The Hilton Club New York

Great location. Clean.

Not enough room here to explain all the problems with this.

Your staff was amazing at Hilton Club! Thank you to LuLu & Wayne. Location is Fabulous! Just everything excellent.

Loved it all

The room was very spacious. Staff did an excellent job of cleaning the room, and we never felt raced to leave the room so it could be cleaned. The location was perfect - close to Times Square. We also liked that it was easy to get to the train station to go over to the malls in New Jersey!

Microwaves in rooms would be nice. On-site laundry facility for guests would also be a bonus.

It was a great location and well managed

The heat was too warm in the room and couldn’t be changed

Location excellent and great amenities. Easy to get taxis

Elevators not working a lot of the time which was extremely annoying. Also the staff tell you that ordering taxi through them to the airport is better value. This is NOT true! Quote was $146 from hotel staff. I got taxi myself on street for $70! Hotel staff said rate is high yet going back to airport. This was not true!

Location

Unattended staff /house keeping (I had to vacuum my own room , the housekeeper let me use her vacuum

Location is fantastic and since this hotel is located on the top floors, most of the rooms have a nice view. The rooms are fairly large by NY standards and each includes coffee/tea, etc. Be fare warned, the hotel is a Hilton and therefore the shops in the lobby are very expensive. I think a breakfast sandwich is like $15 or something. But there's several places nearby so that wasn't a big deal.

No real negatives. Since the rooms are on the top floors you need to allow a little extra time for elevator trips, but that wasn't a huge deal.

Host hotel for NYC marathon

Old dirty, elevators weren’t working, staff was less than friendly.

Bed was comfortable, bathroom was pleasant and new, front desk and housekeeping were friendly.

Crowded hotel, check-in for Hilton Club was on upstairs floor. First floor entrance was the check-in for other Hilton accommodations in the building. In the confusion, I made the mistake of trying to check in on the first floor only to be confronted with unfriendly and curt attitude. Room felt old and smelled a bit stuffy but the bathroom was renovated and the shower was very good.

Location and room

Staff entered room twice without knocking, to do cleaning. Insufficient milk and tea pods and despite requests for more, this did not always happen.

The location was perfect — everything was nearby, and the area felt very clean and safe. The staff members were friendly and helpful, the room was spotless, and the view was lovely. It’s on the pricier side, but that’s expected in NYC and totally worth it.

It doesn’t have complimentary luggage storage on the day of departure, but it only costs $5 to check a bag, which was reasonable.

Lovely rooms with modern accommodations. The elevators were fast & the expected wait time very appreciated.

The Lobby was extremely loud.

Very spacious room, friendly staff, the bed was big and comfortable.Their new elevator system is great, and we didn't have to wait too long to move between floors.

It was on the more expensive side, but the superb location was worth it.

Location, staff, view

The location was great and the staff were very friendly

This property really needs a facelift. From shakey elevators to rusty fixtures. This property has seen a time.

The location was great! Close to many great attractions, walking distance to Central Park, 5th Avenue, Time Square, Hell's kitchen, and more. The room was comfortable, and quiet. The staff was very nice and professional.

The room size was great. Especially liked the shower, The proximity to Central Park was also an advantage.

Great location. Nice, comfortable room and bath. The higher floor was better to avoid the noise of the busy streets.

Really nothing.

Beautiful large well equipped rooms. Excellent customer service.

Great location. Nice rooms, comfortable beds, nice staff.

The glass door in the bathroom had some green slime on the bottom rail. Housekeeping should be more attentive to deep cleaning. We were not aware that time shares were part of the hotel and we did get solicited several times to attend a meeting. We declined though.