Thompson Austin by Hyatt

It¿s got a trendy feel, great Decour and is conveniently located.

The customer service experience was less than superb. I had to request additional items from the front desk on multiple occasions, many of which they never showed up. The room is great for a couple, but very small and not ideal for any family.

I only liked the fact that it was close to the venue we were attending that's it.

Noisy noisy noisy, need a little more than small ear plugs with the noise level in this hotel 360 degrees surrounding the hotel. Booked 3 rooms and the 3 rooms were in varying locations in the hotel. Every spot was noisy !Front desk clerk was rude and disrespectful, room was not ready for check-in at 4:00 pm had to attend a formal dinner in the attire we traveled in ! Will never stay here again !

Breakfast was good staff was friendly enough

Front desk clerk was rude and disrespectful. Check-in time was 4:00 PM room was not ready until 5:30 PM we had dinner reservations with family and we had to go to dinner in the clothes we traveled in. Front desk clerk needs to work somewhere else not in hospitality, she did not posses one ounce of hospitality !

Awesome location! Excellent staff!Thank you for making our anniversary feel special. It was a really nice surprise to open our door and see the bottle of champagne and a special note for us. Well done! :)

A bit pricey. Would only come here for a special occasion. Nothing was complimentary. I suppose this is expected from a luxury hotel though.

Great location, decent restaurants. For the price- over priced compared to Thompsons I’ve stayed at. Staff was kind but customer service was difficult when it came to change requests both online and in person. For the price I would prefer the JW or other hotels nearby. It was loud too, there was a reason they have “complimentary” earplugs.The location is excellent tho!

The interior design was beautiful. The 4th floor amenities, restaurant and pool are nice.

The interior design was beautiful. The 4th floor amenities, restaurant and pool are nice.

Location and Staff were great!

Carpets could use a good cleaning in Room TH1320 and bathroom door latch needs fixing.

Grabbed something quick from their coffee shop, great spot & food was above par. Like a Starbucks but better.

The only negative was having to pay $30 dollars to check out at 12 versus 11. With how much I spent on the hotel and the hotel amenities I feel like I shouldn't have been charged $30. Other than that everything and everyone was great.

the room and lobby.

The staff who were either not knowledgeable or just didn’t care enough to engage customers. the only bright spot was the manager. It seemed to us that the staff besides Nikki the bartender who was fabulous, the rest of the staff new they were getting their 20% tip and didn’t care to provide excellent service.

I will never stay here again.

Air conditioner stopped functioning in my room. I was placed in another room where the air conditioner never cooled to the set temperature. Several spots of accumulated dirt and dust.

The pool area was really nice

Location

Dark rooms and hallways

Exceptional

Superb

Exceptional

Exceptional

Very good

Exceptional

Superb