Courtyard by Marriott Houston Sugar Land/Stafford

Convenient to restaurants and the funeral home for my aunt’s service. Upon check in, the young lady was so sweet and personable offering suggestions for craft beer and bar food. Don’t recall her name, but she graduated from Stafford HS. The bartender, Robert/Roberto was very engaging in conversation as a bartender should be and he makes a heck of an Old Fashioned! The next morning, sorry I can’t remember her name, but she’s from Louisiana and finally getting over her fears of going on a cruise. I think her family calls her Pumpkin because she was born in October. She has a seven year old son. The morning front desk staff greeted me with welcoming smiles as well.

Nothing to complain about.

The first lady that checked me in was very friendly.

I was there from Thursday to Sunday. I was unable to get my room cleaned the whole time. There was no real Cook there the first day and the person I tried to make some fries failed to cook them thoroughly. The fries were given to me white and tasted raw. After that experience I had no desire to go back and order anything else.

The ambiance of the location

No complimentary breakfast, and the food offered by coffee the shop at the lobby is poor.No regular supply of basic necessity for guests' comfort like water, coffee, etc.No access control for visitors.

Location and ease to feeder

This property was well below what I expected from a Marriott property. Tiny, congested, dimly lit, antique feeling elevators and just not a good energy. My tub was old and disgusting, making me wonder if it was even clean. The room had too much furniture for it's size and the bed was not comfortable. A booking error from booking.com leftme without breakfast and despite being a Marriott rewards member, the staff offered nothing. Without graciousness, there is no customer experience. I will never return to this property and wish I had booked the nearby Hampton instead