TownePlace Suites by Marriott Temple

It's new and very clean. The staff was very friendly.

The mattress was extremely firm. I went out and bought a foam topper after the first night.

All was good.

Bad

This property was still under construction and not able to check in. Booking.com was not aware I’m still trying get a refund.

So clean & safe

The a/c in my room didn’t work so had to move to another floor

Under construction, Fire alarm went off several times during the night and the next night. Not many channels available on TV. Had I known it was under construction I wouldn't have stayed there.

It was quiet

I paid for a king size bed and I got a queen and the breakfast was not as they advertised

Very nice clean room. Nice linens.

Bad Leak under kitchen sink in 407.Need paper coffee cups in rooms and medium or light roast coffee. All I had was dark roast. Had to go out in sub freezing temps to get my own cup out of the car to take my coffee with me. These are small things it’s a very nice hotel. Of course for $200 it better be.

The evening clerk of August 19th, said that he couldn't find my Booking.com reservation; said my driver's license was fake, told me my receipt from Booking.com was "just a receipt"!. Told me there was no such zipcode or town as was on my driver's license. Told me he would need me to pay the hotel again. They held my money, in effect, for 9 days despite multiple phone calls and sending them proof of my previous Bookings.com paymemt. After at least 5 phone calls... finally manager told me that Booking.com had put the reservation under my first name. That's not what my receipt said. Total scammers. Will hope to intimidate you into paying twice. Booking.com app erases your past trips, makes it hard to prove. Will steal and hold your grocery money. Hope that you forget about the double charge. There is the time value of money and sales quotas to cosider! Stay away! They should be investigated! Congress should pass laws about/ regulate apps and hotel cahoots double chargers. I have a mind to take them to court! Not a letigious person. Somebody, PLEASE! Regulate this industry!

Bad

The evening clerk of August 19th, said that he couldn't find my Booking.com reservation; said my driver's license was fake, told me my receipt from Booking.com was "just a receipt"!. Told me there was no such zipcode or town as was on my driver's license. Told me he would need me to pay the hotel again. They held my money, in effect, for 9 days despite multiple phone calls and sending them proof of my previous Bookings.com paymemt. After at least 5 phone calls... finally manager told me that Booking.com had put the reservation under my first name. That's not what my receipt said. Total scammers. Will hope to intimidate you into paying twice. Booking.com app erases your past trips, makes it hard to prove. Will steal and hold your grocery money. Hope that you forget about the double charge. There is the time value of money and sales quotas to cosider! Stay away! They should be investigated! Congress should pass laws about/ regulate apps and hotel cahoots double chargers. I have a mind to take them to court! Not a letigious person. Somebody, PLEASE! Regulate this industry!

Staff was friendly and super nice, and the Elder lady that night that worked the front desk was a blessing!!

an employee in the morning at breakfast was coughing made us a little nervous,

Breakfast was good! Staff was super helpful at all times during our stay! Spacious room for our family of 4.

Fridge didn’t stay cold enough for leftover food. The water pressure in the shower was low & shower head didn’t seam to work properly. Body wash holder on the wall came off the adhesive strip. Could use more shelving in the shower for personal toiletries.

Location and price

Outside property a complete mess. Heather/AC didn’t work in room. Bed too uncomfortable. Staff not interested

Big rooms that were very clean. Everything was modern and comfortable. They let us check in around 1 pm which was nice. Best hotel we have stayed at in a while

tubs are a little narrow

Bad

Dirty coffee mugs and broken lock door and slow front desk agent

The room set up with a kitchenette

No hot breakfast, no hot water, no electricity, no refund nor half price for no electricity, during the winter storm

We didn’t eat breakfast.

We were on the bottom floor, and we didn’t sleep well due to the constant movement of the people in the unit above us.

Convenient to shops

loved it all

very friendly staff

A/C did not work in the room

Nice and clean and met some nice guest

Na

The lady at the front desk … she made the check-in hard and was just strange . Not the job for her