Sands Beach Club Resort

Pros +

• The Best location if you like it a little less crowded and the room was pretty clean
• The view was fantastic! The bed’s comfortable and the living area was great.
• Hotel is amazing

Cons -

• Our room at the very least needed a coat of paint, that's not hard. Honestly the room is VERY OVERDUE for a update
• No decent furniture on balcony. Was not as clean as expected. The kitchen was pure tee nasty with mold and mildew on cabinet shelves and layer of thick mold directly underneath the upturned glasses that you would be drinking from. Could not use any kitchen dishes nor cooking utensils. Plenty of forks and knives but only two teaspoons in kitchen. I feel the kitchen should be supplied with necessities for at least four guests. Pans were nasty and tarnished or moldy. Really could not tell which. In cabinet where trash can was stored was not completely constructed and had a loose power supply in it as well as mold and mildew. The staff had nothing else to offer us when called about problems.
• When we arrived at check in we were told our room was not ready and were unsure when it would be ready. I explained to them we just traveled 8hours away with two toddlers that was exhausted from being in the car so long if they could please give me a time frame. I was told that housekeeping hasn’t made it to our room yet, so they were unsure how long it would be it could be a while because they were short staffed. I was sent between 2 different buildings 4 times. I assume they were tired of me going back and forth, and said my room was ready. I already expected the worse, if a room was cleaned so quickly. We get to our room, and it was FILTHY. Even had the guest prior clothing still in the room, dirty beds were remade. The beds were covered in someone else’s hair all over it, stains, and URINE. The pull out couch was completely covered in urine and it had of been there for a while. As soon as you pulled it out the smell was horrible! Everything was dirty, toe nail clipping on the floor, shower was nasty, the microwave was the worst of it all. Completely covered in mold, and broken on top of it. I called the front desk immediately and they said they were calling house keeping up. Which took hours, when she arrived she was super rude “wiped off” a sink and picked hairs off of one bed and told me they bring clean linen the following day. She continuously went back and fourth about when you can request linen and I asked her if she was refusing us clean linen, when they have someone else’s urine on them. She looked at the microwave and told me the mold in there was just “rust” as she wiped it to show me, yet it wiped right off on her rag. She called maintenance to bring us a new microwave, and said she would bring us new linen. She never came back. Maintenance how ever did, and did bring us a new microwave and he was absolutely great!