Candlewood Suites Lake Charles-Sulphur By IHG

Clean. Friendly staff

Had to drive through high water to get to it.

The hotel was located just off the interstate near the West Cal Event Center. In relation to the reviews, the price was the best. The staff was quite friendly. The room and hotel amenities (excluding the bed) were ideal for a long term stay.

The bed was uncomfortable. The walls were so thin that our next door neighbor's snoring woke us up all night.

front desk clerk was very nice

LARGE ROOM

ALL WAS FINE

Excellent hotel .Glad I chose this one and not the one next door.

Doors slam if not slowly shut.

All staff very friendly, from behind counter to cleaning personnel.Nice mattresses

We didn’t these people steal your money

These people are liars and thieves. The stove top was dirty the hair dryer in the bathroom had some kind of oil all over it. The showers head didn’t work and water pressure was very weak. The hot and cold water are backwards. The breaker in the kitchen area popped every time you plugged more than one appliance into it. And they charged us a 200 dollar extreme cleaning fee with no proof as of why and didn’t make us aware there was a fee. They said our puppy use the bathroom on the floor yet we have proof the whole floor was covered in puppy pads. We never signed anything stating we would pay a 200 fee nor were we made aware of such a fee even though we paid a pet fee when we checked in. Don’t stay at this hotel. It’s nasty and the management at the hotel couldn’t care less about the guest. Also, I had to ask for our room to be cleaned even though they are supposed to light clean on day and full clean another day. You shouldn’t have to ask a hotel to clean your room since that is their job. There was also dirty dishes in the dish washer when we checked in. Picture at the bottom proves my puppy didn’t use the bathroom on the floor yet they charged us a cleaning fee.

Quiet

Blood on sheets, room dirty on arrival.

So clean! So comfortable! Shampoo and conditioner made my hair soft!

The bed was fairly comfortable and exceptionally clean just like the entire room. I loved how the bathroom is stocked with Dove soaps. Krystal at the front desk was very kind and helpful.

location, clean, friendly staff

water pressure not good

The front desk staff who checked us in was so pleasant! I wish I could remember her name!

Only one roll of toilet paper in the room but that is easily fixed.

It had a very strong odor, smelled like a chemical. Bed was tiny and super uncomfortable and wobbly

I didn't eat breakfast, however the location was great. It was quite and clean which is the most important to me.

The facility appeared very clean, but throughout the downstairs, elevator and in the room it had an animal scent.

Everyone was extremely helpful and kind. Everything was so clean.

Water for showers could have been warmer. it was too cool for us.

The room is like a mini apartment. Included with full kitchen and dishwasher. The bed was so comfortable I didn’t want to get out of it. Staff was always really nice and welcoming. I would definitely stay here again!

The food options

clean & staff extremely helpful & friendly

bathroom faucets in sink & tub were thought to have no hot water. talked to front desk staff (@12:15 at night!). all the faucets were installed backwards!wished there were ice machines

the facility was clean

no ice machinesthought there was no hot water, but found out the faucets in the bathroom (tub & sink) were installed backwards

clean, pleasant staff, rooms. are great.

tv, no CNN! only a political choice, we should have a choice

Kitchen area was nice.

Single bed room was a full / Queen bed. Expected a king.