EVEN Hotel Austin Uptown near the Domain By IHG

new-nice; lovely; secured elevators; room/furnishings; beautiful; staff; good parking; nice gym; felt safe/secure; lovely furnishings everywhere

no free coffee or cont. brkfst, but food/bev was available

Very nice hotel, smelled amazing, like a spa. The beds were very comfortable and the bathroom was nice and spacious.

fitness center First Class.?.? great pool.?.? bedding spot on.?.?

Spacious, great design, awesome bathroom/shower, very clean, smelled great.

Bar staff

Clean and nice size room.

The service was great, but there are some self-serving aspects like coffee and snacks, that could use explanations. Also, a sign on the elevator that you will need your room key once inside the elevator.

Price and value

Too much scent and fragrance in the lobby and elevator waiting areas

Didn?t like the pet friendly policy

The service was amazing. The hotel was one of the cleanest I?ve ever stayed in and smelled fantastic. The breakfast was great And I would stay here again!

The location is great.

Very clean and incredible atmosphere.

There was an odd smell in the hallway during our stay. In addition, the shower knob in our bathroom was a little loose. Otherwise, great stay and really nice staff.

I really liked the layout and the size of the room we stayed in. Also, the whole hotel looked very clean and smelled so nice. :)

Exceptional service and food. Comfortable beds and beautiful decor. Rooms were amazing and the hotel was stunning. Definitely the place to stay in Austin

Nothing negative to say about this place

Location was ok but stay was not worth it

One of the worst paces to stay at . Staff was very rude and unhelpful, especially Iqar. Room was infested with ants and amenities were dirty and unappealing. I would not recommend staying here.

Clean, neat & great service.

My room had a sewer smell. They tried to fix it but the smell came back. Unfortunately there weren’t any other rooms available like the one I booked so I kept the room. Was accommodated city tax & free breakfast.

From regular to bad my...

The fridge didn't work... I reported that, but all my stay it was the same situation.I lost everything.... Everything inside was damaged (champagne, cheese, serrano ham, everything)

Loved the staff (Nate) who was friendly and professional!

Bad

Hotel refused (and still refuses) to provide us with bill/folio for the stay claiming that due to reservation having been made through Booking.com - they're not required to, which is clearly against the terms of agreement. This is a problem if you're booking the hotel for business travel purposes.

Exceptional service and food. Comfortable beds and beautiful decor. Rooms were amazing and the hotel was stunning. Definitely the place to stay in Austin

Nothing negative to say about this place

Although the hotel is fairly new comparatively to others, I liked the set up having to use the room key on the elevator to access floors, although sometimes confusing to use. It was clean, and the staff were extremely nice, although the front desk and the chef were the main staff I spoke too, but super nice and helpful nonetheless.

I feel like there could be a few more complimentary things added to the rooms(more than one roll of toilet paper, a dirty towel hamper, more water/complimentary drinks in the fridge. More apps downloaded onto the TV instead of having to cast your phone to it (although this is helpful too, I think it should be both)), also didn’t like the remote(although this is a small personal dislike). I also dislike the extra $9.99 per night stay that somehow isn’t covered by 1. booking.com or 2. The $100 deposit fee they hold just in case you want to get room service/food/ other things. Also there were many times I walked into the entrance lobby(even upon my first time making it to the hotel), and there was no front desk staff to be seen. They’d pop up a few seconds later, and I’m not sure if it’s because they don’t have much staff or what, but that’s a security measure I feel needs to be implemented. Maybe at least one security guard that stands watch in the lobby if the front desk manager or whatever staff needs to step away, instead of leaving the ENTRANCE vacant of staff.

Clean, affordable, and good staff.

The rooms toward the road are very noisy. I was unable to sleep.