Aqua Palace

The service was great. Sylvia who served our breakfast was very welcoming. The arrangement of the water taxi was very convenient.

Managing the temperature was a bit tricky

The location and the service

Not really

The property was absolutely beautiful, the staff were very friendly and accommodating. We had a junior suite which was spacious and visually stunning. Venice is an incredibly fascinating and aesthetically pleasing throughout.

the place and Location is amazing. The hotel was clean and comfortable, and our room was very big and cozy. The staff was Also nice and helpfull.

The breakfast isnt good and very small you have to pay extra for omlet etc. The breakfast buffet should be bigger and better.

Location is perfect to visit the different sestieri. The staff is extremely friendly.Room is quiet

Everything! Gorgeous boutique hotel. Absolutely PERFECT location, so close to San Marco Square and Rialto bridge. Outstanding service. Lovely peaceful and quiet hotel. Gorgeous room. Large enough for family (we had the suite) perfect for my husband and our children (18 and 21) they each had their own beds. Lovely breakfast with outstanding service. Took a water taxi to get there and back - that was super cool! LOVED the Aqua Palace. Highly recommend. Lello the bartended gave us a superb restaurant recommendation.

Nothing. Absolutely nothing.

The hotel was very nice and it was so fun arriving in our private water taxi dropping us off right at the front door. It was a great location and easy to walk around and get to many places. The staff was very kind and helpful!

The beds were not very comfortable. Kind of a bummer because the rooms were so fun and pretty!!

Great breakfast, friendly staff and good rooms.

I thank Roberto for a smooth check-in on the late evening of our arrival due to the gusty winds and uncomfortable rains that necessitated our holding off taking the water taxi to our hotel. Leo @breakfast time was tops: accommodating, personable and professional. Giancarlo was great with information we needed. The hotel is dark but I think that's how it is in Venice hotels. I love the furnishings. Our suite was very spacious and comfortable, I liked our bathroom, the amenities and the welcome touch. I liked the tasteful sitting area outside our suite/at the every landing, even if it was dark. It was a good idea to schedule our breakfast since the dining area is pretty small but really nice, with good breakfast offerings and accommodating wait staff (especially Leo). I liked the location of this hotel : near to shops, even if getting there from Piazzale Roma required expert maneuvering of water taxi drivers. A lot of positives about this hotel.

Giorgio, not so great at Front Desk. He was surly and not so helpful when we talked about the water taxi we needed to catch our flight. There was a high tide and so on and so forth, he told us. I wanted him to work something out with us. When I got tired of his surliness, his lack of helpfulness, I walked off when he wouldn't give me his name when I repeatedly asked for it. I asked one of the staff for it and got it of course. While at breakfast, he came in and apologized to me. Then he helped us out with our water taxi request at the time we preferred. Don't really know why he said it wasn't possible in the first place. Go figure. A lot of positives about this hotel and one minor negative incident that thankfully got ironed out.

Location was perfect, close to Rialto bridge and saint marks. Extremely helpful and kind staff. Beautiful rooms.

Great location, staff was nice and very helpful.

The only negative would be the bed and pillows were extremely hard.

Great staff, location centrally, and lovely room

Mosquitoes in Venice are an issue during the warmer months not really the hotels fault. Wish we brought mosquito repellent for the trip. Left with so many bites

Location, food, and good service. 24-hour front desk.

Wall paper in the room appeared very old and dirty.

Not much

Staff coming into my room in the evening without my permission while I was in the room. Breakfast was mediocre at best. Large key on a ring clearly identified with the hotel and room number—so if I were to be the victim of a pickpocket they could easily find the hotel and take even more of my belongings.

Location, Quiet, Spacious, Lobby entrance from canal.

Cost was higher, breakfast not included.

Great air conditioning. Big room. Comfortabke bed. Great breakfast. Nice bathroom. Location is fantastic.

Our family enjoyed our comfortable rooms, views of canal, breakfast, easy access to restaurants and stores, and water taxi arrangements.

Some staff went above and beyond while others didn’t.

Rooms were exceptional and ready when we arrived. Close to St Marks and shopping. Gondola right outside hotel.

It was a nice looking hotel on the canal so easy access to water taxis which was so helpful getting back to Venice airport.

The beds were awful. Did not get one good night’s sleep. The beds were too hard.

Fantastic staff. Great rooms and great breakfast.