2.5 Star Hotel
Candlewood Suites Leray-Watertown By IHG
About
Candlewood Suites Watertown Fort Drum by IHG is offering accommodations in Evans Mills. This 2-star hotel offers a 24-hour front desk, a business center and free WiFi. The property is non-smoking throughout and is located 7.4 miles from Kostyk Field. At the hotel, every room includes a closet. Complete with a private bathroom equipped with free toiletries, all guest rooms at Candlewood Suites Watertown Fort Drum by IHG have a flat-screen TV and air conditioning, and certain rooms here will provide you with a patio. Guest rooms will provide guests with a desk and a coffee machine. New York State Zoo is 8.5 miles from the accommodation, while Thompson Park is 8.5 miles away. Watertown International Airport is 12 miles from the property.
Guest Rating
Good
Location Of Hotel
Hotel Cleanliness
Hotel Staff
Overall Quality
Room Options
Studio Queen Suite
356 sqft • 1 Queen
Room Details and Photos
Queen Suite with Two Queen Beds
377 sqft • 2 Queen
Room Details and Photos
One Bedroom Suite with One Queen Bed
528 sqft • 1 Queen and 1 Sofabed
Room Details and Photos
Studio Suite
356 sqft • 1 Queen or 2 Queen
Room Details and Photos
Guest Rating
Good
Location Of Hotel
Hotel Cleanliness
Hotel Staff
Overall Quality
Pros +
- Very nice and comfortable
- My husband and I went to visit my son who is stationed at Ft. Drum. The location relative to the Army base is good.
- I have stayed in that same place twice now. The room was perfect. I like being able to cook for myself if I want to. I also appreciate the laundry room. I can find no fault
Cons -
- A lot of snow around the property
- I typically don't write reviews unless my experience was exceptional - either positive or negative. In this case, my experience was beyond negative, unfortunately. I've stayed here before while visiting my son, who is stationed at Ft. Drum. While I've had negative experiences before, I got over it...things happen. BUT, this time.... I can't stay silent. We arrived at 4:10 on Friday, 8/8/25. Check-in is 3:00. Upon attempting to check in, we were told our room wasn't ready and we had dinner reservations for 5:00! I get it. Things happen sometimes, but the staff was SO RUDE and dismissive. They did NOTHING to help us, but rather COMPLAIN and make excuses for why they didn't have our room ready. It's not my job to make sure you have enough staff available to clean rooms - it's yours! THEN, they put us in a downgraded room (one small double bed) when we had pre-paid for 2 double beds/King bed. When we went back to the desk to tell them this was unacceptable, they made more excuses and blamed Booking.com for the error - (it wasn't). After standing our ground and now with only 15 minutes left to clean up and get ready to leave for our dinner reservation (after a 6 hour drive), the 'manager', Sandra McDougall finally gave us the room we pre-booked and paid for. Upon handing us our keys, she said "Here you go... Room 318." My husband and I made it to the 3rd floor to realize there is NO ROOM 318 (see picture attached). The 'so-called MANAGER,' Sandra McDougall played a game to make us scramble because she was irritated that we stood up for our rights...UNACCEPTABLE! There were tons of other issues with the room being dirty (flies and mold), but we didn't care anymore at this point. We just needed to move on with our night/weekend. Bottom line...hotel is barely ok (I guess) but the 'management' needs to be FIRED. ***See pic attached showing NO ROOM 318 where the MANAGER sent us....
- Everything was great
Business Traveler (13)
Solo Traveler (15)
Traveling as Couple (27)
Family with Young Children (37)
Family with Teens (1)
Senior Traveler (1)
Group Traveler (8)
Total (73)
Edwin
•Posted on: 2-9-2026
Very nice and comfortable
A lot of snow around the property
Richard
•Posted on: 1-19-2026
My husband and I went to visit my son who is stationed at Ft. Drum. The location relative to the Army base is good.
I typically don't write reviews unless my experience was exceptional - either positive or negative. In this case, my experience was beyond negative, unfortunately. I've stayed here before while visiting my son, who is stationed at Ft. Drum. While I've had negative experiences before, I got over it...things happen. BUT, this time.... I can't stay silent. We arrived at 4:10 on Friday, 8/8/25. Check-in is 3:00. Upon attempting to check in, we were told our room wasn't ready and we had dinner reservations for 5:00! I get it. Things happen sometimes, but the staff was SO RUDE and dismissive. They did NOTHING to help us, but rather COMPLAIN and make excuses for why they didn't have our room ready. It's not my job to make sure you have enough staff available to clean rooms - it's yours! THEN, they put us in a downgraded room (one small double bed) when we had pre-paid for 2 double beds/King bed. When we went back to the desk to tell them this was unacceptable, they made more excuses and blamed Booking.com for the error - (it wasn't). After standing our ground and now with only 15 minutes left to clean up and get ready to leave for our dinner reservation (after a 6 hour drive), the 'manager', Sandra McDougall finally gave us the room we pre-booked and paid for. Upon handing us our keys, she said "Here you go... Room 318." My husband and I made it to the 3rd floor to realize there is NO ROOM 318 (see picture attached). The 'so-called MANAGER,' Sandra McDougall played a game to make us scramble because she was irritated that we stood up for our rights...UNACCEPTABLE! There were tons of other issues with the room being dirty (flies and mold), but we didn't care anymore at this point. We just needed to move on with our night/weekend. Bottom line...hotel is barely ok (I guess) but the 'management' needs to be FIRED. ***See pic attached showing NO ROOM 318 where the MANAGER sent us....
Charlene
•Posted on: 1-19-2026
I have stayed in that same place twice now. The room was perfect. I like being able to cook for myself if I want to. I also appreciate the laundry room. I can find no fault
Everything was great
Georgi
•Posted on: 12-30-2025
We've stayed there before which is why we stayed there again. Clean, convient and courteous
There was nothing not to like.
Top Amenities:
Guest Policies
Check-in:
After 03:00 PM
Check-out:
Before 11:00 AM
Pets:
Pets are allowed upon request. Charges may apply.
Important Info:
Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Features & Amenities
Highlighted Amenities:
Amenities & Services
location
Candlewood Suites Leray-Watertown By IHG
26513 Herrick Drive, Evans Mills, NY
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