3.5-Star Hotel

Holiday Inn and Suites Charleston West

400 2nd Ave Sw, Charleston, WV - United States
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Holiday Inn and Suites Charleston West
1/50
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  • Policies
  • Amenities
  • Reviews
  • Rooms
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$165

3.5-Star Hotel

Holiday Inn and Suites Charleston West

400 2nd Ave Sw, Charleston, WV - United States
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Top Amenities:

Free Internet AccessFree ParkingHealth ServicesSwimming PoolAirport ShuttleKitchen/KitchenetteRestaurantFitness CenterPets AllowedHandicapped Rooms/FacilitiesNo Smoking Rooms/FacilitiesHot tub/WhirlpoolFamily FriendlyKid Friendly
Show All Amenities

Guest Rating

7.7

Good

Based on 744 reviews

Location Of Hotel

7.7

Hotel Cleanliness

8.2

Hotel Staff

8.6

Overall Quality

7.7

Show 73 Verified Reviews

About

Located in Charleston and with South Charleston Museum reachable within a 4-minute walk, Holiday Inn and Suites Charleston West by IHG has concierge services, non-smoking rooms, a shared lounge, free WiFi throughout the property and a terrace. Offering a restaurant, the property also has a garden, as well as an indoor pool and a hot tub. The property provides free shuttle service, room service and luggage storage for guests. The rooms at the hotel come with air conditioning, a seating area, a flat-screen TV with cable channels, a safety deposit box and a private bathroom with free toiletries and a hairdryer. All rooms will provide guests with a fridge. A buffet breakfast is available at Holiday Inn and Suites Charleston West by IHG. There's an in-house bar and guests can also use the business area. Staff at the accommodation are always available to provide advice at the reception. Charleston Civic Center is 3.4 miles from Holiday Inn and Suites Charleston West by IHG, while Charleston City Hall is 3.5 miles from the property. Yeager Airport is 6.2 miles away.

Guest Policies

Check-in:

After 15:00

Check-out:

Before 12:00

Pets:

Pets are allowed. Charges may apply.

Important Info:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Features & Amenities

Highlighted Amenities:

Free Internet Access
Free Parking
Health Services
Swimming Pool
Airport Shuttle
Kitchen/Kitchenette
Restaurant
Fitness Center
Pets Allowed
Handicapped Rooms/Facilities
No Smoking Rooms/Facilities
Hot tub/Whirlpool
Family Friendly
Kid Friendly

Amenities & Services:

Additional cleanliness protocols in place
Airport shuttle (charges may apply)
Facilities for disabled guests available
Fitness center
Free Wi-Fi
Free parking
Hot tub/Whirlpool
Indoor pool
Kid-friendly dining
Kitchen
Microwave
Non-smoking property
Pets allowed (charges may apply)
Refrigerator
Restaurant(s)
Wheelchair accessible

Guest Rating

7.7

Good

Based on 744 reviews

Location Of Hotel

7.7

Hotel Cleanliness

8.2

Hotel Staff

8.6

Overall Quality

7.7

Pros +

  • Friendly staff
  • Price
  • Location and cleanliness

Cons -

  • This was far from a 3.5 star hotel. Staff were abrupt and acted like it was an inconvenience to check us in. When we left the next morning, people were coming in to eat breakfast who were not guests of the hotel. It was all such an unusual experience
  • Bathroom shower wall was not clean. Staff could be nicer- holiday weekend I guess they were tired.
  • Room preset with only two towels. Also needed extra blankets and they were not available. Personally overlooked that there wa no breakfast- live and learn.

Business Traveler (82)

Solo Traveler (66)

Traveling as Couple (226)

Family with Young Children (222)

Family with Teens (22)

Senior Traveler (12)

Group Traveler (43)

4
This was far from a 3.5 star hotel. Staff were abrupt and acted like it was an inconvenience to check us in. When we left the next morning, people were coming in to eat breakfast who were not guests of the hotel. It was all such an unusual experience
10
Friendly staff
9
Price
Bathroom shower wall was not clean. Staff could be nicer- holiday weekend I guess they were tired.
9
Location and cleanliness
Room preset with only two towels. Also needed extra blankets and they were not available. Personally overlooked that there wa no breakfast- live and learn.

Room Options

1/5
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Queen Room - Mobility Access Roll in Shower/Non-Smoking

241 sqft • 1 Queen

Accessible bath/showerAccessible by liftAccessible roomAir conditioning

Room Details and Photos

1/5
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Standard Room

183 sqft • 1 King and 1 Sofabed or 2 Double

Accessible by liftAir conditioningAlarm clockBath or Shower

Room Details and Photos

1/5
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Standard King Room with Sofa Bed

232 sqft • 1 King and 1 Sofabed

Accessible by liftAir conditioningAlarm clockBath or Shower

Room Details and Photos

1/8
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1 Bedroom Suite Sofa Bed

270 sqft • 2 Queen

Air conditioningAlarm clockBlackout curtainsCarpeting

Room Details and Photos

1/5
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Standard King Room

183 sqft • 1 King

Accessible by liftAir conditioningAlarm clockBath or Shower

Room Details and Photos

1/3
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2 Double Standard Communications Accessible

183 sqft • 2 Double

Accessible roomAir conditioningAlarm clockBlackout curtains

Room Details and Photos

1/6
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Deluxe Queen Suite - Disability Access/Non-Smoking

400 sqft • 1 Queen • 1 Queen

Accessible by liftAccessible roomAir conditioningAlarm clock

Room Details and Photos

1/6
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2 Queen Suite Communications Accessible

399 sqft • 1 Double

Accessible roomAir conditioningAlarm clockBlackout curtains

Room Details and Photos

Location

Holiday Inn and Suites Charleston West

400 2nd Ave Sw, Charleston, WV