Tru by Hilton Brooklyn

Proximity to Barclays Center for concert.

Booked a king suite but was told they had overbooked king suites, even though I had booked it over a month ago, and was “upgraded” to a double queen room. The air control was poor as the temp was too warm, the floor was sticky and dirty

Location

The had another person check into our room while occupied! My mother was traumatized and couldn't go into the room the rest of the night. Its was horrible and gross incompetence from the staff that allowed this to happen.

Clean, convenient location, friendly staff

Location and price

Staff, cleanliness or room. Coffee was very good.

Room was quite small.

First they gave me a room that was after another guest, all messed up.2nd room had dirty towels, all with make up on them, no replacement was given until check out.

Paid $250 and couldn’t even take a shower, as there were bo clean towels.

First，it is quiet in the room, it is good for sleeping. Second, it is very close to the subway. Third, the best part is that there is a great public space on the c floor. It is a huge space and it is comfortable. People may stay there and drink some coffee or tea anytime. Fourth, the facilities are almost new. Fifth, their staff, no matter the front desk or the people on c floor are polite and friendly. In addition, the breakfast there is reasonable.

There is no exhaust fan in the bathroom. There is a little smell there some time.Anyway, it is not a big deal.

Location, R train station on the corner. 24 hour common area with coffee, etc nice touch. Super hot water.

Breakfast was only ok

A nice clean hotel, very low key but perfect for what you need. The property is very interactive during your stay asking if you need anything etc. breakfast was very good and the kitchen staff was so nice!

the "cellar" is an excellent space, especially in the winter. Very nice breakfast (although I brought my own lox for the bagel and cream cheese...)

I love staying here when I come to Brooklyn. Right by a subway stop (easy access to Manhattan). Great facilities. I love working in their common room.

Staff was really slow getting breakfast out.

It’s was close to an even I was going too.

It wasn’t cleaned properly and the bed sheets had stains.

The first night we were in the "C level" (i.e., the basement). The air conditioner did not work, nor the bathroom fan, nor did the windows open. So it was hot and stuffy and hard to sleep. When we talked to the staff, we learned that the only other two available rooms in the C level also had broken air conditioners. We were moved upstairs the second night.

We enjoyed our stay in Tru!Conveniently located for the occasion we attended. The front desk staff are friendly! The room is clean and bed is very comfortable. The downstairs lounge is definitely a plus!

TRU Hilton provided a nice breakfast located on the lower level of the building. The staff was friendly and maintained the breakfast food. I appreciated that was able to "hang out" in the comfortable setting after a checked-out of the hotel and before I departed.

I requested a taxi for the next day, when I arrived for my overnight stay. I was scheduled to board a ship at Red Hook the following afternoon. The front desk staff arranged my transportation. It was not a taxi, when it arrived, but an unmarked vehicle. The driver told me he knew the destination...I looked at the "Google Map" on the dash and we were heading for the tunnel back to Manhattan. I brought it to his attention and acknowledged, "I made a mistake," as we entered the backed up traffic in the tunnel. We were able to turn back to Brooklyn and I did arrive in time to board ship. The seemed distracted during unnerving ride that could have been avoided if the hotel staff had call for the taxi that I has request.My overnight stay was disrupted by loud conversation in the room next to me. I woke up several times during the night due to the extreme noise. "How did you get in here?" asked on the the two male voices that I heard through out of the night. I told the front desk staff of my experience in the morning. They expressed their apologies.

The bed was soft and the staff was nice Decent continental breakfast

Room was dirty. Bathroom needs a good scrub all overThey use super cheap toilet paper.

Very cute family oriented hotel! A sweet babygirl helped check me in. Overall it was great.

The room was smaller than I expected, but it’s also in NYC so I should have figured that. Other than that it was nice

Clean, great staff.

Location and small room size but not bad

Great breakfast. Good options.

The room door was a little difficult to open because the lock was stuck.

It’s was close to an even I was going too.

It wasn’t cleaned properly and the bed sheets had stains.