Crystal Inn

The location was perfect the room was very clean I loved it my partner and my dog loved it too this is the hotel I will be staying every time I go to Texas ……

I loved it can’t think of anything that I didn’t like about it

This property was clean, no pests and the front desk was very attentive to my needs. I will definitely return to this location whenever I come down to Porter, TX.

Location was convenient for me. Only thing decent was shower head

Pet rooms were also smoking rooms the room smelled of smoke and musty. Sheets and bed covers had stains. Floor had dead bugs. Not all outlets by bed worked

Mostly the floors not being carpet, easier to stay clean that way. My son, from New Caney, visited with us there.

The toilet paper holder did not hold the toilet paper roll on it. It needs to be fixed.

Shower is definitely my favorite part after a long day & the standing showers are efficient!

The pillows. There soft & hard at the same time but get the job done.

The only thing that I liked is that there’s a meat market next door.

I didn’t like the fact that I had to ask housekeeping to come clean my room. There were several times the housekeeper would have an attitude because I would ask her if she could come clean my room. She would try to make excuses and say that she couldn’t go in the room because she was afraid of dogs. I had a chihuahua. When I knew I wanted the room cleaned I would put him in his crate. Even when I would tell the housekeeper he’s in his crate, she would complain about she had a lot of other rooms to clean. Also, the $50 deposit was not returned to us because they claimed we left the room dirty. Mind you, nothing was broken or damaged. Which you would think would be the cause of no refund of the deposit. The room was not left dirty. Yes both trash cans were full because like I stated above the house keeper didn’t come the day before we checked out. This place pretty much scammed us for our $50 deposit. This place isn’t good for a week stay or longer. Maybe just one night. Oh and the washer and dryer in the guest laundry room suck. They do not wash your laundry well.

Good

Manager came into my room an hour and half before check out to inspect room for damages. This has never happened to me in my travels and she was not really pleasant and I was uncomfortable about the whole incident.

Manager came into my room an hour and half before check out to inspect room for damages. This has never happened to me in my travels and she was not really pleasant and I was uncomfortable about the whole incident.

The rooms looked good and clean

The mattress is horrible and the people that "live" there are rude,loud have no respect for those trying to sleep.the slamming of the doors rattled the walls and made sleep impossible. The name of the motel should be charged to the reprobate inn!! Not to mention constant dog barking. Will never stay here again.

Freshly remodeled, clean, utilitarian. Check-in was fast and friendly. The shower was the best feature. A step-in shower with a rain head from above and two horizontal shower heads on the wall, fantastic way to start the day.

Bed was hard and the covers were very thin. TV was non-functional. Apparently, the remote needed to be coded. Not that big of a deal to me. I mentioned it on checking out and they said it just needed to be recoded.

It's very close to a lot of stores and fast food.

Not enough water pressure, a/c didn't get cold enough, furniture was to big for the size of the room, rude owners.

It's very close to a lot of stores and fast food.

Not enough water pressure, a/c didn't get cold enough, furniture was to big for the size of the room, rude owners.

I enjoyed the wall & ceiling shower!

The stairs & that my room was on the second floor..

Very Convenient as a travel stop. Location is perfect and the place is very clean and comfortable. This is our second time staying and will make this our stop each time we travel.

The room door lock did not lol properly as the lock hardware did not match up for the inside lock. We solely depended on the key card lock that evening. And the towels were cheaply made and scratchy.

My family and I stayed at this property, it was very clean. The update they made was nice

The beds were hard, they were suppose to have been queen size but didn’t seem like it

The property was very well kept outside very personable staff, and cleanliness inside the room was excellent!

It was very clean and comfortable

Was not told on website that there was a $50.00 deposit. The man who checked me in was very rude. Will not stay at that one again

It was very modern yet comfy.

$50 DEPOSIT UPFRONT for damages. NOT RETURNED UNTIL AFTER 3pm the next day.I think more attention to details when cleaning would improve their scores. (i.e.bubblegum on the stairwells, a candy wrapper just under the edge of the bed.

Clean and safe

the staff were very friendly