TownePlace Suites by Marriott Dallas Plano/Richardson

The room had a full kitchen area and was quite spacious for being a studio! The bed was clean and comfortable and the lighting options were great.

The man who checked us in took entirely too long. We were kept by the counter for more than 5 minutes waiting for our key card. When we went up to floor 4, we found our keys didn’t work and had to return to the counter.

The hotel itself was super clean and updated.

It took us 45 mins to get checked in because they had one person working. Also, the bed because it was caving in at the center on the end of the bed and it was super uncomfortable. The pillows were also super flat and hard to sleep on.

Ac did not work at all. Told the employee, no one was of any help

My daughter and I loved everything about our 6 day stay here. It was quiet, clean, and convenient! I would definitely recommend this place to friends and family!

Price

Tv didnt work

Loved the location. Will definitely stay here again. James the bartender was outstanding!

The people by far?

A/C units, not really that cool, and very noisy

The customer service is exceptional

Everything was nice

The room had a full kitchen, dishwasher, toaster, stove , microwave, garbage disposable, silverware, dishes, desk, walk in shower . There is a pool , fire pit, bar, store

When I first got in the room it was extremely hot and took a while to cool down. They didn’t tell me you have to stick your room card in a slot by the door to make the electricity work.

The breakfast was good, the place was clean.

We got locked out of our room the first night!!!! Had to stay in another room with none of our belongings. Next morning we had to come down and ask to be let back in by someone else even though we were told we'd be back in by 8am we didn't get in until after 9am. Then the manager didn't want to give any compensation except bonus points on the app but not even enough for a free night. She acted like it was no big deal!

Very clean, comfortable room, great shower! Good breakfast, always a big plus!

Bad

Our stay started off on a very disappointing note. We arrived late to our reservation and were met by a front desk staff member african-american man who was extremely rude and clearly bothered by our arrival. Unfortunately, he refused to check us into our room, which left us scrambling to find another hotel late at night — not the experience anyone wants after a long day of travel.However, I want to commend the management at this location for their exceptional response once I brought the issue to their attention. The managers I spoke with were kind, professional, and genuinely concerned about what had happened. They immediately issued a refund without hesitation and expressed sincere regret over the behavior we encountered.While the initial experience was upsetting, the way the management handled the situation was top-notch and very much appreciated. Their professionalism went a long way in making things right, and for that, I’m grateful.

Comfortable and modern room. Good breakfast and helpful personal. Close to Whole Foods.

Smell of mold. HVAC is constantly working without switching it off.

Very convenient for our trip. Me, my dad and sister went to a show at Love and War and it was less than 5 minute drive away. Comfortable and clean, each staff member I talked to was friendly and helpful.

Cleanliness, late checkout time, and friendly staff

Na

Great location! Clean room and comfortable beds. Staff was friendly would stay here again.

The property was clean

My family and I had a studio room and we loved it… The staff was so friendly…

Very easy to find very well located quiet area

The general portion of the hotel appeared to be in good condition. The breakfast had a variety of options and the options were good.

I was in room #219. The room needs some 'attention to details'. The floor in the bathroom was lifting and the grout was missing in some areas (picture attached). The floor section from the kitchen going into the living area was also lifting and separating (picture attached). The pillows should be thrown away - thin and not comfortable at all (picture attached). The sheets would not stay on the mattress (I believe the elastic had nothing left and would not stay in place) - daily I would try to place the sheet on the mattress with no luck. On the morning of my checkout, the sheet was not on the mattress corner at all - at which time I noticed blood multiple blood spots on the mattress. I unfortunately did not take a picture of this.