Thompson Central Park New York by Hyatt

Paid for a suite with a pull out couch/bed. The staff did not show up to pull the bed out in the evening as requested. We had to do it ourselves and the bed portion was broken. We were forced to have someone sleep on the couch.?NOT WHAT WE PAID FOR.

Talked to desk staff numerous times and are fighting about discounting the room. What a joke as I would Not have paid for this room if the 2nd bed didnt work? Disappointed for sure!

Size of room

Charge resort fee but give nothing back - most hotels let you use as a credit in hotel bar or restaurant

Location

The heat in the room was unbearable. The thermometer did not control the heat and the only option was to shut it off and open the window but then it was very loud! Terrible sleeping conditions.

Location is good. Hotel is nice and clean.

No heat in the room. Staff failed to fix it. And i was there in cold on 21 degree night.

Pretty much everything! Location, room size, staff were all so friendly and courteous. Room service was really quick. And check in was a breeze!

Room was clean and spacious with a great view. We got an upgrade to a suite for a reasonable charge. Very upscale feel, especially for the price.

Honestly no complaints.

Absolutely stunning and wonderful location. Very comfy beds and nice room!

The Resort fee is a ripoff. I understand why they do it but I didn't use the business center or the fitness center and that is what they say the fee covers. I wish there was a way aaround it. It will affect my booking next time for this property,

Room was spacious and clean and the bed was very comfortable. We had a great view of central park which was great to wake up to. We did not use the amenities because we were only there one night but they looked nice.

Our room was extremely hot. We called and they told us to turn the heat off which we did but it remained hot all night and made it difficult to sleep. We asked for a fan and were brought one tiny fan which did very little. Staff was not always friendly.

The staff at front desk.

the air-condition system which didn't work properly (even after switching t another room). The hotel provided me with a small room heater to warm up my room.

Location was great and early check in was accommodated for a fee.

Housekeeping came into the room every single morning while sleeping.

Location was great. Clean, large room.

The $40 mandatory resort fee is ridiculous! It gives you access to the gym and spa. We didn't use either. There was no coffee maker in the room. No discounts on drinks. If I had seen this extra charge before I booked, I would not have booked.

Location. Also, the hotel staff were friendly.

Rooms a bit dated but still nice.

Location & front desk service.

No fridge in room. $35.00 resort fee

Location and very pretty common areas, especially at Christmas

Rooms were a good size especially for NYC, but could use some updating

Convenient to attractions. Room was a comfortable size.

No services provided.The hotel is in desperate need of an overhaul.It is dark, dated, and lacks anything making you feel good about your stay.I'm not sure why they charged a resort/ facility fee, internet barely worked, there wasn't any water bottles

The location is great, and the suite was spacious.

We were very disappointed to find the pool is permanently closed as that was the primary reason we booked this hotel.

The staff. They hire absolutely the best people. Quick to answer questions with information you can trust, explain why something "can't" happen or apologize because "we have nothing higher." The latter is just part of travel, but it's still nice to hear.

My room was a little cold, and just never heated yp.

Stunning historic hotel in a perfect location. Two blocks from Central Park south. Close to restaurants, museums, and Lincoln Center. Pool is luxurious.

Friendly staff, beautiful lobby, great location, great fitness center/health club. For the price, can't imagine a better hotel in Manhattan.

The location was great -- very convenient for visiting Central Park, Lincoln Center Columbus circle and Times Square and mid-town.

The hotel is tired. The furniture in our room was beat up, the fridge was nailed shut and there was mold and mildew in the tub/shower. The hairdryer in the bathroom did not work and a working one was never sent up. Retrieving our car was a fiasco.