Express Inn Newport News

Pros +

• The location is near the Walmart and multiple restaurants
• Air conditioner worked great & black out curtains were helpful to this tired traveler. Though usually already in room, when requested, staff did provide a Do Not Disturb sign to put on door, so I wouldn't be woken up by cleaning services.
• The bed was comfy and the bathroom was clean.

Cons -

• The room was not clean on Saturday, and trash smelled throughout the night.
• Gf got 2 pressuring calls from staff,1 30 min after check-in time!Gf waited 3 hrs after 8 hr drive,to be checked in,cause I was not told I needed to be there;Floor dirty/needed mopping,no working ice machines,room freezer unusable,staff rude & incompetent
• It was in a sketchy area and I thought I was going to die. We were put in a room down a dark hallway and I didn't even get the right type of room I paid for.