Royal Madeleine Hotel & Spa

Location Only night shift reception staff was great , the rest were terrible

- Day tome reception staff were unqualified and took a long time at the check out. -Room is not well equipped

Great place to stay fresh food for breakfast helpful staff nice ambience very clean rooms.

Great location. Within a quick drive(Uber/Taxi) from all main paris attractions. Clean rooms but small by USA standards. Very helpful reception staff. Close to restaurants.

Room is clean. Staff is kind. Room size is bigger than i think.

Bed condition is not good. It sounds when i sit.

DONT ENCOURAGE ASTE YOUR MONEY !

1. Awful service: no one greets you, they hang up the phone on you.2. We specifically requested preparation for a specific event and they ignored it completely. Not even a congratulations as curtesy3. We requested to change the room and they ignored. 4. Does not look luxurious as the pictures, very basic, Airbnb would be MUCH better ! 5. No bellman 6. No help at all what so ever 7. All the staff are rude or non existant. Untrained. 8. We asked to cancel the stay, they didn’t even bother to ask why.9. Location is bad, for the same price you can book a place next in Champs. 10. They did not tell us that we had access to the spa facilities for free, we discovered the information on our own, on the last night of our stay.11. They asked us to pay for breakfast, we never had breakfast at the hotel! 12. They made us pay for a tax we never heard of, 8 euros per day for each person without explaining what it is. 13. We asked for an early check in and late check out, they refused both requests claiming the hotel was fully booked. IT WAS NOT (rooms were available on booking and their website).14. Awful view, no privacy.15. metro is far. 16. No one told us about the restaurants, the menu, the facilities in the building, timings, activities, nothing ! 17. The hotel does not have security. 18. It was raining, no one offered an umbrella.19. Staff had attitude20. Felt happy to finally check out !

Caring staff (reception, breakfast and cleaning)Excellent breakfast

The staff was great and attentive. The rooms were kept clean. The restaurant area was nice

The rooms were very small. The pool water was a bit cold and it was confusing what times the facility were available to use. Also they charge you a deposit per day that you’re staying, we had to put down another $800 to stay and there was a city tax fee when you leave. So those things are not very clear and upfront.

Hotel room was lovely and enjoyed terrace with the warm weather we had. Location in Paris was perfect for us. Room was very quiet and peaceful.

We had an early checkout (4 AM) and front desk person charged us for the full stay, even though we had already paid through Booking.com reservation. We should've made an issue of this, but due to being half awake, paid the charges. However, we discussed with employee and he make a note to confirm with manager later. This charge was reversed within a couple of days, so we were satisfied with the follow up by management.

Nothing, because they did not accomodated me despite the dact i booked in advance and i paid in advance. They gave stupid completely nonsense excuse, but in any case they did not facilitated. Worst experience ever…

Untrained staff, non-cooperative staff, worst in Paris

Great style, modern, clean

Room was tiny but nice

Everything. The staff were amazing, breakfast was excellent, the accommodations were very comfortable with fluffy pillows. I booked an hour to swim in the private pool, and had a lovely massage after a hard day of shopping. The location is excellent for shopping and sight-seeing, you are right in the middle of everything!

Location, location, location! The hotel is Centrally located, and in a great area for walking to all the sites in the city. The staff was extremely friendly and always available to help when needed in English. We paid to have the breakfast included and it was worth the extra fee. Little pro tip, you can book the pool for a private session for 30 minute time slots each day with the front staff and the dry sauna for 15 minute times slots separately. This was a great way to relax after a very long day of walking the beautiful streets of Paris.

The fridge was not cold.

