Riverstone Suites - Chippewa Falls

Quiet, clean with kitchenette.

The washing machines took quarters and there was no where to get them. A dollar changer in the laundry area would be helpful.

Very clean and modern, beds were extremely comfortable, quiet location close to food options.

Needs a continental breakfast

Older lady was nosy and kinda rude.

Clean & roomy

No Breakfast available, despite information to the contrary

I had an issue with Booking.com after the part of my party who was supposed to arrive on the check-in date hit a car while en route. They needed to wait on a replacement rental, and because of the concern for safety of the party our call to the hotel to notify them of the incident was past whatever arbitrary time that the hotel had in place and when I called the hotel to notify them of the situation they first told me that because that time had passed we were a "no show" and that our booking had been cancelled, and because we used Booking.com, we needed to contact them to sort out the issue. A part of my party needed an accessible room and shower (which is specifically why I booked the hotel), and I had worked many extra hours to make this trip happen for my family so I was devastated. I called Booking.com and the person I spoke to had a kind tone and offered help by contacting the hotel, and said someone would call me within 2 hours regarding the issue. I never received a phone call, but got an email instead. To paraphrase the email which was in business-nice: you didn't follow the hotel's rules so tough. So Booking.com was not helpful in the issue at all. I decided that since it was our only real option in the area for our needs, that I should at least check at the desk and see if our party was out a room and lots of money. When I arrived I breathed a sigh of relief that the hotel had "worked it out" and our room was made available. The room was nice, and everything my party needed. The stress of how the emergency was handled by the hotel and Booking.com was less than expected.

Everything that induced stress in the story above. It was hard enough coordinating and planning a trip for my overseas family. When the unforseen happened it was even worse feeling helpless and fearing our accommodation was going to be cancelled.

Room was clean location was quiet

Way too expensive

Beautiful, clean, comfortable

Sheets were a little starchy

Location—close to familyNewer hotel

There were crumbs in my daughters broom d under the duvetFingerprints on tvRoom felt a little unclean

Loved having dishes, pans, silverware, and a dishwasher :) We were there during a winter warning so it was great not having to leave the hotel for meals. Staff were helpful when my husband had difficulty with the phone system. Super clean hotel, great laundry and work out rooms.

Bathroom supplies hadn't been checked prior to our stay--empty tissue box, empty conditioner, empty body wash. Extra garbage bags would have been nice in the waste cans as we were there for 3 days and the tiny garbage cans were full within one day.

Nice large clean room. It had basically a full kitchen, workstation, sofa and bed. Very clean.

Nothing, all was good.

There wasn't a continental breakfast. The room was clean, spacious and comfortable.

The tub/shower was a little small and the shower head could have been better.

Clean and modern

Lighting in room was not cozy

New, clean, updated decor, convenient on-off major thoroughfare. Quiet, bed was comfortable. Spacious and well layer out to maximize comfort and functionality. Ample and well placed electrical outlets.

Great location Nice size rooms Ability to cook my own meals Great value

Clean, great customer service , and room was large, with full size refrigerator and the ability cook your own meals.

Great new property! The rooms are equipped with an electric stovetop, dishwasher and real dishes. The beds were extremely comfortable, great pillows too! It was very clean, which we all appreciated. The area is newly developed and there’s a grocery store and coffee shop very close by. It’s close to the local theatre, The View restaurant and was only 4 minutes from the nursing home. We also loved that the property was pet friendly!

Because of the wood floors in the rooms (which we all loved) the noises coming from above and next door can be pretty loud. Unfortunately there is no breakfast option and there is no pool.

Spacious room that was super clean, comfortable, and even had a kitchenette. Bare floors (no carpet) was a plus.

No breakfast

The location of this property was extremely convenient. Right off the highway and easy to find. It neighbors a gas station and a Festival Foods that make it easy to grab last minute things or gas up before heading out again. Upon checking in, I was greeted by the sweetest and friendliest staff member. It was a quick and easy process to get checked in! The lobby was clean and the hotel was well taken care of.

We rented a suite that included the kitchenette. It took us a while trying to figure out how to turn on the glass stove top, but we called front desk and they were able to help out right away. It would've been nice to include a little card or informational pamphlet that teaches you where to activate the safety guard on the glass stove top.

Super crisp and clean! Spacious with a cute kitchen.