Courtyard by Marriott Dallas Grand Prairie

Pros +

• The location was within a mile of everything we wanted and Kendall the front desk agent was phenomenal. Great Job!!
• Great staff
• It was in a shopping complex so you can walk to a variety of stores

Cons -

• I was told by the front desk morning representative on 12Feb (Thursday morning) to call the front desk on 14 Feb 2026 Saturday morning to request a extension of stay, I called spoke to the front desk and was told, okay I will take care of it, no problem, but to my surprise, my husband and I, came down to eat breakfast and check to make sure the representative updated our stay, we were advised by the representative I spoke to she did not know how to update the reservation and left a note for the representative who checked us in on Thursday, while standing there she picked up the sticky note on the desk and handed it to the Representative and stated I did not know how to update the reservations because we are sold out, I then asked the representative, you advised me you would note the account, she replied no I did not, it’s not a guarantee to extend your stay, I than stated that’s what you told us, you said no problem call the front desk, so why would you tell us that and now you and the other staff are saying you are sold out, which sent us into a panic attack because we had a marriage enrichment session at 10am that morning, fearful it was about to be a disaster trying to find another hotel, knowing that most of them would be sold out because of the Valentine’s weekend. Finally, about 30 minutes into the major mixup she was able to extend our stay after repeating to them over, over, over and over again we are from Michigan and have no place to stay.
• The bathroom had a strong odor, reminiscent of old sewer, so I kept the door closed to avoid the smell. Additionally, the breakfast offering was limited. Instead of a standard buffet, I received a slip to choose one item - either a bagel, oatmeal, fruit cup, breakfast sandwich, or French toast - along with one beverage. This format was quite different from what I expected."
• The pool was closed the whole weekend.