The Broome

Staff maintained a fantastic level of cleanliness and attention to detail. the breakfast is AMAZING and worth getting. Everyone is very friendly. The location is perfect and safe.

Room was next to the elevator which was non-ideal, bed was a bit too soft for my taste.

I thought that the room would've been bigger,given the money paid.The staff members were helpful making the experience memorable.

Haven of tranquility in Manhattan. Lovely staff.

Location, staff friendliness, boutique-y style

Size of room too small, NO hot water facility in the room, no "view". No "inhouse" dining facility

One of the staff I met when I checked in was super helpful and friendly, the rest is ok. The location of the hotel is good, many restaurants and shops around it.

I tried to called for questions from my room but no one picked up ever. The shower pressure was so low that I don't feel like showering. Requested the hotel to send someone to check, only answer me after 2 days and from the app telling me there is nothing they can do.

I stayed here during the January snowstorm. I felt very well taken care of because of the helpful and sympathetic staff. Wonderful refuge from the chaos and danger of the storm. Had everything I needed to be comfortable. I so appreciated the townhouse feeling of the hotel, like staying in someone's home but with real privacy and quiet. Excellent location although I couldn't take advantage of it because of the storm. I plan on returning! Highly recommend.

This tiny hotel was a really welcoming place to stay for 3 days for work. The staff was lovely, my room was spotless and well appointed, and the complementary breakfast at a cafe around the corner was outstanding. The bed was very comfortable. I'd come back.

We had a room facing the street, and it was Halloween weekend, but it was a very quiet stay! Truly impressive for NYC. Beds were super comfortable, and the staff was incredibly kind, helpful and accommodating. It’s a little hidden gem in a great area.

The location was great. Close to shopping, metro and nice restaurants. Interior was tasteful and the bed was very comfortable. Staff was very nice and helpful too.

The place was under renovation. I knew this when booking and thought that it would be ok. But the luxurious and cute thing of this place was actually the courtyard and breakfast cafe. We got vouchers for a cafe nearby which was fine, but I would recommend to not book this hotel untill the renovation is done.

The location, size, and convenience.

The staff and though it wasn’t large the details were thought out in the room space. It was super quiet and the bedroom was nice. It was cozy.

The last day the cleaning crew didn’t do as good of a job as the pervious day and the shower spilled out water if you turned the wrong way

Very good

The bar and restaurant was being refurbished so we had to go out for breakfast and drinks. It would have been nice if we had been warned in advance of arriving

Location is excellent.

The hotel was undergoing renovation and the restaurant was not open so breakfast was at a restaurant a ways away. There are periods of the day that the street is packed with traffic as Broome Street leads to the Holland Tunnel. Therefore, it is difficult to get to the hotel or get an Uber during rush hour. The front entrance stair to the hotel are very steep so it may be difficult for some folks to safely traverse.

Very disappointing hotel with misleading...

Honestly, I was furious with the state of this hotel compared to their photos. The lovely lighted courtyard with green plants ? a dark depressing hole you don't have access to anyway. The nice lighted rooms ? a dark room as well without light (obliged to turn on the light even when there is a bright sunshine outside otherwise it's the night)Also, the hotel is being refurbished (so you are sent elsewhere for the breakfast), there is no lobby, no restaurant anymore. Don't you think it's an important information to tell your clients before ? And I paid an outrageous 500 US dollars for this room per night. I was really furious specifically when I looked around, there was better hotels cheaper but I could not cancel anymore. A shame.

Comfortable

Not very handicapped accessible but they did help my husband get in the lift.

Nice location, small hotel and good people

Room close to elevator, breakfast wasn’t working

Amazing Location & Staff . Our roof terrace was wonderful ,

Under renovation but team managed it brilliantly. Noise not a problem and breakfast in local Cafe great .

A hotel with a great SoHo atmosphere, the room was spacious and convenient with good beddings. An excellent breakfast was supplied at the nearby Citizen cafe.

On the third floor, it took a few minutes for the hot water to come on in the shower.

Super nice staff and great Soho location

It was small, not many facilities in the hotel due to renovations but that’s understandable.

Very good

Under construction so breakfast wasn’t available. But they did give a voucher for breakfast in the area