Hampton Inn & Suites Mount Joy/Lancaster West

Large clean rooms. Bed was comfortable. Good location.

Pillows were terrible.

The rooms were very clean and large. The staff was extremely pleasant and helpful when asked. I would recommend this hotel.

The bed is super comfortable

The pool and hot tub were out of service, they ran out of bananas at breakfast?? and didn't have many options, especially for a non dairy person

No breakfast items in stock. Garbage and our door kept slamming/making noises everytime some opened or closed their door in the hallway. I wasn¿t given a receipt at checkout and nothing was emailed to me. Asked to speak to a manager and was never called.

Easy digital key checkin available, plenty of towels waiting in room!

Hotel is on the older side but very clean. They need quieter AC units especially since they are so close to the beds.

Have stayed before. Close to our venue. Always clean. Staff was friendly.

location n clean n friendly staff

Location and staff

Room was dirty. Bathtub had hairs in it. Bathtub had yellow film. Carpet had many crumbs.

Location to Spooky Nook for my daughter¿s tournament. Great breakfast in the morning. Staff was courteous and great.

The staff was friendly, it was clean and Breakfast was good. It was in a good location. We were there for Spooky Nook Basketball Showcase.

That the Horse manure smell was coming in through the air conditioner and you could smell it in the room. I know it's not the Hotels fault buy they need to figure out a way to make the room smell better. That is my only complaint.

Great location off the highway. Room was nice. Staff was friendly. Pool was understandably closed due to COVID.

Parking was kind of a chore.

Pool and jacuzzi

Price was a bit steep

Clean, friendly, and quiet.

The mattress was not comfortable.

Once we finally had a room it was decent sized and comfortable beds.

Checked in at 3:20 for our reservation.Room was not ready.NOT 1 room ready for us!After wasting 15 minutes at check-in, we were forced to bring our suitcases into a public bathroom near the lobby to change for a wedding due to no other options. Awful

Cleanliness

They recommend parking in rear lower lot. That parking in inadequate. Plenty of parking in front, but no security.

Good breakfast, great location, and clean hotel

They need firmer pillows.

Nice, clean, comfortable. Well kept. Great location

The entire staff was very friendly and helpful. The evening cookies were great. The breakfsts were very good the place was very clean. I'd stay again and recommend it to others.

Not a thing.

I love the fact that as soon as you walk in it smelled so clean and it looked up to par. The room was big and there were more than enough towels. And everyday they would leave a bag with towels and supplies if needed.

Nothing was wrong everything was fantastic.

The King sized room which has a larger bathroom has the bed facing the window with the TV (small) inconveniently on the right wall. To watch our necks hurt. We changed rooms to double beds so that the tv was viewable. although not happy to have a smalle