Hampton Inn Big Rapids

gym is nice, priced well

Breakfast has been very poor, Never enough food. Oatmeal is water with dry oats, Nothing is refilled and the coffee is weak. Not stocked there is only one worker and she is flustered and clearly inexperienced.

They wanted $25 to check in 30 minutes early. The room was ready. We waited along with 3 other couples until 3. So now you have 4 reservations to check in when for the last half hour the one person working the counter just stood there.

Hotel was clean and breakfast although limited selection was good

We were 20 minutes early for check in and although the room was completely ready and vacant they wanted $25 early check in fee. Clerk said she'd be written up if it wasn't charged. First room we were in TV didn't work, and neither did the refrigerator.

Friendliness and professionalism. Very clean.

Pool small and no hot tub.

Clean, quiet, and fancy

There was no microwave in the room. Had to go downstairs to use one.

The hotel was clean and the staff was great. We were there for my daughter¿s college graduation and everything worked great!

Overall clean, friendly staff, comfortable beds, good air conditioner, nice place to come back to and sleep

There was just a few puddly things that could have been better - the paint in our bathroom was fading and turning pink, there was a vent on the wall that had black all around it. Overall definitely worth it to stay there but just a few ¿eh¿ things

The manager was fantastic. She was obviously filling in for a lack of employees in several areas and was doing an excellent job. We love this hotel. It's always clean. Great to have a buffet breakfast back!

Staff of two was congenital but needed much more help.

Had a reservation. Arrived at 10 pm. Room was not ready. Waited until 12pm and was told room was ready. Was given bedding by front desk and asked to make bed ourselves. Bathroom was not cleaned or sanitized. Missed breakfast.Time was incorrectly printed.

The staff was incredibly friendly.

Our room was directly over the pool and smelled so strongly of chlorine that I could smell it on myself and my luggage despite our brief one night stay on the way to our final destination.

The location and the front desk host who checked us in was very nice and friendly.

It didn¿t have a microwave in the room.

Very clean and comfortable.

Traveled with two older children but there were several other children at the hotel that weekend. Saturday night we were all in bed by 10:30. 12:40 a.m. front desk woke us up with a call to keep our kids quiet!

Convenient, nice however little pricey for the area.

Did not care for barn doors , no real privacy, if you had to do certain things, if you what I mean. Also no place for your soap only on side of tub, no place to put your towels only on counter top wear it’s not always a clean place to put your wash clot

New, Clean, Good breakfast

Staff was very friendly at welcome desk and also at bfast in morning both days ladies were very happy and we started day smiling thank you

Very Clean Hotel, Staff was always willing to help. Tips on eating locations was a big plus. Was right on top of the pool when towels were getting low. This was by far one of the nicest hotels we have stayed at.

Just wish it had a Hot tub next to the pool

Very clean hotel. The breakfast was great.

CLEAN

it was nice. The bed was a little high for my solutions

Cleanliness

The bed was marginally comfortable .