Candlewood Suites Plano North By IHG

Toilet did not flush then when the maintenance person fixed it the toilet fill line started leaking and it took another day to get someone back to fix it, the room also had a heavy odor of cat urine, there were no towels in the room when we checked in

The location is very good. There is a costco, cvs and target near by.

washer and dryer.

Reasonable price, Central location, spacious room.

Refrigerator made a somewhat load buzzing noise every time it came on. It was kind of like an alarm that came on every 30 minutes that you could not turn off. It did that all night so did not sleep well.

bad parking area . was in my car and some man walked up drunk and urinating on my truck. that was strange . Front Desk lady was nice and helpful.

It was in a good location.

Our room had roaches in it. Dead ones under the kitchen sink and in the bathtub and live one¿s on the stovetop.

The location was the best part.

At check-in, I was required to place an extra $100 charge on my card. At checkout, the charge was set to refund to another card (not mine). On the elevator was a note that said if you forgot to return a cart to the lobby, you would be charged $50.

Practically new - and refreshing! A great hotel! New design, clean, kitchenette - can't go wrong!

Could hear people above me.

Cleanliness and location.

location

dirtiness of the room, roaches everywhere

The staff was top notch and helpful and courteous every step of the way

Staff was incredibly nice and helpful.

Location

Roaches!

The gentleman who checked me in, was very polite and informative.

My room was less than desirable. Filth on the curtains, odd brown drink stain on the side of the recliner, led lighted mirror would not work and looked burnt out, fan in the bathroom wouldnt work, ac in the room barely cooled so this made sleeping unbearable as the room would get extremely hot. The bathroom was not clean and the bed was unkempt when coming into the room.

It was very clean and peaceful!! Located near a lot of restaurants and a Main Event to enjoy food and bowling.

Modern, clean although maids should wear gloves for certain tasks.

Laundry room needs more w/d & ventilation of fresh air. Rooms need windows that open for fresh air & room ventilation. More informative Front Desk Agents regarding how to obtain savings on best rates would be helpful. Room needs brighter lighting: overhead light in main area of room.

i liked the size of the room and the guest computer in the lobby. also, very attentive staff. the location in proximity to restaurants and outlet mall stores was a definite plus!

i was placed in an adjoining room and it was too close for comfort seeing how i didn't know who was next door. also, there was no ice tray in my freezer and upon asking the staff, one couldn't be found on the property either.and then, there was always a small entourage in the very small smoking area on the back patio.

Good location

1 dining chair in the room for 2 people, so tricky to sit and eat, fridge not working on arrival (was fixed the following day) but thought this would’ve been checked, kitchen area floor was very dirty!

The breakfast

The location, the outside, and the room

The bed was comfortable. The staff was more than accommodating, and helped me without complaint.

The issue here is the smell. There is a definite smell once you enter the lobby, which only intensified in our room. The Carpet was the primary culprit I think. It was a Body Odor smell that was actively fighting a bad deodorizer.

I love how large the rooms were. I love the kitchenette, I love the closet space,and the overall quality of the room.

I did not like the pillows on the bed,they were extremely flat and very uncomfortable. The blanket on the bed was too thin,the hotel should offer you extra blankets.