Fairfield Inn & Suites by Marriott Raleigh Wake Forest

The front desk personal were extremely friendly. Especially the gentleman who wore the blessed necklace.

The elevator made some concerning noises.

1/2022 Location. They had church service Sunday morning - I liked that.

The carpet was filthy in our room. The bathroom floor was greasy. Our key (and others) did not work at the side entry/exit door which was near my room. Wondered why the clerk did not mention this at checkin. We wanted to stay longer but the carpet¿

Location

The staff was rude and never at the front desk. Our room was next to the custodian room. Carts crashing into the wall where our headboard. The door lock made noise 24 hours a day. We stayed 5 nights. They claimed no room to move us. No hot water for da

Nice knowledgeable professional staff with clean rooms

Sometimes multiple requests had to be made in order to get room serviced

One major problem!!! THE SMELL Upon arrival there was an overwhelming smell of gas. Receptionist said it was from the gas fireplace. It was an instant headache it was so strong. The smell never went away. Front desk gave a different reason every da

The non stop smell of gas!

Great customer service

The refrigerator was a power saver had to continue to press the button on the inside to keep it going.

Food and coffee fresh and well prepared

The staff are always amazing! Welcoming and helpful.

Na

Super comfy beds and very clean.

Updated rooms

Fingerprints/smear on bathroom vanity, but otherwise ok.

No cleaning Bc of Covid, but the boreal was very clean in common areas.

Very accommodating

The facility was clean and well designed.

Somebody knocked on my door before I was about to check out on my reservation. It says check out before 12. It was not after 12; it was around 10 am. If you want guests to check out at a specific time, that should be specified before the reservation is made. I really wish somebody hadn't knocked on my door, because I feel like that ruined my whole experience. It feels like I'm being rushed out, and I shouldn't be. I paid to stay at this place, which really bothered me.

Never again

We checked in at 9:15 Thursday evening… the manager obviously was unprepared for the demand of incoming guests … the desk clerk was away, allegedly assisting other guests… no assistants… after a long day of travel, we were forced to wait 15 -20 minutes or more… unacceptable … unprofessional … unforgivable !

Bad

This was a terrible experience. My daughter and 88 year old mother were turned away by hotel staff claiming they did not have a valid reservation even though they had a printed confirmation with them. The staff at the desk was rude and even told my mother that " it was not their problem". They had arrived from out of town for a family wedding and did not even have a place to get dressed plus my mother was exhausted. I was pulled away from preparing for my daughter's wedding to try to manage the situation. Eventually, I managed to get customer service from booking.com on the phone ( not an easy task) and they were able to inform the hotel that we did indeed have a reservation. I spoke to Raj Singh a few days later and he blamed an inexperienced employee who was working alone for the first time. However, my daughter said the front desk person was NOT by herself and that a Raj who they assumed was the manager was present and that when he saw there was a problem he disappeared into the back and never even attempted to help them find a solution. Bottom line- DO NOT STAY AT THIS PROPERTY !!!

Location, cleanliness of entire hotel to include lobby, parking lot, elevators and floors throughout.

Nothing, everything was awesome.

Location, cleanliness of entire hotel to include lobby, parking lot, elevators and floors throughout.

Nothing, everything was awesome.

Jonathan at the front desk was very polite, friendly and helpful. Our short stay at the hotel was very comfortable.

Clean and modern. Convenient location

A little pricey

Check-in was wonderful and staff was super accommodating. Everything was very clean and location was fantastic for what we needed!