Unprofessional Handling of Deposit and Poor Service

I stayed at this hotel 4 nights with family and was very disappointed by the way the deposit was handled, as well as by the overall service.At checkout, I asked if my extra charges could be deducted from the deposit I had paid at check-in. The receptionist told me this was “not the hotel’s procedure” and suggested it would only be done as a last resort. Wanting to make things easy, I agreed to pay the extra directly with my card, after she confirmed the deposit would then be reimbursed.Once I paid, however, I was suddenly told the deposit would not be released until housekeeping had checked the room — which could be later in the afternoon. This was never mentioned before. When I refused, the matter escalated to the manager. His handling of the situation was unhelpful and not service-oriented; he kept hiding behind “procedures” and even walked away from the discussion at one point when I got too harsh on him. In which world does a service provider in hospitality leave the customer unsatisfied?!Only after I insisted again and pointed out that housekeeping had already been contacted by the receptionist did he reluctantly call them. Within two minutes, they confirmed there was no issue and the deposit was finally reimbursed. The manager also incorrectly claimed that this procedure was explained in Booking.com, but my booking confirmation clearly stated the deposit should be reimbursed at checkout. When I showed him this, he seemed surprised, acknowledged the error, and offered only a minimal apology.Unfortunately, the problems did not end there:•No staff offered to help us with our luggage at checkout preferring gossiping about the tense moment they just experienced ( similar to the gossiping heard at breakfast about employees holidays or at nights after 8 pm in hotel entrance )•I was also refused basic amenities one night (shower gel) because housekeeping had already finished for the day.

The hotel itself is a very beautiful place, with a professional and lovely housekeeping staff, especially Lorette, who is truly a sweetheart.The bar and restaurant staff were also very professional and pleasant. Dorian looked after us with great care every day.We were welcomed late at night upon our arrival by Younes, who was particularly kind and courteous.

the check-out was really unpleasant, stressful, and humiliating. After spending a week in this 4-star hotel and keeping both of our rooms in the best possible condition of tidiness and cleanliness, they refused to return the deposit we had left at check-in without a full inspection of the rooms. Our taxi had arrived, yet we were left waiting for our rooms to be checked, even though the minibar had been reviewed daily in a timely manner. We felt as if we were being treated like potential thieves or troublemakers. Never has a check-out left us with such a feeling. The staff member who handled our departure (on August 16 at 10:45 a.m.) was arrogant and unpleasant. She even wanted us to wait even longer, while she moved and put away about fifteen pieces of luggage belonging to other guests, before going to “inspect the rooms.” This despite knowing that our taxi was waiting outside to take us to the airport. She was alone at the front desk in mid-August, during peak tourist season in Paris. This is unacceptable from a hotel management perspective. Luckily, one of her colleagues, a technician who happened to be there, insisted that she go check the rooms while he “watched the luggage” left at reception in our presence. This falls far short of the standards expected of a four-star hotel. Once again, we had the very strong impression of being treated as suspicious or dubious individuals, as if any assistance given to us was a burden. Very, very disappointing.I do not recommend this hotel at all and will never set foot in it again.

Our room was amazing. Having the balcony to sit on and relax before or after exploring Paris was perfect. Staff are incredibly friendly and helpful. Housekeeping always did an amazing job. The breakfast was delicious and the pool/sauna areas are gorgeous. Would definitely stay here again.

Great Location. Very clean and nice decor. Friendly staff.

Little space. Tight space specially when travelling with regular size suitcases.

I loved the huge terrace off our room on the sixth floor. The room was very clean and fresh!

The breakfast was just so-so. There was confusion about whether it was complimentary or not. It wasn’t any better than a free breakfast buffet at a Courtyard. The location was good, but a little farther from the sites than I’d like to be. The room was a bit small for the three of us. We expected three twin beds and got two twins and a pull out. The pull out wasn’t comfortable

Room is big and clean. The location is great.

The staff are not cooperative. The overall service was not as expected.

Clean and a great location.

Staff were not friendly and not helpful at all. When I asked about getting to a tourist destination, they didn’t even know. It was not a good experience

The staff are exceptional! Especially Fouzia (the night manager) who went out of her way to help me get a taxi to the airport in early morning.