Fairmont Pittsburgh

The location is wonderful. No need to drive around the proximity to restaurants and activities is great. Great bar on the 2nd floor as well as the breakfast in the morning.

We arrived at 4pm for check in, we had reservations for our 23rd anniversary dinner at 6. The room was not ready, the gentleman said that we can store our bags and he would call me when the room was ready. By 7pm (no call yet) we went back to check in, we had missed our dinner reservations because the restaurant has a strict dress code and we had no way to change since our bags were stored and no where to change. The same gentleman was there, I politely told him the issue and he said that is was an oversight. No apology, not oh my I'm sorry, nothing. The other front desk agent was on cell phone on a personal call while the business phone rang and he never picked up. The hotel is beautiful but there were no Christmas decorations anywhere, it was light up night in Pittsburgh. It felt cold and depressing. We have stayed at the Fairmont several times over the years, unfortunately this was the last.

Fantastic front of house staff. Great location. Amazing lobby. Front desk were totally amazing The spa is lovely and the team were amazing again

Room wasn’t cleaned properly which was a shame as everything else was so fantastic

Fantastic amenities~ excellent customer service.

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The location is perfect, the staff was kind and accommodating. The fl. 2 restaurant was delicious. The artifacts around the hotel kept things fresh and never boring. A great hotel.

Rooms nicely appointed. Great location with easy walking distance to everything downtown. We had a large group with multiple rooms with some coming on different days and front desk handled it professionally and efficiently (on top of a busy weekend for the city). Valet was quick getting out cars when we had to go out for events. Bar was great as well as breakfast.

Zero complaints

Clean great location

Nothing

Great location! Exceptional staff/valet! Comfortable rooms! 1 night valet parking $65 was quite high as a paying guest!

Great, friendly staff who helped with providing directions and suggestions to nearby restaurants and attractions. Great room, comfortable bed and pillows. Room service from fl2 restaurant was beyond great! A wonderful stay all-around. No complaints at all.

Nothing. Everything was great, no complaints whatsoever.

Beds were comfortable, rooms large, bathroom large and well -equipped. Soaps and shampoos were nice.Hotel staff were welcoming and helpful.

The hotel needs a refurbishment. The carpet in our room was stained, leather on bed riser was worn. Bathrobe was frayed.

Super comfortable and clean, friendly staff, great amenities, fantastic view and great location. It was easy to walk to restaurants and shops. Valet and bell services were great.