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2 Star Hotel
My room seemed very clean. The hallway areas of the property (particularly the ground floor) could use more clean-up & attention.
Clean room, friendly staff
Dog hair in my sheets.
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1 Star Hotel
Convenient
Um it was warm and dry.
Cheap
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2+ Star Hotel
very clean and easy access to my room
AC unit in the hall had no cover was moldy. No ice anywhere. General ill kept appearing and priced like a nice hotel. Made reservation with one hotel and had to walk back and forth until I got a receipt from USA hotel to get a room at the sister hotel
Nothing
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2+ Star Hotel
The location and the friendly staff!! Hotel employees have all been so accommodating!!! They also have a really good gym, with a nice clean laundry area!!!! This is my go to hotel when I travel to this area!!!
Comfortable beds
Price
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2+ Star Hotel
The room did not accommodate my handicap needs. Instead, I had to leave my room to go across the hall and use the public restroom that was handicap hight and had grab bars. They also did not have a shower bench available for use.
Still the Nicest hotel in Mount Vernon
The staff was very warm and welcoming. The room was a good size, and very clean. The bed was very comfortable. I felt quite safe. The hotel offered free breakfast and wi-fi.
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2 Star Hotel
good parking for my classic car
Nothing
Staff
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2 Star Hotel
Reasonably decent place for a reasonable price,
There is an microwave.
The cafe next door had excellent food and service The gentleman that checked me in was efficient Tried to call hotel several times before arrival but was never able to get through to the property
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2+ Star Hotel
Location
The price.
My wife and I found the room clean and newly remodeled. Management was nice and hospitable.
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2+ Star Hotel
Hotel employee She was awesome! Pretty sure the hotel would fall apart without her. The room was.big as well plenty of space.
First floor rooms
The staff was great
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2+ Star Hotel
The night staff easy check in helped me out.
The friendly staff, the clean room, amazing friendly cleaning staff, and amazing breakfast
The staff was amazing, the hotel is always clean and tidy it a pleasure to stay here
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2+ Star Hotel
Easy to get to
Clean rooms and helpful staff.
Location
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3 Star Hotel
Cleanliness, steamer, comfortable beds
Clean, Staff are friendly, Great bar and restaurant for this type of hotel.
A very nice newer hotel with a kind staff.
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3 Star Hotel
This is an older motel that has a musk that older buildings have. The walls are very thin, and neighbors were easily heard, even when their volume was low. Bathroom was clean but my son found a rusty used shaving blade on a shelf.
Home town feel, super nice people.
If I was wanting to go to lake it?s close to that
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3+ Star Hotel
Breakfast buffet and location
Lobby area was nice but room was very outdated.
Location near downtown, clean lobby
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2 Star Hotel
Location
Very dirty, smelled like smoke
good location and quiet stay
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2+ Star Hotel
Very clean. Lovely room. Very friendly and helpful staff.
Location
Hotel was very busy bur are room was nice and quiet. Comfy bed, friendly staff, nice modern clean room
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2+ Star Hotel
Cleanliness, helpful staff, breakfast
worst hotel stay i?ve ever had
The breakfast was not good at all!!!
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2 Star Hotel
It was quiet.
Why was there a plastic bag over the smoke detector in our room?
Good location for my needs.
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2+ Star Hotel
Hot tub
Extremely Dirty, Heat didn't work, no restaurant as described, half of the hotel is literally abandoned, very unsafe if you are travelling with children as there are people sitting in cars with no license plates all night in the parking lot.
Location was honestly the only pro.
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2+ Star Hotel
Quiet
The bed was soft enough to actually get some sleep
Breakfast was great and staff were friendly and helpful
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2 Star Hotel
location
I requested and was given a ?smoke? free building and room. Unfortunately there was someone smoking, and the room then has a very strong smoke smell. Also the tv in this room did not work. They offered for us to move rooms, the heater did not work.
The bath tub was dirty had hairs on the bottom of the tub. A LARGE amount of hair was laying at the drain of the tub. AC only worked part of the time. A family membea room at this hotel the same night. AC DID NOT WORK AT ALL.Told to open window .?
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2+ Star Hotel
Very convenient. Looked liked the best hotel in the area.
The staff was great, especially hotel employee who checked me in
The cleanliness of pool and hot tub was the best. Plenty of clean towels, very nice .
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2 Star Hotel
There was a used wash cloth hanging in the shower when we arrived. On more than one occasion we had really loud neighbors who could be heard after 11pm. The front desk said they would address the issue but I didn't see evidence of this.
The check-out process was easy and the person who checked me out was pleasant.
the office was super polite
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2+ Star Hotel
Free breakfast and amenities
Close to Convention center.
Nice hotel, friendly staff and delicious breakfast.
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2 Star Hotel
Nicely finished, attractive decor. Excellent shower, bed, fridge.
Location was easy to get to.
Nothing. We were rudely turned away after volunteering that we had two medium and one small dog. I had checked the website before making the reservation and asking the question if pets were accepted. Response yes that the hotel accepted pets.
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2+ Star Hotel
The location
Very nice front office personnel. Cook was extremely accommodating and very nice.
The breakfast had a good variety of food and it was kept full and fresh.
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2 Star Hotel
The heater/cooler did not work efficiently.
They took a 100 dollar deposit. When I got there and said they would put it back on the next day but they did not. Even after checking my room before we checked out and saying everything was fine.
It was very quiet and convenient to locations in Springfield.
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2+ Star Hotel
There shouldn?t be a political station on the television in the breakfast room. Not everyone staying at hotel has same political views
THe staff was excellent and friendly.
Location
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2+ Star Hotel
It?s quiet
Breakfast was good. Hotel lobby was nice. Pool area was clean.
The blanket on the bed was thin and very worn. No extra blanket in the room. Got cold during the night.
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3 Star Hotel
No fridge or microwave as well as no coffee table.?
It was very clean
Very clean and comfortable - good location as far as the side of town.
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