Holiday Inn Express Brentwood-South Cool Springs By IHG

Absolutely nothing

Oh I have pictures. Bugs, broken bathroom floors, no water pressure, room refrigerator froze food, moisture in the air to the point that the carpets and bedding felt wet, stains on the top sheet, when we arrived and I had to have the room remade, etc.

Room was nice

No water fountain - was told it has been out of service for five years but they were selling water bottles

It wasn't far from 65. Breakfast was pretty good.

The smell when you walk in. Our room door had a big crack in the door up top. When tried to get another room and the same thing happened. The hotel is very old and it's like the foundation is shifting.

Everything was great! The room was clean, comfortable, and the breakfast was good!

The location was somewhat difficult.

Breakfast

The faucet leak and I have asked twice to have it fixed and it is not

Location and it was immaculately clean.

The pool closes to early.

Cleanliness and the courtesy of staff. My husband love the bed.

This hotel was excellent in all facets. Everything from the cleanliness to when you first walk in, the comfort of the bed, THE HUGE BREAKFAST, the courtesy of the staff and the overall look and feel of the hotel made this an excellent stay. GREAT JOB!!!!

Other than the carpet pattern in the hallways making you feel like your seasick as you¿re walking, ZERO complaints.

The room smelled like urine. The bedding, towels and floors were all damp. The carpet was stained. No soap in the bathroom for the sink. Very unpleasant room. Stairwell smelled. Ice machine was loud and heard throughout the floor.

Location was fine, but the rooms were not clean and smelled.

The breakfast was great!!

Our room was moldy and the ceiling was half painted where they tried painting over the older mold.

Location

Not clean Shower didn¿t work Humid Wifi was spotty

Staff was great

Bedding was dirty and they could not find replacement bedding. Pool was closed for part of our stay.

The breakfast was very good, comfortable beds, and rooms were quiet.

Breakfast

Bed was so hard. Location was hard to find. Not marked clearly.

The manager was kind, gave us his card ,and stated to tell him if we had any problems. He found me a room when mine had ants.

I had ants in my room.

Supposedly, there was a pipe that burst. We were not contacted to let us know we no longer had a room and didn¿t find this out until we went to check in after a long day of travel and attending the festival. There aren¿t enough characters to finish this s

The beds and pillows were very comfortable. Room was clean and the breakfast was fresh and delicious.

Staff was great.

Room had water stains on ceiling and in bathroom. Horrible 1 ply toilet paper. Unknown stain on bed dust ruffle. Floors are uneven.

Staff was great and very accommodating. Super easy check in process. Very clean.

Location

Fridge was broken and manager was unhelpful