Le Meridien New York, Fifth Avenue

Staff were excellent very helpful always willing to help

Very late cleaning the room and one day not cleaned at all. Towels were quite poor quality and no big bath sheets.

The staff were incredible! Loved that it was a smaller property and in a good location.

The rooms are small for the price but that’s what you get in NYC.

Location. Doormen.

SMALLER THAN A CRUISE ROOM. 1. Was not aware that a room with 2 beds would not require a private shower. I have two teen boys and had to shower with a glass door covered in towels. Eventually I asked for a shower curtain. 2. The rooms have no overhead lighting and it’s dark.

Location and friendly staff

Room very small

Very good location, extremely nice staff, well maintained facility

Shower has no privacy, when sharing the room with your family, it’s complicated.

The staff and restaurant was amazing

The pillows were way to soft, it was almost flat. The room was a little too warm.

The bell man, Barry is a delight. So nice and pleasant. We enjoyed meeting him and he helped us set up a private car back to the airport. Also the restaurant Allure was very good for dinner.

The property is in a great location! It was very clean and the staff went above and beyond. It is close enough to midtown that you can easily taxi or (long) walk to get to broadway shows. Nomad is booming with great bats and restaurants so that made the visit wonderful!

I wish they had a rooftop bar or sitting area where people can enjoy a view and fresh air. There are several rooftop bars in the neighborhood but it’s nice when a hotel has that too. Even if it was just a patio sitting area for hotel guests only.

Location

Room was not ready even after regular check in time at 4 pm. The story kept changing on why it was not ready. Room was too small for family of 4. Lastly the room was dirty with leftover food and drinks were literally swept under the bed by housekeeping staff. Had to escalate multiple times. Overall experience was poor. One particular staff member was very responsive and helped solved the room issues earnestly.

It’s not how we are treated. We paid. But, requested to pay again. We haven’t received the guarantee money still

Location!!!!!!!!

It’s not how we are treated. We paid. But, requested to pay again. We haven’t received the guarantee money still

Location!!!!!!!!

The location, the service and variety of breakfast at the restaurant, cleanliness of the toilet at the lobby area was excellent during my stay. I was not happy that I was not able to stream NETFLEX in my room TV. However, the immediate action taken by the front office staff as a compensation to my disappointment was exemplary and satisfying. The politeness and readiness to serve with welcoming greetings “ welcome home” by one of the elder guys at the entrance, a Guinean man called Oslo ( I am not sure if I spelt it correct) was extraordinary and consistent.

Honestly, there is nothing that I did not like about the property. But suggest that the interior of the elevators could be made much better with different paintings and ads of the hotel. It is not line Marriott run property elevators.

The staff was so kind and was always smiling and laughing. Such gleeful people. Even at 2am. The service was very quick and everything was a very easy process. The room was comfortable and clean. The bathroom as well. It was only two of us so there really wasn't any issue with how small the room was. It was definitely bigger than a hotel room in Japan is all I'll say.

The view was not even of a street, it was just the bricks of other buildings. It was completely bricks. There wasn't anything to see, so we just kept the curtains down. But we weren't really in the room most of the time anyways so it wasn't really that big of a deal. The closet had virtually no space.

The property was clean, modern, staff was friendly and felt safe.

Great location. Very modern and clean. Staff were great

Tiny room - group of 3 friends travelling together and no room at all for luggage. 2 out of the 3 days housekeeping came to service the room after 5pm when we were trying to get ready for dinner.No privacy with the shower - no door so it was a little difficult when staying with friends.

The location of the hotel is very convenient and the room was clean.

The overall stay was very bad. The information on your website is not correct. We booked room with breakfast, however- the breakfast was included up to value of 21$ per person, which did not cover breakfast for two person when the restaurant added additional tax and gratuity. Hence we ended up paying extra each morning for breakfast. Additionally we were charged 35$ for each day - destination tax. Once again, your booking was misleading as the final price your booking system showed was not final. We were assigned different room we booked. There was no safe or coffee maker as stated in room amenities. We ended up changing the room that has safe. However, coffee maker you have to ask additionally. We asked staff to get the coffee maker multiple times. Once it's been delivered, there were no cups or any other glasses provided to make coffee/tea. The water pressure in the shower was very low. We had to use bathtub to be able to wash hair - unacceptable. The wifi in the room worked only on one device. We stayed in the hotel for 6 days, but our room was cleaned only first two days. When we asked to get our room cleaned, they would not send anyone.The staff at the reception and restaurant is not trained properly to be working at hospitality.

Most staff were nice however all failed to fulfil promises. For eg i extended my stay and expected a full refresh for my room but this did not happen until after asking 3 times during the day. Also my personal towels were taken along with hotel towels despite it looking different. Doormen at lobby were super nice. So were the cleaners!

Some staff were rude. 2 Front desk ladies of 2 separate occassions. Staff overall are unhelpful and come with many fake promises. For eg telephone in my room did not work. They said just try again as opposed to sending engineer up. So i had to order room service from front desk and when i did so i was made to take up the 1L glass water bottles (3x) upstairs myself. No one offered to take it up... what kind of room service is that?!Cleaners never cleaned only replenished toilet tissue, towels and some amenities like soap and body lotion. Bed sheets are never changed. My personal wash towel was taken - carelessness. Some staff didnt speak a word of English.

The staff was very pleasant and good location.

Rooms were extremely small with loud air condition. Bed was uncomfortable.

Hotel is located at a nice and safe neighborhood on Boardway in the heart of Korean town. Plenty of good restaurants and some even open late. It is very convenient for late arrival travelers looking for late dinner.

The room is bite small and not even lighting. ( hotel did provide 2 extra lamps at no charge) We only received 1 day of room cleaning service out of 4 nights of stay.

Great location and the staff are just amazing. The quality of the room for NYC prices was really good. Thoroughly enjoyed my stay and will use this hotel again when I next travel there.

View from the room was of the back of the hotel and surrounding buildings, but this really wasn't an issue.