The Nashville Reserve, by Oliver

Hotel Employee at the front desk, the parking was convenient, it was in a safe area, check in was super easy, downtown was a quick walk and the room we had was INCREDIBLE!!

Location and security of the building and parking lot. Room was large and spacious. Washer and dryer, full kitchen. Comfortable bed and super large tub. Very nice 2nd floor secure sitting area with a large fire place. Staff was very helpful and friendly.

Bedroom could use a wall mounted TV. Only TV was in living room area. Bedroom also could use room darkening shades. Sunrise at 620 come right in.

Close to town. Clean and modern. Friendly staff

Shower needs a grip pole. I am short and it was challenging to get in and out

It felt like home. Easy parking and the location was great! The room always smelled nice.

Loved everything and I will be back!

The serviced apartment was very nice, clean and spacious. Very quiet and peaceful setting.

My only complaint was the young man who checked us in. He did not explain the use of the code to get in and out of the room. We had to figure it out ourselves.. Just a short explanation from him would have alleviated our frustration.

The staff was Best in Class!

The process for checking in or finding short term parking prior to check in.

Room and staff!

Location was SLIGHTLY inconvenient, but only for what i personally wanted to do. But not bad at all!

Awesome experience, the facilities, communication, and staff were all great,

Front desk helped us with our door lock. Helped us to get another room for the next night at a different Mint hotel. We ended up cancelling due to parking extremely high to park at Nissan stadium. I feel we should had gotten a refund since we cancelled early morning. Missed the AC/DC concert due to parking expenses. I think AC/DC owes us money for postponing the show a day later?

Non refundable cost

The place was beautiful and very clean. The location is unbeatable and in concept a wonderful business but there are issues.

Despite the amazing accommodations, this place suffers from poor property management. The booking and confirmation process proved to be extensive and frustrating. I booked the king suite and they took payment for the booking right away. They sent a link for virtual check in and I followed instructions and entered my credit card number for the deposit ($200 additional charge.) the charge was rejected for some reason. I never received the check in email nor would it allow me to try to charge the deposit again. We called after a few hrs and no instruction as our check in time was quickly approaching. The operator was nice enough and sent us a new deposit link. I paid the deposit and it went through luckily but I still never received the instructions for how to access the property. We got into town shortly after check in time and sent another email asking for check in instructions after which they sent them. The problem is they sent us someone else’s check in instructions for a different location. I received a second email immediately after apologizing for the false information and to tell us we would have to go to the desk when we arrived because they needed to suddenly verify our identity and see the card we used. We did that exactly only to find we would still have to wait to find out if we were approved to rent the room.. Mind you we already paid over $475 to the company at this point. As it turned out we were approved. Thank goodness as at this point it was 8pm. Then a thunderstorm and rained through the grotesquely wide gap in the rear veranda doors no matter how well we shut and locked them. We spent our evening being sprayed with random penetrative spray from said door. lol The concept is great but ultimately the process is antiquated and convoluted. Just frustrating all the way around.

We came in for New Years Eve Bash. Staying here was a simple 15-20 minute walk to all festivities.

The production of the New Years Eve Bash was awful, but that had nothing to do with where we stayed.

Spacious units. Locations was good. Still had features of the Mint reserve

The 2 bedroom units only had one bathroom which you had to access through one of the bedrooms. This is not ideal for 2 couples sharing a 2 bed unit!!

Everything I might have needed for a couple nights stay was provided. The decor was fantastic.

The door code(s) didn’t work for the first apartment assignment… thankfully the one next door was available and had a code that worked.

DO NOT BOOK THIS PROPERTY

I didn’t appreciate being lied to about the parking situation and then later asked to pay more than told for parking. I also didn’t appreciate sitting on hold for 45 minutes and while they “looked into” the situation.

It was well located for downtown Nashville

It was very much a DIY experience, parking, check in check out. Little sign of any staff to help with the stay or offer help

I loved the no contact access to gain entry.

We purchased parking located onsite, but perhaps providing a picture of what the turn into the lot looked like would assist future guests.

It was a very nice place to stay.

Said it was .6 miles to Bridgestone Arena but was actually 1.1 wished it had been closer. Didn’t feel comfortable walking that far in Nashville in the dark. Would have been fine in the day. Paid 60.00 to park closer ?

Excellent efficiency apartment in convenient location to major sites. Clean, comfortable, well equipped. Would stay again!

No housekeeping during my 3 nights stay.

Far enough from the busy downtown for noise and activity to be quiet but plenty close enough to be walkable. We walked from the Ryman at 11:00 at night and felt safe the entire way.Great unique building!

Paying for on-site parking. Felt like we were already paying a premium price for the apartment, parking should have come with it, not add another $45!

Location great for Broadway and Publix. Comfortable beds and linens

Unit was not clean. Dusty and dirty. Windows not insulated so unit was cold and very noisy, especially in the morning. Bathroom grout was covered in mildew, toilet was not cleaned around surfaces and kitchen items dirty, greasy. Coffee mugs chipped and unable to use, also had coffee marks on them from past use. Floors dirty.