo minibar No iron and ironing board No milk for coffee

The hotel is well located and the staff is welcoming and great. Very helpful.

I believe this is the same comment for all french hotels. Their check-in time at 2:00 PM is very inconvenient specially that most flight land prior to 10:00 AM and we get to the hotel around noon. My experience is that most hotels in the US, some parts of Europe, North Africa and Middle-East have a check-in policy at 12:00 PM. I think they should align.

The hotel is well located and the staff is welcoming and great. Very helpful.

I believe this is the same comment for all french hotels. Their check-in time at 2:00 PM is very inconvenient specially that most flight land prior to 10:00 AM and we get to the hotel around noon. My experience is that most hotels in the US, some parts of Europe, North Africa and Middle-East have a check-in policy at 12:00 PM. I think they should align.

Nice staff, girl at reception was very kind & helpful. Hotel is nice, clean & modern

Breakfast was good, staff well prepared and cleanliness surprisingly good

How slow the ascensor was

Location and breakfast.

Shower handle was too low! The bed was not comfortable. Rooms could be cleaner and need refurbishment. Very expensive for what it was.

Everything was wonderful, from the moment we checked in until the moment we checked out. On the second day of our stay, our room was cleaned, which was a pleasant surprise. We stayed in room 101. The hotel is clean and fresh. The location is just excellent, not far from the Arc de Triomphe. There is also a metro station nearby. I would be happy to come back again. Thank you!

The door handle in the bathroom was loosely attached. Also, there was coffee in the room, but no milk.

Great location for NYE. Nice and clean and the staff were very friendly.

Although it is located on a main road, the Mercure Arc de Triomphe Etoile is very quiet and just a short stroll away from the Arc de Triomphe and the shops and cafés on the Champs-Élysees. The rooms are clean and staff are friendly.

There is no restaurant at this hotel, and the buffet breakfast is average. The shower in our room was fixed at waist height, and the shower head had to be held by hand to be able to wash properly. The bed and pillows were very firm, and the metal base was quite noisy when getting in and out of bed.

Although it is located on a main road, the Mercure Arc de Triomphe Etoile is very quiet and just a short stroll away from the Arc de Triomphe and the shops and cafés on the Champs-Élysees. The rooms are clean and staff are friendly.

There is no restaurant at this hotel, and the buffet breakfast is average. The shower in our room was fixed at waist height, and the shower head had to be held by hand to be able to wash properly. The bed and pillows were very firm, and the metal base was quite noisy when getting in and out of bed.

not much

the size of room I had to carry my own bags toilet jammed on the 2nd day and on the day I left

Location, bed, breakfast

not much

the size of room I had to carry my own bags toilet jammed on the 2nd day and on the day I left

Good location for accessing the area , clean and friendly

A little further to walk from any metro connection than I'd like

Breakfast was great with a good combination of hot and cold items. Excellent value. Centrally located. Metro was only 5 mins walk. Restaurants and cafes nearby. G20 supermarket was only 2 mins walk. There is a farmer's market across the hotel. I emailed the property so they know that we are celebrating our wedding anniversary and husbands birthday - their gave us some treats and greetings to celebrate both occasions. We felt special. Will definitely stay there again.

Excellent location, close to the Arc de Triomphe and shopping precinct. Comfortable room average sizeDecent breakfast with reasonable selection.