Hilton Garden Inn Memphis East Germantown

The personnel were so friendly and helpful! I want to commend staff. Wonderful employees!

Key to the ice room did not work, no paper or pen, rooms were pretty bare-bones--no frills, no Memphis magazines, no brochure with restaurant menu (which was pretty sparse). And room was c leaned only once (three-night stay).

Great facility. Very clean. Mostly nice staff

Charged $21 per cocktail then a $15 surcharge from Memphis. Would have been nice. 3 drinks. $91

Location

Restaurant was closed in the evening and for breakfast. Only one person was nice to during our stay out of 6.

Quiet. Clean. Friendly.

The hotel was really beautiful and clean. The staff was extremely nice and friendly.

The cleanliness and generosity

Floors needed cleaned

The area where the coffee pot in my room was super dusty. I don't think anyone cleaned the area for awhile.

Location, beauty, friendly staff and cleanliness!

No breakfast included in price of stay.

While what didn’t like had something to do with breakfast, while I checked out the staff members at the desk encouraged me to get what was owed to me, meaning the breakfast that was included, but I don’t want to questioned again by breakfast staff while trying to prepare to leave

There was an incident where I didn’t like how I was approached about breakfast. It was included in my package, but as I began to make my plate I was questioned. “Are you apart of the soccer group?” I replied, “No”, “Can you provide your room number” As I awkwardly stood there while the staff member checked if I had breakfast included.

Beautiful, new, modern property. Spacious and comfortable room. Air conditioning, comfy beds, and mostly quiet rooms made for good and restful sleep.

All parking was at the rear of the building. Extremely safe and secure inside the building, but I was a nervous, trying to get inside the building in the dark alone at night.

The bathroom/shower was great. Comfortable bed. I liked having coffee available in the room.

No pool available, I was expecting to be able to swim. The TV stopped working but maintenance came up and reset it, also there was no conditioner in the shower, it was empty, luckily we had brought some just in case.

Excellent location for us. Christmas-time trip to see family. Near shopping, dining and the interstate.

There is no place to park in front of the hotel. Fortunately, we are very mobile and healthy. It wasn't entirely clear which back door was for Hilton Garden and which was for the Home2 Suites, which was embedded within one building. A three-night stay for us (with no frills but bottled water) was over $500, so be prepared to for these prices for a three-star neighborhood hotel. This is not unique to the industry, however. Otherwise, the staff was very friendly and professional. Comfortable king bed. There was a sliding barn door to the bathroom(?) that somewhat limited privacy. Hot shower and water pressure a plus. We would stay here again.

Cleanliness, staff, peaceful location

It was clean

No free breakfast and it was in a weird location.

Very nice, including a restaurant and bar.

There was a power outage on Saturday, October 26th and the hotel’s generator did not kick in. Something was wrong with the generator?!

Comfortable bed

Staff were unhelpful. Pool was closed. Corridors were dirty. General upkeep was shoddy for price paid.

Could not afford breakfast at $10 and $14 after paying $200 plus for.the.room.

Being charged for breakfast. It should have been complimentary. Also I don't think the.2 beds were Queen size.

It was clean

No free breakfast and it was in a weird location.

The concierge service was very friendly when checking into our rooms. The hotel as a whole was very clean and we really appreciated the extra bathroom accessories/toiletries like makeup wipes and shampoo/conditioner. The shower is very nice and big and the ac unit worked extremely well for the humid weather we had when we visited. Would definitely recommend!

As modern and clean as the hotel was, the only slightly negative comment I'll make is that the carpet that corresponded with the really nice tile was dirty, scuffed up, and not modern at all. If the hotel would re-do the carpet, it would definitely improve the aesthetic all together. Other than that the hotel is great!