Studio 6-Plano, TX - Dallas - Plano Medical Center

Roach infested, rude staff, they rented our room that we booked to another guest,my husband is handicapped. We had a room on the first floor. But they put us on the second floor. Elevator didn't work, so I had to help my husband up the stairs. Terribrvic.

Everything

Able to find in a short period of time

The TV remote never worked, even though the desk clerk attempted to program it. The motel had a desk but just place in the room with no light, basically unusable.

I was able to find a place to rest at a value but saw a roach.

They did not have breakfast and the guy was not as engaged.

Nothing. It was an awful experience and the staff were beyond rude.

The only thing we did not dislike about the hotel was the location. Everything else was poor. The staff were completely rude and not helpful at all. The room door was broken. The coffee pot was missing pieces. The room was nothing like pictured.

Location

Outside was dirty and smelly questionable people hanging around outside

Nothing my room was dirty dead bugs the room smell horrible and my Tv went out and they never fix it didn't understand what I was paying for?

Excellent hotel room amenities.

I purchased a non smoking room and when I got inside the room it smelled like an ash tray. It was really bad. The guy at the front desk was also very rude to me when I first got there.

Location

Dirty stinks and roaches

Location

garbage, bugs in the bed, laundry room dirty, garbage on the floor,, trash can always full with garbage

The location was close to the hospital.

Outdoor steps and walkways on 3rd floor were left covered by ice. Areas were frozen when my husband and I arrived and when we left the next morning - a terribly dangerous and negligent situation that seemed to be ignored by the hotel management.

Location and security in parking lot

Roaches, floors and room were filthy. Sheets had hairs when pulled back. Room needed repairs. Not a comfortable experience

Couldn't get a refund for unused nights because of change of plans.

Awesome rooms

The people

area

hotel clerks

It didn't have bed bugs.

Good location, great price

Room was small

What I did like -- lady at check-in was kind. The bed was clean, it was not noisy, parking lot was safe. Cable channels were good variety.

As stated in almost every review, there were roaches. I gave up killing them after a while. A lot of baby ones and 2 other kinds were all over the kitchen sink and floor. If I had other family I would have left, but since I was alone my mission of saving $ was accomplished. I heated up some food and the scent from it brought out at least 10 roaches. What was interesting is that they didn't leave the kitchen area. So no roaches in the bed thank goodness. The man at the checkout counter was very rude. I went outside about an hour before checkout and couldn't get back in the room with my card. I asked him to fix it and he lectured me on how I had the wrong card (the card I was given) and said okay but you're going to check out. I still had to retrieve my belongings. It was annoying and felt surreal.

Nothing in particular.

1. No pool which is fine except in the summer!2. Laundry room "closes" at 11pm. You can still use it but apparently they don't want to being in there late at night which is the only time some of us can do laundry.3. I reserved a smoking room in advance and when I got there they said they were out of smoking rooms, yet every floor and every door i saw has a no smoking sign on it so I don't think they have smoking rooms at all even though they advertise that they do.4. My refrigerator was broken when I got there and they did fix it quickly which I appreciate, but the inside of it had a nasty smell.5. They have an ice machine in the meeting room between their workout room and the lobby , all of which close in the evening.6. The elevator smells like bug spray, and the first time I got in it I had to roach with my shoe.

Staff,cleanliness

Roaches

Bad

The staff was very rude the guy yelled at me while I was making request like any guest would, that was disrespectful and set off a very uncomfortable stay for me