Staybridge Suites Lubbock South By IHG

Felt safe. Lots of restaurants within walking distance.

Little dated. Breakfast was ok.

Convenient, large room

No hot water, extremely rude guest

Location, Cleanliness, Staff very friendly and accommodating.

Very helpful staff, polite, and knowledgeable.

A few scratches here or there, nothing major.

Clean, friendly staff, good location

variety of breakfast options available.

staff was not at the desk when checking in, had to wait an additional 15-20 minutes wondering where staff was at.

The bed and nice size of shower

Needed more fresh fruit options

The entire hotel reeked of cigarettes.? even in non-smoking rooms. There were several of us on this trip and every room smelled awful. Just couldn?t get over the smell.

Super modern and clean.

Hidden $75 pet fee.

It was clean, inviting and spacious!

The staff were very sweet and rearranged rooms so I could be as close to our room as possible following my surgery. Breakfast was good too.

Convenient to my doctor. Suite was more than I expected.

Noise level. Could hear the person above me pacing in his room

Location

They charged me an extra $56.95 that is still pending even after 5 days of leaving the hotel. When I called to see what the charge was about, I was told that it was an account that I should have never been charged but I still don¿t have access to funds.

I appreciate that the hotel accommodated our athletes by putting out some breakfast items at 6:30 so they could eat before heading out to the tournaments. On weekends, it comes out at 7:30.

The first hostess we met upon arrival was amazing.  she was helpful and sweet. I really liked her! Also, the washers and dryers were complimentary and the breakfast was great! The lady cooking breakfast was also really nice.

The fire alarm kept going off throughout the hotel on Dec. 26th and 27th at 7am, and the 27th was my birthday. Our baby was woken up and the "manager" was rude about it. She said she didn't know it was happening and took the whole fire alarm. It was awful

The location of this hotel was good and was close to a variety of restaurants.

We booked a two-night stay; unfortunately the hotel fire alarm went off at 6:30 am on the last day of our stay. The hotel staff or fire department could not turn off the VERY LOUD alarm, so we were forced to check out at 7:30a. No apologies by the staff.

Good breakfast, staff, location. Decent value, stay here always when headed to Colo.

I liked that they worked with me and allowed an early check-in. The hotel was clean, workout room wasn't bad, and the service was great

Everything was great

Looked and felt clean and the bed was comfortable.

The basketballs for the court were deflated and couldn¿t be used, and the golf clubs for the putting green were missing.

Customer service. Looked for and found my sons shirt that he left behind

Breakfast ended a little early (9:30am I think)