Garner Hotel Houston Westchase By IHG

Friendly staff, clean rooms, clean hotel & parking lit, centrally located w/in the city

The elevator is slow. Though the staff is friendly, they could do a better job w/ answering the phones and being present at the front desk at all times. I didn't see any security and there should be a better food selection for breakfast

The bed and the quiet. The showers are clogged with lime so some of the rooms have no water pressure. The head either sprinkles are nothing comes out. A few rooms have handhelds which work. This has been like this with the previous owners.

The breakfast was nasty. The sausages were over burnt pork patties and the other selection was turkey sausages which tasted like paper. The eggs were slimy and wet. The management took away the oatmeal variety packets for plain which is undercooked.

Staffing

Hotel room broken items, TV, door safety lock.

They had a pool and big rooms

They say they serve breakfast but it's just a muffin and some juice.

My hotel room had cracked tiles in the bathroom, the office chair was falling apart, the lounge chair visually looked so dirty like it hasn’t been cleaned ever, my door was missing the cover to the peep hole, carpet was so dirty my white socks got black

Location and cleaniness

The $100 deposit you need to make.

yes my $100 cash refund was not returned and i was offer no excuse for it. i eventually was directed to the franchiser

The room was very hot and once mentioned to staff she stated there nothing available

When I got there the main coffee part thing u put in the coffee wasn’t in there and I asked for it and they said they’d bring it but never did poor service

It was close to my son's house.

My son's could not watch what they want on the T.V. They only had one channel

Location

Hotel is beautiful but needs update. cracks on the furnitures. Water gets stuck in the tub hard to to drain.

Nothing except it’s location

Their service they need to hire people I was there at 2:30 pm and couldn’t check in until 4:15 pm because there was no staff in the building

It was right on the freeway but I couldn't hear any traffic. Comfortable king size bed

Faint smell of pee in the room. Breakfast was a poor joke.Twice while entering and exiting the hotel, individuals smoking weed. One was actually right by the entrance. I guess the staff are young enough to condone such things. $100 deposit.. Ridiculous

We had to switch rooms and the room switched to was worse than the first one. This is not a sonesta. I stayed in one before and this is not it!!

The room had roaches. They never had toliet paper I had to go buy my own. The cleaning lady never cleaned our room, took out our trash. Luckily we had trash bags we did it ourselves. The breakfast was continental.

Location

Not enough staff (one clerk on duty for the entire hotel) Room not clean No towels available Bed had hair (from previous guest) Had to clean my own room and change lining before I could sleep

Great location

Very strong bad smell in the room, elevators was broken, bathroom tiles were broken, got insect bites when sleeping

The elevators did not work. We were staying on the third floor. They also did not have a hot breakfast or a continental breakfast just mini muffins and personal size shoes. The pools were dirty.

It was dirty, sheets were stained, room had a strong chemical smell, had two different kinds of bugs, the toilet paper holder was rusty, the sitting chairs were dirty. They didn't serve breakfast even tho it was advertised

Staff yet young and inexperienced did their best to try

No breakfast even though advertised Elevator not working