3-Star Hotel

Holiday Inn Knoxville N - Merchant Drive By IHG

5634 Merchants Center Boulevard, Knoxville, TN - United States
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Holiday Inn Knoxville N - Merchant Drive By IHG
1/44
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  • Policies
  • Amenities
  • Reviews
  • Rooms
  • Map
$124
per night

3-Star Hotel

Holiday Inn Knoxville N - Merchant Drive By IHG

5634 Merchants Center Boulevard, Knoxville, TN - United States
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Top Amenities:

Adult OnlyFree Internet AccessFree ParkingHealth ServicesSwimming PoolKitchen/KitchenetteRestaurantFitness CenterSpaPets AllowedHandicapped Rooms/FacilitiesNo Smoking Rooms/FacilitiesFamily FriendlyKid Friendly
Show All Amenities

Guest Rating

8.2

Very Good

Based on 605 reviews

Location Of Hotel

8.6

Hotel Cleanliness

8.8

Hotel Staff

9

Overall Quality

8.2

Show 50 Verified Reviews

About

Holiday Inn Knoxville N - Merchant Drive is close to area sports venues and the home of many baseball, football, track, basketball, swimming, rowing and other sports teams. This Knoxville, TN hotel is only four miles from the University of Tennessee with the famous Neyland Stadium, home of the Tennessee Volunteers football team, and the Women's Basketball Hall of Fame. The Museum of Appalachia and the McGhee Tyson Airport are just minutes from the hotel. More than 50 restaurants and cocktail lounges are located in the surrounding area.Popular area attractions include Dollywood amusement park, Gatlinburg, Great Smoky Mountains and American Museum of Science & Energy. Superior hotel features and amenities include free high-speed Internet access and free local calls. All rooms include spacious work areas and telephones with voice mail. This Knoxville, TN hotel also provides business travelers with access to copy and fax services, a business center and meeting space that accommodates most events and business functions. All rooms feature microwaves, refrigerators and coffee-machines. All rooms are nonsmoking. This is a pet-friendly hotel; a stay fee is required.

Guest Policies

Check-in:

After 15:00

Check-out:

Before 12:00

Pets:

Pets are allowed upon request. Charges may apply.

Important Info:

You must show a valid photo ID and credit card upon check-in. Up to 4 children, 11 years or younger, can eat for free at the onsite restaurant.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Features & Amenities

Highlighted Amenities:

Adult Only
Free Internet Access
Free Parking
Health Services
Swimming Pool
Kitchen/Kitchenette
Restaurant
Fitness Center
Spa
Pets Allowed
Handicapped Rooms/Facilities
No Smoking Rooms/Facilities
Family Friendly
Kid Friendly

Amenities & Services:

Additional cleanliness protocols in place
Adult only
Facilities for disabled guests available
Fitness center
Free Wi-Fi
Free parking
Kid-friendly dining
Kitchen
Microwave
Non-smoking property
Outdoor pool
Pets allowed (charges may apply)
Refrigerator
Restaurant(s)
Shared kitchen
Spa services
Wheelchair accessible

Guest Rating

8.2

Very Good

Based on 605 reviews

Location Of Hotel

8.6

Hotel Cleanliness

8.8

Hotel Staff

9

Overall Quality

8.2

Pros +

  • The bartender
  • Cleanliness
  • Staff was very efficient and friendly.

Cons -

  • the breakfast service is very bad ,the fruits damaged the pineapple and strawberries.
  • I was awaken at 11pm by staff trying to enter my room because someone had me listed as checked out.
  • Bathrooms out of date. Booked for a king room but was given two queens.

Top Quotes:

"Very convenient to the expo center."

"A very nice place to stay."

"Quiet."

Business Traveler (80)

Solo Traveler (109)

Traveling as Couple (338)

Family with Young Children (263)

Family with Teens (67)

Senior Traveler (118)

Group Traveler (69)

6
5/28/2025
the breakfast service is very bad ,the fruits damaged the pineapple and strawberries.
5
5/20/2025
The bartender
I was awaken at 11pm by staff trying to enter my room because someone had me listed as checked out.
8
4/30/2025
Cleanliness
Bathrooms out of date. Booked for a king room but was given two queens.
8
4/14/2025
Staff was very efficient and friendly.
The sink area is outside of the commode/shower room. It made it awkward with a husband that goes to sleep earlier. Also be aware that this is not a Holiday Inn Express so breakfast is not included. There is complimentary coffee though.

Room Options

1/3

Standard Room

323 sqft • 1 Queen

Air conditioningAlarm clockCarpetingCloset

Room Details and Photos

1/3

King Executive Hearing Accessible Non-Smoking

270 sqft • 1 King

Accessible roomAir conditioningAlarm clockCarpeting

Room Details and Photos

1/3

Two Queen Beds Non-Smoking

323 sqft • 2 Queen

Air conditioningAlarm clockCarpetingCloset

Room Details and Photos

1/3

Premium King Room

334 sqft • 1 King and 1 Sofabed

Air conditioningAlarm clockBath or ShowerBody soap

Room Details and Photos

Location

Holiday Inn Knoxville N - Merchant Drive By IHG

5634 Merchants Center Boulevard, Knoxville, TN