SpringHill Suites by Marriott New York Midtown Manhattan/Park Avenue

The staff was great and the room was super clean and comfortable. The Continental breakfast was very good.

Nothing to dislike. I was very pleased.

Clean, included a good breakfast.

AA little far from where we had to go.

The manager was very friendly and accommodating.

Coffee was good, but sometimes wish it was fresher for late in the day or early morning trips through the lobby.

One of the elevators makes a loud clunking noise everytime it moves. Several rooms share a wall with the elevator shaft, so it's a loud jarring noise all night long.

The front desk staff, our room and free breakfast were perfect. Thank you

The breakfast was wonderful and ladies taking care of the food were outstanding. They need a tip jar so ppl can see they can take tips. The staff at front desk were sweet and joked with us. Nice!

Yes the toilet was 24 inches from the bottom of my bed with a barn door that didn't close right you could hear and smell everything. I don't know ow how this is even legal. We were both embarrassed to use the rest room at all. Very very disappointed.

The hotel had everything I needed. The staff was very nice and accommodating.

Only problem was the see-through window shades. I used an eye mask so I could sleep and it worked fine.

Elevator mechanics could be heard from room.

Location

Room was very small.

Staff is fantastic. Room is very clean.

The staff was excellent.

The stay was perfect. Meg, the lady at the front desk, was amazing - she helped us solve all our problems as if they were their own. It's been a long time since I've met someone like her on my travels!

The mattress was a little bit too hard, but I guess this is subjective to each person's preferences. Since we only spent 3 nights, we didn't ask for it to be replaced, but I believe it would be no problem to replace it if we did ask.

Nice location, near Madison Square

Claustrophobic room, super narrow hallways, air filter was dirty, room window/view was weird, overall wouldn’t recommend.

Location was good, near to the subway and felt very safe. Reception lady was lovely, very welcoming and helpful. Breakfast was good with a good choice. The hotel had a gym and laundry and the rooms were very clean.

There was a storm when we have arrived. The staff and manager were very accommodating and helped us stay one more night and late check out due to the circumstances.

I wish the room was slightly cleaner.

clean, helpful staff. Was able to store luggage for free after checkout.

internet was bad and not easy to access. had to sign up for a marriot program. There are also 8 hotels with this same name. We went to the wrong one, then staff there directed us to another one, which was also not the correct one.

Very professional staff!!! Very clean! Good location

shampoo and conditioner soap and bar were not good cleaning was also basic

The hotel is conveniently located, which was a key factor in our choice.

The rooms are relatively small and cramped, something I was aware of in advance, though the photos on the website did not fully reflect how tight the space feels.Significant Operational Issues-Unfortunately, the stay was marked by a series of technical problems that affected the overall experience:Recurring plumbing issues: During the stay I had to call maintenance several times for the same problems - twice because there was no cold water in the sink (only boiling water came out), a leaking sink, and a microwave that turned out to be broken.Additional problems: At one point the room key stopped working, which caused considerable inconvenience.Constant noise: The room was adjacent to the elevator, which generated loud and disturbing noises at all hours, significantly disrupting sleep and rest.Unsatisfactory Customer ServiceI requested in advance, on several occasions, along with a couple of friends, to be placed on the same floor. Despite repeated requests from both sides, the request was not fulfilled, and no reasonable explanation was given.Throughout the stay I approached the reception multiple times regarding the different issues, but only received partial and case-by-case responses, without any comprehensive treatment or acknowledgment of the overall dissatisfaction.Despite the convenient location, the overall experience was frustrating due to the poor technical maintenance and unprofessional customer service. I hope hotel management will take this feedback into consideration to improve service in the future.