San Clemente Palace Venice

amazing hotel in a 900 year old monastery on an private island ,great breakfast,staff and facilities excellent

Oh mama Mia! It was my best experience in my life!Wonderful hotel, Venice, beautiful transfer by boat (which is much more create a vibe of this hotel)The staff is on the TOP level of service. Concierge is perfect (has a small trip to the glass factory, advice about Venices restaurants, and have got amazing wooden boat for the transfer back to the railway station)Housekeeping came twice per day into our room. At midday for cleaning and before evening to prepare our room for sleeping.

No champagne on the breakfast so wanted to have it)And two times we tried to have a lunch or dinner on the terrace near the main entrance, but first time it was kitchen and bar closed and second time it was long waiting of the waiter. Need to make a good entertainment on the terrace and there will be a lot of visitors or may be it will be enough to fix service a little bit.

San Marco was booked up, but that was a blessing.we found San Clemente, its own island paradise in Venice only a 10 minute boat ride away and out of the chaos. Coming back to beautiful grounds, gardens, pool..& all in an historic building. Even a sculpture garden. It was a complete respite. Food and staff were incredible and the property value for money.

Zero, everything was great.

The property is beautiful and imposing, the garden is stunning. Rooms are large and comfortable, but a bit austere. The breakfast and the food in Aquarelle Restaurant were very good. The private shuttle boat to San Marco is very convenient and it runs until midnight.

Service is good, but on one occasion they were a bit understaffed at the bar near Aquarelle Restaurant. The minibar could be more varied. Also the side pool restaurant food could be improved.

Fantastic location, beautiful hotel and garden area. Amazing to stay at a hotel, where the shuttle boat was complimentary. We have traveled a lot, and many hotels on islands do not offer the complimentary service.

We had higher expectations for the hotel. The restaurant/bar staff did not seem to be quite informed on anything. We had many experiences with orders that they said was sold old, to find out later that it was not. One day, we waited a whole hour in the Clemente bar, to get served. The same with 2 other couples. After asking for help, we got to make an order, and 30 minutes later, there came another waiter and asked us about our order, because his colleague did not get it in the system. We waited a long a time, and being hungry on an island where there is no other options, is quite bad. We did not want to sit at the bar anymore, so we asked to get the order to our room. When we came to our room, our roomcard did not work, again. This happened several times. We had to go down to the reception several times to get it fixed. We also asked about going to the Murano Island, where we got informed about the complimentary boat to the island, which we were very exited about. We planned it at 2:00pm the day after, and when we came, there was no boat, no reservation or anything. We had to wait almost an hour for the boat. We also did not get informed about the schedule on the Murano island. We thought we would just be dropped off, to explore on our own and go for a lunch, but we came to the glass fabric and had to go on the planned excursion. It was a great experience, if we would have been informed. When we were done, we could not get a lunch anywhere, because everything was closed.

1)Mr Selim the owner is making sure the hotel is run at the highest standard. 2)The private island of San Clemente provides top tranquility and privacy minutes away from the center. 3)Very nice historical church and beautiful lush gardens surround the hotel.4)The hotel itself is a palace, amazing floor to ceiling height, spacious rooms and suites. 5)Aquarello restaurant is certainly better than the old Buddha bar. 6)Most importantly very good concierge and staff overall.

Nothing really , everything was top. Maybe if we want it to be even better , improve room service. In terms of food quality but also speed of delivery. Room service needs to check the in-suite mini bar more often.

Bad

My room was next to a party tent which made music until 2am, so that we could not sleep at all. Also the hotel then said that they would refund the first night, but never did so.

Beautifully isolated from the mainstream with spacious facilities and pool. You could spend days in the island without even travelling to Venice if you so wished. The regular courtesy boat provides the link to and Fro across the lagoon to Venice, and to all the sights and sumptuous restaurants.The concierge team especially Michael are extremely helpful

The hotels location is amazing, the view from the terrace is spectacular. The gardens are lush & filled with interesting art work The breakfast was varied & tasty. The staff are very welcoming & helpful

Beautiful garden

Very suggestive corridors, and probably as really the ghosts inside. Strange noise on the night was in my room.Assistance not really good

The location is amazing. The ambience is great. Staff very friendly and cooperative. Beautifully manicured gardens. Loved everything.

1)No choice of food in the restaurant. Being such a huge brand, there should be an option of more food choices. Also they close kitchen at 12. This should change. 2) Need to improve Air Conditioning system. Many rooms had issues with that. 3) prices should be reasonable. A coke for 8 is too steep just as an example.

A really lovely hotel - couldnt recommend it more highly!Absolutely amazing hotel. Great welcome from the moment we arrived. All the staff were lovely. The grounds are beautiful and facilities fantastic. It was so nice to be on an oasis away from the madness of Venice. The boat service was great and meant we were able to spend time soaking up all the sights and culture in Venice and also relax by the pool. Pool itself was also great, large with plenty of loungers so always space. Perfect trip!

Only slight gripe was the cost of the food and drink, it put us off eating and drinking there. Had the prices been slightly more reasonable we actually would have spent more there so a little short sighted on their part.

Beautiful place , quick transfer to the city.

Half of the stuff , not speaks in English, doing mistakes in orders. In day time food quality is pure and cost more than in Michelin star restaurants. Hamburger 36 , salad the same

I was immediately drawn to the ambiance of the hotel, finding to be an oasis of tranquility and sophistication. The calm and chic atmosphere enveloped the entire property, creating a sense of respite from the outside Venice world. This ambiance added a unique touch to our stay, setting it apart from other Kempinsi hotels I've visited.

We had few issues with the room shower and TV, but it was fixed dast

Fabulous location and grounds

A mosquito problem. They could do to spray the grounds as in the maldives. The pool was too cold.

Staff were friendly

The room very dated & very small our room was supposed to be a Deluxe Laggon Veiw NOTHING like it Television channels limited. 3 big sporting events on during our stay NONE were televised. Food options limited - same menu every night Service at the pool was poor poor poor !!! I had to go to the bar and order & collect my drinks & food

Out of this world! Simply perfect in every way. The staff were so attentive and their attention to detail was exemplary. Honestly the finest holiday we have had and we have stayed in multiple 5* locations around the world but this one tops the lot. Total tranquility away from the hustle and bustle of Venice which is only. 10 minute ride on their luxurious hotel boat. Thanks you to all the staff for making our trip so perfect.

Beautiful location, amenities were great and the staff couldn't do enough to help, customer service really was superb. The complimentary boat that taxis to and from St Marks is frequent and a quick journey. We went on the complimentary trip to Murano to see the glass factory and that was fantastic, really recommend doing that trip.

An incredible location unlike anywhere we've stayed before! Room was huge, breakfast options vast and the Acquarello restaurant setting and food were both incredible. The shuttle taxi boat to Venice was fantastic and reliable, making for very easy trips to Venice to explore. Staff were very polite and welcoming.

Was surprised to see black mould in the shower grouting and in some areas of the pool which I wouldn't expect for a hotel of this calibre. Lunch options were fairly limited and the food was not nearly as good quality as Acquarello for dinner.

Nice garden.

The location was a little distant. The hotel boat was driving, but uncomfortably after 45 minutes. Very noise, as it was all around the bouts were running. Inside city there would be less noise. Breakfast modest.