Palace Inn-529

The lady that was at the front counter was rude. They charge 150 fro incidental fee(so she say) they have smoking rooms but no one can smoke out side property..just overall a mess

The area/location of the hotel is great. The neighborhood was safe and clean

My room had roaches.One crawled on me @ 7am so I called front desk. I had to shake every piece of clothing out in my suitcase. I asked for another room to shower in because I had 3 1/2hrs left They refused.I never showered & I was a Hurricane Ida victim

Comfortable and near walking distance to stores.

The room lock did not work from inside. Another lock needs to be placed in room as back up

No smoking area

Frendly staff, very clean. It should have more stars.

Poor

What I didn't like was that the app charges you for bookings, and then when you arrive they force you to leave a $100 deposit even though the app has already charged you.

The hotel was a great value for someone trying to find a budget friendly stay.

When I got into the room, the AC had not been on at all. It was likely around 85 degrees in the room and took quite a while to cool.

I guess the price you get what you pay for.

There's a deposit for each room was $100. That they take out of your credit card. The witch is more than the cost of the room. The staff was completely rude and they wanted to charge an extra $15 for having three people in the room. Even though the room had 2 beds he said only two people per room and it would be $15 extra for each individual over two peopleTheir rooms weren't clean. I saw hairs in the restroom. And the bedding looked a little dirty, like it hadn't been changed out only we'll read done. But like I said, you get what you pay for I won't be back.

The room was exceptional it was too dirty but it could have been cleaned better it was several pieces of hair on the sheets the refrigerator was dirty and the floor wasn’t sweep good but it will do .

The STAFF!!! Very rude and unprofessional. They are not friendly at all they dont greet you when you check in and don’t speak . Every last one of them was rude throughout our stay made us feel unwelcome and uncomfortable we was harassed by staff the whole trip. The guy at check in purposely called me a sir three times at check in when he can clearly see I was a woman and he also had my identification saying and showing that I was a woman . Our family came to see us they harassed my family as if they didnt want anyone to come say hello or by to us . I will NEVER stay at another Palace Inn again no matter the location this was my first and last time . The experience was unpleasant and that was due too the unfriendly and unprofessional staff.

location

The staff was rude. The room was under $70, but I had to pay a $100 deposit! What sense does this make?

The property was a normal looking motel property. Nothing special about it.

Messy...They had a lot of tools cleaning supplies etc just out all unorganized and messy looking. Had to look at it everytime I walked up stairs. The ice machine looked like it had never been cleaned or sanitized. Ever. And it didn't work anyway which was probably a good thing. When I walked into the room it felt like a balmy 110* degree coffin I immediately turned on the ac - had it running all night and the room never fully cooled down. This next one was a big issue for me as I have haf 2 back surgeries. The bathtub. It has no grips on the shower floor. So you're basically slipping and sliding with absolutely nothing to grab onto if you were to fall . They neeed to put some kind of grips on those shower floors or someone is going to get severely injured. Lastly, the thing I did not like most about this establishment, was the management. The absolutely rude, aggressive & unethical behavior outbursts that this man displayed to me was intentionally done so, for whatever reason he had. I was on the balcony outside my room (keep in mind this place had smoking and non-smoking rooms). I have maybe one cigarette a day with my morning coffee. The balcony was vacant. The parking lot was also vacant. There was not a soul around. Then I hear someone yelling at me from the parking lot. Saying this "is a non smoking establishment.". He proceeded to tell me to put it out and throw it away and the. Had the audacity to tell me how disgusting it was about 4 x. VERY LOUDLY AND VERY RUDE & OBNOXIOUS. As I was checking out that same man was at the clerks counter. I gave him my key and told him that I was the one he was yelling at about the cigarette. I then told him how was I supposed to know this was a non smoking establishment , if they clearly proy

I didn’t like anything about this place. I will never ever book here again.

This place was a disaster. Spiders crawling everywhere, the bathroom had stains. I had to have the staff send someone to clean the room while me and my children were inside. I asked if they had something for the spiders and she said no they do not offer refunds so I couldn’t leave. I had to pay an additional $22 for 2 extra people. Never have I ever experienced something like this I go to hotels all the time and I bring all of my children at no extra cost.

The hotel was a great value for someone trying to find a budget friendly stay.

When I got into the room, the AC had not been on at all. It was likely around 85 degrees in the room and took quite a while to cool.

Nothing , worker and manager was completely rude .

owner assisted on not giving me an refund back after booking details wasnt clear .

It was the worst place...

I informed the staff that pot smoking was going on in the room beside me and he said he couldn’t help that. Men and women renting rooms by the hour . Towels in the toilet . Staff was so rude and refused to help.

The room was very clean and the bed was comfortable. Table and chairs for alternate seating options

For safety reasons, a non slip bath matt in the shower/tub.

The room was very clean and the bed was comfortable. Table and chairs for alternate seating options

For safety reasons, a non slip bath matt in the shower/tub.

I like the location

They kicked us out in the middle of the night because my daughter came by after work on Mother's Day to visit and they made us leave with a 7 year old at minute. They were rude and very ugly about it all. They kept money for a whole week and we only got to stay for 2 days.

the location very good

The cleanliness of the room is not the best, the previous year it was much cleaner

the location very good

The cleanliness of the room is not the best, the previous year it was much cleaner