citizenM New York Times Square

Great hotel. Clean room. Perfect location. The staff was very friendly and responsive. I would highly recommend this hotel.

Mi would have loved for there to have been books in the shower/bathroom area to hand clothes. Also, the privacy curtain between the bedroom/bathroom area was sheer and provided little privacy.

This was the cutest little room, perfect for our anniversary getaway. Bonus that it was right across the street from the Gershwin. We were in a good location and was able to walk to all of our destinations.

The hotel was exceptionally clean, modern, and beautifully artistic — every space felt thoughtfully designed. The breakfast offered a classy, well-curated selection that felt elevated, not basic. Customer service was absolutely phenomenal from start to finish: friendly, attentive, and genuinely welcoming.The room was sleek and comfortable, with smart features that made everything easy, and the overall vibe was stylish without feeling pretentious. Perfect location right in Times Square, yet surprisingly calm once inside.I truly enjoyed my stay and would highly recommend this hotel to anyone looking for a chic, comfortable NYC experience. I’ll definitely be back.

Nice location, very modern and comfortable room. The hotel has a good decoration and staff was really friendly and always willing to help

“The room was a bit small but very comfortable. The location was excellent, and the check-in and check-out process was smooth and easy.” Hotel has a small but nice yard to take amazing photo.

NOTING. I liked every thing.

The hotel is located in a perfect area. The hotel is modern and the design is beautiful. The room is cozy and clean but a little too small. Rich breakfast

The room is a bit too small for a couple to stay for more than one night. It would have been nice if there was an option to make coffee/tea.

The location and the friendly staff

If I had to say anything - the toilet paper is the one layer could be better quality

The location, the staff, the beds - almost everything was in top level.

There is no equipment in the gym.

It is great hotel, cozy, easy check in and out, fast service, nice stuff, clean room every day, huge bed , this is great place and good value for money. Top location

All was great

Location, staff, ease of check in / out, luggage storage facilities. This is the perfect hotel for visiting NYC.

The lift system is archaic and very unreliable. If you are on a high floor and can’t available the stairs this can be a headache.

That I could buy at a reasonable price - GOOD food/ The staff was very reponsive/ drinking water in the room helped /clean. I asked staff to check the heat & they had someone there in minutes. Reasonable price - I will stay there again.

The room was cold at first - weather chilly - the staff could have left the night shade down to protect the chill coming through the window- I put the heat up to 75 and it was ok but not as warm as the lobby. I wasn’t described to me how to leave the building late at night or early in the morning ? At 5am - no one at the desk. Using booking.com to make the online reservation - my credit card was compromised. The 3rd elevator wasn’t working and it wasn’t described to me how tho use it with the card. The sink drained slow & the faucet sprayed wide of the sink.

Great locatiin, lovely and friendly staff.

There wasnt gluten free bread every morning and the room is cleaned every 3 days.

The location, all the staff were nice but some of the staff were absolutely lovely

The heating in the room didn’t work, when I contacted reception I was told an engineer would fix it. That never happened. Not ideal when it’s -7 out. Didn’t have a great drinks menu at the bar which would have been nice to come home to after a long day which meant I bought drinks elsewhere

Quick, easy check in, friendly staff. Nice lobby area.

Room was very small even for Manhattan and would not have been suitable for more than one person. The bathroom a single plastic "capsule" which included the toilet, shower and sink. It was very cramped. The entire experience made it feel like staying in a small RV.

Great location and really helpful staff. Room was perfect and the bed is so comfy!

Would be great to have a coffee or tea station in the rooms

Excellent location near Times Square and the Metro stop!

Rooms are rather small and cramped.

On the plus side, the room was extraordinarily clean and bright, and the vibe in the public areas was wonderful. The staff was quite helpful and friendly, though it took multiple calls to get the room cleaned, and the phone repaired.

Staying in the CitizenM Times Square was pretty much like living in an RV or a tiny home. It also gave me the distinct impression that whoever designed the rooms, never actually stayed in one. Or in any hotel room. The room – SO small. The only place to do something besides standing up is a small desk chair or sitting/lying on the bed. The bed occupies the entire width of the room, and one side is against the window so that individual has to crawl over their partner to access the room. How does the staff even make the bed up?! The iPad to control everything is a cute touch but frankly, feels like a technology play in search of a problem to solve. It takes a while to fire up - if you wake up at 2am and want to use the bathroom there’s no physical switch or button - making everyday tasks more complicated than necessary. It’s a hammer in search of a nail. It’s also completely inaccessible to anyone who is visually impaired. The bathroom is necessarily extremely close to all other living space, meaning even a short shower steams up the entire living space, and using the bathroom means…well, you get the point. The sink unit is very small with no cups or glasses.

The consistency of citizen m. The staff were all excellent.

One of the elevators were in repair and the other two were

Really enjoyed the little things, the modern design of the room the use of technology and the overall white tone on the room felt very clean, also the closet space, small and compact but big enough for all my stuff outside the luggage and space to hold my 1 carryon luggage, price was around 200 per night, and thats ok for myself, but doubt I can make it work when its high seasona nd room is double that price.

Great set up in rooms and wonderful lounge area.

Lifts were being fixed so some long waits for a lift to go down each day.