La Quinta Inn & Suites by Wyndham Houston East at Normandy

Staff was friendly and helpful; fitness room was well appointed.

Our first assigned room smelled heavily of ammonia (cat pee ammonia). However, the staff quickly secured us another room.

Good location

Security and safety issues: The deadbolt in the room did not work to fit into the hole. Maintenance and housekeeping were able to open the door while I was sleeping. I reported the intrusion. And, I reported the front security gate not closing.

I had someone above me that kept me up all night so after the second night I asked the front desk if I could move and they was very accommodating.

My upstairs neighbor that kept me up all night, but not hotels fault and in my new room the fridge as turned down all the way and still froze everything it could in the lower fridge area.

I liked the overall security, of having locked gates, etc. I also liked having a thermostat that actually worked, along with a clean & spacious room. Breakfast was also good.

The hotel staff at the front desk was rather noisy in the middle of the night, carrying on & laughing, etc., not realizing that the guests in the adjacent rooms could hear all of it. So I did get up & bring it to their attention, which did help.

The best was the location.

Many things: - Staff was not helpful with touristic information. Bad customer service - Elevator run out for like 2 days , my dad is a senior and he can't be climbing stairs. Staff didn't care about it. -Old instalations. Needs to New furniture/carpets.

The bedroom was really nice an the bed

I got the room because of the pool but there is no pool!! Then they want you to pay every night for your pet.

Location

The room was clean but the extreme smell of air freshener was difficult. Also the bed sheet was very worn and had pilling.

Clean and breakfast

elevator doesn't work

Location - This was an unplanned stay & was close to my job

Staffs concerns about a couple of issues I had. Also elevator was out of service until l was checking out

Employees were very nice & the whole hotel was very clean. Wonderful breakfast!

That the elevators were not working & we were on the 3rd floor & the stairwells were very warm.

The breakfast buffet

The lone elevator was running slow on Friday before being out of ordering on Saturday at lunch time. However it was working again by mid afternoon. The hotel staff was apologetic for the inconvenience.

nothing much. cool gate for parking lot

cockroaches. i left, canceled want the refund

I like the breakfast and it was an easy check in process

I would like to have a room on the 2nd floor

The front desk staff was very friendly and the hotel was very clean.

The beds were not comfortable at all and very small. I paid to bring my dog with me. She is a small dog. I had been eating breakfast for about 5 minutes in the breakfast area and the breakfast associate kicked me out the area because I had my dog.

Breakfast was fabulous--lots of choices. The staff was very friendly and the room was clean

The ceiling in the bathroom leaked, the deadbolt didn't work, and the refrigerator stopped working sometime in the night and my food was spoiled. There was no danger of the ceiling falling in, but I feel at least a partial refund should be offered

The elevator didn't work and they was putting elderly people on the third floor the wallpaper was coming off the walls the stairs stunk trash in the stairs

Very clean. Good breakfast. All day coffee bar, fresh fruit water all day. Staff helpful. Highly recommend!!!

Smelled like mold, elevator broken, no television cable-all would have been fine if service desk ladies were at all helpful. They were bothered by our questions. Knocked on the door at 11pm at night to get a signature when we were sleeping.

Staff was sweet and accommodating to our inability to walk very far. Offered disabled room which really helped. Thank you.

The check in person, she was very nice and explanatory about the elevator problem

The only thing that was a problem was that the elevator did not work.