Hotel Mercure Paris 15 Porte de Versailles

The staff were very friendly and helpful

The staff was friendly, the false advertising of amenities wasn’t their fault. It also wasn’t there fault on how the hotel management handles issues with the building.

I don’t like the false advertising of this hotel with the amenities they provide.The breakfast was not a lot of options and should be free. I recommend you do not buy it ahead of time.(or at all)During my stay during Christmas week, I was told by hotel staff that the building heat did not work..after I complained.I was told the amenities that I was looking for either they didn’t have or didn’t work. This hotel didn’t even had the decency to provide extra blankets. Instead they only provide extra bedsheets which were super thin.The parking was also pretty bad. Very limited parking for 6 floors of guest. At most there’s 15 parking spotsPlease I recommend the go to another hotel. This looks nothing like the pictures

Breakfast and atmosphere, location

Room size

The reception is lovely and the staff were great.

My room was a triple room which included a pull out sofa bed. This was not suitable for an adult and was extremely uncomfortable. The rooms were very basic and had not been updated to a good enough standard….paint feeling off the walls etc. also works were going on during my stay which we weren’t made aware of. Drilling started at 9am in the room beside me and was unbearable. Overall this was not a great stay and it is not a 4* hotel

The staff were quite polite and helpful

Well like a lot of Paris hotels did not realize the room was that small

Location

No shower cap, no iron, no bathroom door etc

Friendly and helpful staff, good location and comfortable, clean rooms.

Room, hotel, cleaning service.

The location was good, we could walk to the metro station ok. The room was bright and airy, with windows that could be opened.

The elevator was out of order for the entire week, we had to use stairs.

The location was good, we could walk to the metro station ok. The room was bright and airy, with windows that could be opened.

The elevator was out of order for the entire week, we had to use stairs.

Lipsiți de empatie

A hotel completely lacking empathy and humanity – a bitter experience, without even reaching the destinationWe had a reservation at this hotel for a long-awaited vacation, but unfortunately, just one week before our departure, we received a medical diagnosis that made it absolutely impossible for us to travel.In these extremely difficult circumstances, we contacted the hotel and explained the situation, even providing medical documents that justified our inability to make the trip.We repeatedly requested to cancel the reservation and receive a refund – either full or partial, with a reasonable penalty. I should mention that Booking.com supported our request and confirmed that the hotel would not have to pay any commission if the refund was granted. We did everything humanly possible, explaining that the funds were urgently needed for expensive medical treatments.However, the hotel REFUSED any form of cooperation. Not only did they show no understanding, but they also completely disregarded any sign of empathy. It became clear that they care nothing about people, only about profit. It is especially frustrating knowing we informed them in advance and they most likely rebooked the room – meaning they essentially got paid twice for the same service.I strongly encourage anyone planning to visit Paris to think twice before booking this hotel. You won’t be treated as a guest, but as a source of income, regardless of your circumstances or suffering.A hotel that ignores the fundamental values of hospitality and humanity does not deserve your money – and certainly not your trust.

Location was great, less than 10 minute walk away from several metro stations. Very convenient.

Lift was taking very long to be fixed, had to use the staircase throughout our stay.

Nice hotel, near metro station and 30 minutes walk to Eiffel Tower. Lots of shops and restaurants are around. We have some troubles with loud noise in bathroom at first room and receptionist was very nice and change our room.

The elevator was not working all the time and we had to walk to the 5th floor. The bathroom door is a fake, in fact it is just for beauty, no privacy at all. There was no coffee maker in the room, only a kettle.

The hotel was very comfortable and clean, the staff very attentive and kind. The location is quiet enough, but close to public transport for the major attractions.

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clean facilities, friendly staff, good location and great value

Wonderful staff. A great thank you to Paul!

No mirror in the bedroom. Could be handy.

The staff was incredibly friendly and helpful, going above and beyond to ensure a pleasant stay. The breakfast exceeded expectations, offering a delicious selection of both hot and cold options.

The hotel is very basic no frills a little on the pricey side for basic but breakfast is nice and staff are lovely

The tv apps didn’t work. the phone down to reception didn’t work. the bedside tables were small square pieces of wood that had very little room to put anything on and no drawers. Tiny wardrobes. You also wouldn’t want to be in anyway over weight trying to get into the bathrooms… not designed for fat people!

The hotel is very basic no frills a little on the pricey side for basic but breakfast is nice and staff are lovely

The tv apps didn’t work. the phone down to reception didn’t work. the bedside tables were small square pieces of wood that had very little room to put anything on and no drawers. Tiny wardrobes. You also wouldn’t want to be in anyway over weight trying to get into the bathrooms… not designed for fat people!

Great location, friendly staff and good showers!

The towels had a weird smell.